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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
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Shopping experience good, but Still don't have my order
Never disappointed when purchasing from Extreme Terrain. Our Jeep keeps getting better looking.
I've dealt directly with your staff directly before, and on products I've purchased, it had said if I purchased it, I would receive a fender guard, when I brought it up to staff, they said they would see what they could do and sent a little, very little flag. It says if you make a review and post pics, you get decals. I have made 2 reviews and got 1 sticker.
So jf I could make a suggestion, it's train your staff on specials, not just at Xmas, but other times as well. I've bought other things at your Competition because I believe there no reason to stay loyal to you
Bryan
So far, I've been very happy with all of the opened box items for my 2012 jeep. I don't mind if there's a scratch or a couple of missing screws. It's a great deal if you got the know how to put parts and things together, and make them work the way you need them to.
Quick delivery and the visors look great... only thing that could have been better... please label the left and right visor to identify proper install for novices like me.
Very easy to shop online. I ordered and item came in a few days.
I haven't had any problems with ordering or receiving the stuff I have ordered.
Everything arrived in a timely fashion and prior to the scheduled date. The only thing I did not like was that I was offered extended warranty for the lift kit. According to the details on the warranty policy it stated that it would cover 1yr after manufactures warranty expired. This was not true due to the fact that rough country offers limited lifetime warranty with their products. Fortunately ExtremeTerrain was able to give me store credit for the amount of the warranty purchased.
Love them so much. Came in the mail pretty fast. Love the red
Easy shopping for jeep accessories. Order shipped the day I ordered it. Overall my experience with them was great. Top notch place.
Because of my fog lights on my bumper the front license plate holder I ordered will not fit my Jeep. I now have a product that I can't use.
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257
It was delivered fast and looks amazing! The hand screws are easy enough to install, and i put rubber washers on the ones on the center roll bar as a precaution to keep any water out or to keep it from making noise when hitting bumps.
Great experience from start to finish. Placed my order on Thursday evening and got it Sunday. Very happy with the turnaround. The price was very reasonable and the product is very well made. The nerf bars where ever easy to install. I am very pleased with them. Will be ordering more stuff from extreme terrain.
Great selection of pretty much anything u need, makes everything easy. Shipping was really quick. Only thing was I wasn't able to use the code that says 50$ off that they have on their front page "claim" button. I tried putting it and it says invalid or something like that.
Fed Ex is always delayed; the expected date is never met and the boxes despite creful packing procedure always come damaged and the product was damaged twice.
Experience was great. For this small purchase the shipping charge was not bad. Great company with lots of useful products. Shipping prices to Hawaii can be rediculously high
Extreme Terrain has a wonderful and pleasant staff. Jaclyn G. Was the woman who answered all my questions without hesitation. Very professional and knowledgeable and I would recommend anyone to her
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If
I'm so sorry to hear about your experience!
I have attempted to contact you by phone and sent you an email so that I can help.
I hope to hear from you soon.
Amy
Ext 257