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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I ordered a fuel filler door cover for my Jeep and it didn't fit properly. I contacted customer service and spoke to Laura. She couldn't have been more helpful. Within a matter of minutes she sent me a link to send pictures of the problem with the door, and just like that, a new door was on its way! It's very clear that Extreme Terrain takes customer service very seriously!
There is no way to apply account credit during the check out process. Credit is not mentioned anywhere on the site except in the account to show balance.
We love the Barricade HD Drop Side Step Bars (18-25 Jeep Wrangler JL 4-Door)
Item #: J*******-JL we installed over the weekend! Makes it much easier to get in and gives the Jeep an extra layer of protection while making it look even better! It was very simple to install and feels sturdy and strong.
Only reason I bought from Extreme Terrain is because shipping was next day. Several days later still no part.
Hello Steve,
I apologize that the order is not arriving in the timeframe you expected. I understand your frustration, I located your order for the Steering Tie Rod End. Unfortunately I cannot see what the estimated delivery date was at the time of purchase but I can say that the warehouse normally should process orders within 24 hours not 48. Therefor I have issued you a voucher to use on your next purchase online or over the phone due to the inconvenience. I hope you accept this as a small token of our apology. In the meantime if there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
It was a pleasure doing business with Extreme Terrain, salesperson was very friendly and helpful. Very knowledgeable on items needed for purchase.
I called about Powerstop brakes I purchased in August if 2023 your staff saw clearly my purchase they're under warranty the date the order and even the debit card number the calipers seized up and wanted to get them warrantied but they are wanting me to show proof of everything that they already had in order to get them replaced and them tell me I have to go through Powerstop which makes no sense cause I clearly bought them from you and your sight I ve spent ALOT of money through your company over the years so instead of jumping through your hoops to clearly resolve the issue I ended up buying the calipers and brake pads outright just to get what was clearly under warranty mile wise and time wise but I will say this I'll NEVER NEVER spend another cent with your company and WILL NEVER recommend you guys EVER again like I have in the past
While ordering there was a notice that there was free 1-3 day delivery on orders over $119. I ordered an item for $262 and of course this item was excluded as it ships direct from the manufacturer. I was then informed that delivery was expected 8-10 days from the order date. Today I received nitice that the item was expected to "ship" 10 days from the order date.
I have received 3 requests for reviews in two days regarding this order. Kinda hard to review something I have not received and will not receive in the time hoped for.
Hello James,
I apologize that your order is not arriving in the timeframe as expected. I do see that you ordered Timbren Rear Axle SES Suspension Enhancement System and you are correct this does ship directly from the supplier to you. This will effect the timeframe for delivery as the processing time is longer some items are made by the supplier prior to shipping etc. You did however still get the free shipping but still will not arrive in the 1-3 day delivery. I apologize for any inconvenience this may cause. The estimated ship date is slated for 5/26-5/28 please keep an eye on your email as it can ship sooner, during or after those dates provided. If you need anything else please feel free to reach out to us or checkout our customer portal orders.americantrucks.com.
Thank you,
Allison
Always competitive prices here. Not the greatest website to navigate, but really none of the jeep part sites are great. They do carry a lot of useful parts, and have some fantastic deals on occasion. However, one thing I *don't* need after I buy a product is an email containing 14 more options for similar items... like, if I just bought a hood, I don't need to see a dozen other hood options. Wouldn't I need that info before the purchase, not after?
I haven't received my product yet but great prices and products from this website. I have made many purchases over the years and if I ever had a problem customer service was great. From a rim issue to questions about products, they are great.
I had to order brakes for my 4runner and Gareth was great. I used the customer service system where you schedule a call back. It was was easy to use. We installed the brakes over the weekend and they work as expected. Very nice product everything was packed well. Arrived in time and i ssked if there was a discount and gareth explained my options. Overall I would recommend extreme terrain and these brakes.
Easy to navigate and everything you could want in one place. Super fast shipping. Plus all things are in stock 99% of the time when others are out of stock. Great experience.
Called to order 5wheels with tires and tpms mounted and balanced Was a great experience working with a great associate
VERY UNDERSTANBLE OF MY SITUATION WAS RESOLVED QUICKLY BY THE EXTREME COUNSULTING CREW.GIVE THE + FIVE STARS.
I was ordering multiple items tricking out my Bronco and going back and forth on some options. I called directly and Brandon was super great and helpful over MULTIPLE days while I figured it out. 10/10 service!
When I ordered the flag it specifically stated that delivery would be Friday may 16th. However it's now won't be till the 17th after the fact when we wanted to use the flag. When I checked the tracking it sat waiting for pick up for 2 days. Disappointed in this aspect. I paid for the shipping to be here the 16th. I could justify $40 for over night.
Hey Austin,
I apologize for the delay in shipping for your Go Topless Day flag. Even though there isn't anything we can do to speed it up at this point your frustration is understandable. I have refunded you for the 2 day shipping that you paid for and you should see it back on your original method of payment within 3-5 business days. In the meantime if there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
I ordered a grill, decided against it and am returning. I ordered it 5/08/25 and today is 05/14/25. I have not received item to return yet, order does not read as cancelled yet, and have not received a refund yet.
I ordered a 5 set of tires and rims. When I got to checkout it gave me the option of adding the TPS monitors, but after I checked out, i realized that it only added 1 monitor instead of 5 for all the tires. There was no way for me to go back and edit my order.
Hey Kamil,
I'm sorry this order has already shipped so we are unable to make any changes but in the future if you reach out to customer service as soon as you notice we can possibly look into making changes to your order. We do have a very short window to do this but it can be done sometimes. I went ahead and issued you a voucher to use on your next purchase good for 30 days incase you wanna order the rest you can at least put it with that!
Hope you enjoy your new wheel & tires!
Allison
Ordered these for my wife's 2016 JKU for Mother's Day. They delivered a day early and I couldn't be happier with them. They appear to be a very good quality. I can't wait to put them on.
Got the order when as planned by the shipping date. The door seals where in a clear plastic bag, no markings no instructions. Once I figure out the drivers side it went smooth. The passenger side looked like a completely different manufacturer when I tried to install it the top some what did but when I went down the sides it was too big. I know the driver side in the passenger side are different moldings but they should be the same shape and resemble each other just opposite direction from all I can see on all the other websites. I didn't receive the packet that they say comes with it with extra push pins and now the passenger side from going on and off so many times is damaged so it can't be returned so I'm stuck with one that doesn't fit very well and I do get some leaks so I'll have to figure out something. So overall not very happy only one side worked well.
I have ordered quite a few items in the last ten (10) years which is how long I have had my Jeep (JK). Never had a problem. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert,
I apologize that you did not see anywhere during the checkout process to apply your $10.00 voucher. Here is the FAQ article on where to see it on your account, https://servicecenter.extremeterrain.com/hc/en-us/articles/27490154274957-How-can-I-use-my-voucher-credit-Store-credit. Make sure you are logged into your account during checkout and there is a checked marked box that will automatically apply the voucher. If you are not logged in or check out as a guest it will not be there. Hope this information helps, and if you run into this problem again please reach out to our Sales Techs or Customer Service and we can assist you.
Thank you,
Allison