On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Awesome! Kyle with online services called me right back when I requested a chat and helped me thru the whole process! Even helped me find something I did not think existed!
2024 Unlimited Rubicon X… not an easy fit to the existing pipe, appears much "paint" on the inside… which gives me concerns on how it will perform & look in a few months… quality of finish did not meet expectations
Well, they say an hour and a half, be prepared to spend a good part of your day doing it! Multiple holes of three drilled. The diagram they give us off. Which is understandable because brackets could float… Required to drill big holes in your frame,, The hardware required needs to be trimmed down to fit through the frame holes. The bars ourselves have three holes in the bottom of them when I got them there's rust falling out of them! And once you get them on not straight with the Jeep! Different from side to side! For the money they should be! Why does it have them not sure! Ordered rust calculation sprayed inside it! Caped them off! Very solid bars! Just expecting better quality for the amount of money you spend on
Been looking for running boards for my 22 Toyota 4runner. After searching through several companies I decided on this one... my mistake. I put my year, make and model and it gave several that were compatible with my vehicle. Picked one and ordered it. When they arrived the box was open and the runners half out of the box. They were scraped up, so I called customer service. I was told I had two options, return them and be reimbursed or keep them and they would give me store credit. I opted for the store credit because I planned on giving them more of my business. So at the time I was having them installed I found out from my mechanic that they would not fit. Being extremely upset I again called customer service only to be told because I took the store credit that they were now mine and that was it. Now I'm stuck with running boards that don't fit my vehicle. Thanks Extream Terrain for taking my money and leaving me with upgrades for my Toyota I can't use... bad business
Shipping was fast and product was not damaged. Unfortunately the tabs included to reassemble the fenders were not long enough to attach the frame and made project nearly impossible. Had to modify the entire assembly process. It should have been that difficult!
Order was sent incomplete. Contact "customer service ", was told "oops your order is lost" was told they will re-do the order and send it out regular postage. I NEEDED the part 10 days ago. They would not even send the replacement out priority mail for their shipping mistakes!
Totally done with Extreme Terrain
Hello Duncan,
I'm very sorry to hear about your recent experience with us. This is not the level of customer service that we wish to provide. I sent you a follow-up email regarding this, and I hope that having a person keep an eye on this issue and relay information to you will help at least a little. I look forward to working with you, and if you need anything in the meantime, please let me know.
Thank you,
Allison
The hood deflector fit perfect and installed pretty easily. It took me about 45 minutes to install. I like the look and it appears to be completely secure. Should do the job and looks great!
Order 4 shocks ariving on 4 seperate days in 4 seperate boxes Still waiting on last part. Had i known i would have ordered from someplace else that can get it done.
Hello Ray,
I'm sorry to hear that your shocks are all arriving at different times and where shipped in different boxes. It appears that all of the shocks shipped from different locations except 2 and they where packaged separately to prevent damage during shipping. We did not mean to cause any inconvenience and hope they all arrive as scheduled. In the meantime if you need anything else you can contact us or use the customer portal orders.extremeterrain.com.
Thank you,
Allison
It was my first time purchasing products off your website. Part of the order was wheels and tire package. I was not sure if I had completed the order correctly and wanted to make sure so call the Customer Service Line. Erik answered and assist in multiple ways to ensure my order was correct and even saved me almost $100. The assistance was greatly appreciated and Erik was so nice and knowledgeable about the products I was purchasing. Thanks for all the help!
Everything went smoothly. Can't wait to get it in. Hopefully it helps my issues with the wobble. Mine was leaking and wasn't working.
Super helpful with part specifications and great customer service! Part came in perfect condition. Give these guys a try!
Fast delivery, excellent customer service good packaging, easy to follow instructions.would recommend.
I found just what I wanted at the best prices. Great selection, best deals. I had no problem finding just what I wanted.
Well I just got it. I ordered this on Monday and it arrived today. Wednesday. Wow., that service. I'll be installing it tomorrow. Very complete kit and I like it already. It's replacing an aFE and I think it will sound just as good. I review again after install.
Ordering was easy, quick delivery, and easy install. A great combination. Took about 1 hour to remove the stock sliders and install the new.
Great it was very good, very good I wish I had knowned of this sooner like yesterday, yes I don't feel like writing a review
I had an issue with logging into my account to place an order so I called and ended up speaking with Santino in sales. He was able to get my order processed and shipped quickly. He then was able to get me to a customer service agent who quickly fixed my log in issues. I received my order within a week and cannot thank either of them enough!
The customer service I received was amazing! My wheels came in within 2 days which is AMAZING! I recently had a very bad experience from a different online competitor so I decided to give Extreme Terrain a try and oh how I'm glad I ordered from them. Will recommend to all my friends and family from now on.
I ordered a mesh top for my husband's Jeep for Christmas. A mesh top. We live in St Louis, MO, where the temperatures drop below zero in the winter. My husband drove to Florida in March for vacation, and to have a friend help him install the top, only to discover that it was the wrong top for his type of Jeep. I emailed ET and requested an EXCHANGE, not a refund... and they refused to help me because their "system" wouldn't allow them to process the return past the return policy date. They told me to contact the manufacturer (as if). What a joke. If they want to retain customers, they should have a mechanism in place to make exceptions to their rigid return policy. What were we supposed to do, dig the Jeep out of the snow to install a mesh top? Seriously? Why would anyone install a mesh top on their Jeep when it's below freezing outside? Now I am just out $269, and he still doesn't have the top he wants. Oh, and it's warm outside now. Perfect mesh top weather. Thanks, ET. We will never recommend you guys to anyone. My husband tried contacting them on X, and they blew him off
Hello Wendi,
Thank you for taking the time to speak with me today, I really appreciate the opportunity to rectify this situation with you. As I stated if you need anything or have any issues during the return process please do not hesitate to reach back out to me.
Thank you,
Allison
Ordering was easy, received the storage unit but it didn't fit my 2025 Bronco. It advertised that it would fit the 2025 Bronco. I want to return it and get a refund, but was told I would get a replacement. I do not have a lot of confidence that the next one will fit. Prefer a refund.
Hello Kenneth,
I'm sorry to hear that the product you purchased did not fit your vehicle. I located the order for the RedRock Arm Rest Lower Storage Tray, and see that you went through our return portal to process the return. It seems you selected replacement and I'm not sure if that is because that was the only option. At this point the replacement is already packaged ready to ship. You are welcome to reach out to customer service to assist you with setting up the return and we can make sure you are opted for a refund versus another replacement. I apologize again for any inconvenience this has caused you. If you need anything else please feel free to reach out to us.
Thank you,
Allison
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Chuck,
I'm really sorry to hear that you had to modify the fender flares to get them to work. I am happy that you were able to get the product successfully installed, but you should not have had to modify it. Therefore, I have issued you a promotional credit to use on your next purchase online or over the phone due to this inconvenience. If you need anything else, please feel free to reach out to us.
Thank you,
Allison