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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Always an easy experience here! Will use again! Great customer service as well
Prompt, quick delivery, fair price! Haven't received the item yet, so I can only assume that the order is correct, but I'm sure it is.
Thank you,
Todd
They will not help you get missing parts. They don't care. They sent me the item 6 months late and then when I brought this up that, it was 60 days past when i bought it so they can't help.
Package was packed and complete, no damage. Quick delivery
3 rd time I order parts was promised on a certain date and the following day I get a message your will receive your parts the day after I was promised. I'll go back to buying from northridge at least I get a discount and know I'll wait 4 days for my parts instead of being lied to.
Hello Steve,
I apologize for the condition of the products you purchased. I attempted to locate the order with the email that was provided but was unsuccessful. Did you contact customer service to start the return for you? If not, please do so, as we will be more than happy to assist you further with getting this set up for a refund or exchange. We apologize again and look forward to hearing from you soon.
Thank you,
Allison
Spoke with a very knowledgeable service rep who was able to help me determine the best product for my truck. Very smooth and quick transaction
Great customer service needed a replacement powerstop front rotor on my 2017 wrangler got it two days later.
Ashly did an exceptional job. Providing me with quick accurate answers. And kindly offering a discount for the lowest price.
Quickest delivery I've ever seen. Product was just as it should be and went together easy.
Luke was very helpful and answered every question I asked!
Typed in what I was looking clicked on it asked the associate if i needed anything to go with it and if it was the right one, so it was a one and done
Dan was great and helping get my new top ordered. Would recommend them again.
Great you're people in returns are very efficient They were very pleasant to deal with after a bad experience
Called and spoke with a customer service representative and it was a great experience
Fast shipping. But I would have thought they would have had the holes for the license plate otherwise happy with service
None of my other distributors require me to take pictures of the product I'm returning. What may not seem like much is a ridiculous process and a pain. It makes me order from other distributors more than Extreme Terrain. When you're a busy shop owner, to go into the shop, take pictures, email or upload them to your computer, and then attach them to an email and send it back and then wait to get a return label is ridiculous and time consuming. I'll absolutely be ordering more from other companies in the rare instance I make a return as EVERY SINGLE OTHER company/distributor has a no questions asked return process and they send me a label and refund as soon as the part is returned.
Hello Ted,
Thank you for providing your feedback regarding the return process. I definitely appreciate hearing your perspective of it. We never want to inconvenience our customers including our dealers and we don't want this to be a time consuming process. I have taken this review and passed it along to the proper party as this might be a good conversation to improve our return process for our dealers. If you do need anything else in the meantime please feel free to reach out to us.
Thank you,
Allison
Eric K. Was super helpful on the phone while trying to order the right part. Very great first impression and will continue to buy from this company.
Wheels/ tires came in today. Everything looks really good. Not fitted them yet. The only thing I will complain about is that you send wayyyy too many emails. Thanks for a good deal on some wheels and tires!
The page confirmed my order then they send me an email notifying me that my order was out of stock
Hello Omar,
I apologize that your order is out of stock. I understand how frustrating and inconvenient this is. The product has an expected shipping date of 8/4-8/11. Please keep in mind that the item may come back in stock sooner than the date provided, as it is only an estimate. You also have the option to contact our Sales Techs to locate an alternative product, or you can choose to cancel your order. I have issued you a promotional credit to use on your next purchase, either online or over the phone, due to the inconvenience. If you need anything else, we are here until 9:00 PM EST.
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Donald,
Thank you for taking the time to speak with me this afternoon. As we discussed the hardware ticket is submitted and we will go from there!
Thank you,
Allison