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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Doug was very helpful and explained everything perfectly. He was also very friendly.
Your website is well designed. Links work and take the customer to the correct content. The way it caters to my specific Jeep is cool. I enjoyed the custom builds that show Jeeps of the same make, model, and year. It encountered me to look at more custom options. The videos are great! I appreciate the step-by-step instructions and the tools needed for the job.
Ordering parts was easy Delivery was prompt Had one problem with one bracket One of the bolts for the pinch weld was broken Can you send a replacement bracket Thank you
I called to ask a question. The answer came quickly and to the point. Took care of my questions.
I ordered on Monday and received my order on Thursday! A bumper and a couple other items. All arrived at one time.
Placed an order. All messed up with duplicate order. ET got it straight and now I have my order. Great service
Easy to pick out an order the only problem I had was I had a promotional balance and was unable to use it
Easy ordering process. Looking forward to getting it installed.
They had everything we needed in 1 shopping experience. Easy to navigate website to find exactly what you need for your jeep
I was charged more because the item was going to be delivered in 48 hours. It was delivered in 8 days with a broken box and some screws and nuts missing. Had to get them at a nearby hardware store.
Everything came in fast and the install was simple as the intrusions noted.
Thanks I love it
Fast service and great selection of parts for my truck. I love how they show the photos of the same color truck as my truck
I recently bought a dash cover for my 2022 bronco. It is the best fitting dash cover I have seen. I did however have to change the provided velcro to something more sticky, easy fix. Going to vuy.one for my wife's chevy sonic rs. Would recommend.
All good. Arrive on schedule. Installed the same day. Fits well and jeep runs cooler. So far so good. No complaints.
The website isn't very clear as to the installation process. This particular cover is installed with 2 sided tape directly taped to your hood. Not taping anything to my brand new trucks paint.
Hello Lindy,
I apologize if the installation instructions were not clear. I understand what you mean and I totally agree; I wouldn't want to use tape either. If you haven't already, I would recommend consulting with Sales Techs or perhaps a shop to see if there is an alternative method of installation. Hopefully, you can find a better resolution. Either way, if you need to set up a return, we are here to assist you.
Thank you,
Allison
Ordering was easy, the product description was explained well, picture accurate.
Super fast shipping! Always a great experience purchasing from extreme. As far as the product your best bet is try to find a YouTube video for install if this is you first time as the provided instructions are absolutely trash. You will also want a blotter jack to help force the front in place so you can actually bolt it in as the provided hardware is short. The recommend a ratchet but I highly recommend an impact as you will have to force some of the bolt in place connecting to your chassis. Also do not remove the main bolts connecting to your frame as the instructions suggest as it is unnecessary in the brackets will slide in the place without doing so. Very sold product once installed but the process can be frustrating.
I called Extreme Terrain in reference to a front bumper I was interested in. I received excellent service, my questions were answered and I was able to placed the order for the bumper that I wanted. I will definitely use Extreme Terrain again.
If i orde late n day monday it be at my door late wed. All except speedo adjustment. N for all the stuff i gave ordered that is amazing...
While purchasing a wheel and tire package (quantity of 5) a box at the bottom of the screen asked if I wanted to add TPM sensors to the package and so I checked the box. Also asked about locking lugnuts so I added those as well. Upon arrival my wheel and tire package included 5 wheels, 5 tires, 23 lugnuts, and 1 TPM sensor. I immediately contacted customer service. My reciept showed quantity of 1 next to the tires, wheels, lugnuts, and sensors as it was a tire and wheel package. Customer service stated I only purchased on TPM sensor. Through much deliberation they agreed there was a mixup on the site and to call in to place an order if I ever wanted a tire and wheel package in the future. They agreed to cover the cost of the missing 4 TPM sensors. Other adjustments were needed to correctly install oversized tires on my jeep so I went in to place another order and use the customer credit I had received from such a large purchase but my credits did not show up at checkout so I again had to contact customer service. Turns out they used all of my credit to cover the cost of the TPM sensors. That in general is just bad business but in addition to them misappropriating these funds they used all of my credit which was over the amount of the cost of the 4 replacement TPM sensors. They did correct this and reapply my credits. Tires and wheels were installed and test run already shows a defective TPM sensor on one tire so will be interesting to see how they resolve the poor quality issue in the product delivered. Be cautious when ordering through this company and diligently check your receipts because this is just bad business to correct an issue by covering costs through taking advantage of customers trust and money/store credit.
Hello Jonathan,
I just left you a voicemail regarding your review. I would like to personally address your concerns and assist you with the one faulty sensor that you seemed to have received. At your earliest convenience, please reach back out to me.
I look forward to assisting you.
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Angel,
I apologize for the condition of the item upon delivery and for the missing hardware. I completely understand your frustration. The long shipping time is due to the item being sent to Puerto Rico, which requires travel by air or boat instead of by truck. I apologize for any miscommunication or confusion regarding this matter. I have sent you an email addressing this issue and offering some solutions to hopefully rectify the situation for you. I look forward to hearing from you soon.
Thank you,
Allison