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Extreme TerrainReviews 12,642

4.5

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

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49,635 reviews

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Tennessee
2 reviews
0 helpful votes
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Still don't have my order
May 29, 2022

Shopping experience good, but Still don't have my order

Date of experience: April 29, 2022
Support R. — Extreme Terrain Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Nevada
1 review
0 helpful votes
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Great products
April 29, 2022

Never disappointed when purchasing from Extreme Terrain. Our Jeep keeps getting better looking.

Date of experience: April 29, 2022
Colorado
1 review
0 helpful votes
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I've dealt directly with your staff directly before, and on products I've purchased, it had said if I purchased it, I would receive a fender guard, when I brought it up to staff, they said they would see what they could do and sent a little, very little flag. It says if you make a review and post pics, you get decals. I have made 2 reviews and got 1 sticker.
So jf I could make a suggestion, it's train your staff on specials, not just at Xmas, but other times as well. I've bought other things at your Competition because I believe there no reason to stay loyal to you
Bryan

Date of experience: April 29, 2022
New York
1 review
0 helpful votes
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Opened box is the way to go
April 29, 2022

So far, I've been very happy with all of the opened box items for my 2012 jeep. I don't mind if there's a scratch or a couple of missing screws. It's a great deal if you got the know how to put parts and things together, and make them work the way you need them to.

Date of experience: April 29, 2022
Pennsylvania
1 review
0 helpful votes
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I was very satisfied
April 29, 2022

I will definitely shop there again love there fast service

Date of experience: April 29, 2022
Louisiana
1 review
0 helpful votes
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TJ sunvisors
April 29, 2022

Quick delivery and the visors look great... only thing that could have been better... please label the left and right visor to identify proper install for novices like me.

Date of experience: April 29, 2022
Georgia
1 review
0 helpful votes
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Received item really fast
April 29, 2022

Very easy to shop online. I ordered and item came in a few days.

Date of experience: April 29, 2022
Missouri
1 review
0 helpful votes
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Lovin My Jeep!
April 29, 2022

I haven't had any problems with ordering or receiving the stuff I have ordered.

Date of experience: April 29, 2022
Texas
1 review
0 helpful votes
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3-1/2" rough country lift
April 29, 2022

Everything arrived in a timely fashion and prior to the scheduled date. The only thing I did not like was that I was offered extended warranty for the lift kit. According to the details on the warranty policy it stated that it would cover 1yr after manufactures warranty expired. This was not true due to the fact that rough country offers limited lifetime warranty with their products. Fortunately ExtremeTerrain was able to give me store credit for the amount of the warranty purchased.

Date of experience: April 29, 2022
Florida
1 review
0 helpful votes
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Grab handled
April 29, 2022

Love them so much. Came in the mail pretty fast. Love the red

Date of experience: April 29, 2022
Kentucky
1 review
0 helpful votes
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Great service.
April 29, 2022

Easy shopping for jeep accessories. Order shipped the day I ordered it. Overall my experience with them was great. Top notch place.

Date of experience: April 29, 2022
Minnesota
2 reviews
0 helpful votes
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Doesn't fit my front bumper
May 29, 2022

Because of my fog lights on my bumper the front license plate holder I ordered will not fit my Jeep. I now have a product that I can't use.

Date of experience: April 29, 2022
Support R. — Extreme Terrain Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Pennsylvania
1 review
0 helpful votes
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2012 JKU Clearlidz Freedom top
April 29, 2022

It was delivered fast and looks amazing! The hand screws are easy enough to install, and i put rubber washers on the ones on the center roll bar as a precaution to keep any water out or to keep it from making noise when hitting bumps.

Date of experience: April 29, 2022
Connecticut
1 review
0 helpful votes
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Lights
April 29, 2022

Was shopping for led work lights, price was good and they were in stock

Date of experience: April 29, 2022
Georgia
1 review
0 helpful votes
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Nerf bars
April 29, 2022

Great experience from start to finish. Placed my order on Thursday evening and got it Sunday. Very happy with the turnaround. The price was very reasonable and the product is very well made. The nerf bars where ever easy to install. I am very pleased with them. Will be ordering more stuff from extreme terrain.

Date of experience: April 29, 2022
California
1 review
0 helpful votes
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Great selection
April 28, 2022

Great selection of pretty much anything u need, makes everything easy. Shipping was really quick. Only thing was I wasn't able to use the code that says 50$ off that they have on their front page "claim" button. I tried putting it and it says invalid or something like that.

Date of experience: April 28, 2022
Pennsylvania
1 review
0 helpful votes
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I wish they didn't ship fed ex
April 28, 2022

Fed Ex is always delayed; the expected date is never met and the boxes despite creful packing procedure always come damaged and the product was damaged twice.

Date of experience: April 28, 2022
Hawaii
1 review
0 helpful votes
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Jeep TJ
April 28, 2022

Experience was great. For this small purchase the shipping charge was not bad. Great company with lots of useful products. Shipping prices to Hawaii can be rediculously high

Date of experience: April 28, 2022
New Jersey
1 review
0 helpful votes
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Review
April 28, 2022

Extreme Terrain has a wonderful and pleasant staff. Jaclyn G. Was the woman who answered all my questions without hesitation. Very professional and knowledgeable and I would recommend anyone to her

Date of experience: April 28, 2022
Pennsylvania
1 review
0 helpful votes
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Great staff
April 28, 2022

Talked to Jim and he answered my questions so l could make the purchase.

Date of experience: April 28, 2022