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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I called in for info and got great advice for my Jeep Gladiator. I needed to add a brake control system and the CSR shared option and best solution. Two thumbs up!
The antenna would not screw in all the way. I talked to the rep and she even checked with supervisor that this would work with our 2021 Jeep Wrangler Talked to Ashley C at *******522
During Monday: 8:30 AM-5:00 PM
Tuesday: 8:30 AM-5:00 PM
Wednesday: 8:30 AM-5:00 PM
Thursday: 8:30 AM-5:00 PM
Friday: 8:30 AM-5:00 PM
Or LiveChat with a Sales Tech! ExtremeTerrain.com Customer Service ORDER INFORMATION RedRock Trail Antenna; 13-Inch (07-18 Jeep Wrangler JK)
Item #: J******* Unit Price: $14.99
QTY: 1
Extreme Terrain knocked it out the park once again. I was dumb to place an order for the High Mount Tail lights for my 2016 Jeep JK and 2018 Jeep JL. One order didn't have the correct mounts for the tail lights and the 2nd order didn't have the wiring harnesses to connect the lights. Returned both items back to Amazon and placed orders thru Extreme Terrain. I was shipped the correct tail light mounts for each vehicle and all components were included in the shipments. Thank.you Extreme Terrain for having your inventory with your listed products. I will be a returning customer!
I ordered pistons with pins as it started in the add received 1 piston and pin very deceiving very disappointed
Hello Dave,
I located your order for the Piston and Pin purchased on 5/5/2025. I do apologize for any confusion around what you where getting delivered. We encourage customers to view the "What's in the box" on our website as it gives a breakdown description of what exactly to expect. This is listed as a set meaning the Piston and Pin per what's in the box. Again, I do apologize for any confusion around this and have issued you a voucher to use on a future purchase online or over the phone good for 30 days. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
Overall, great prices, great selection and options, however felt limited in terms of not providing an electrical wiring panel or diagrams, despite buying lights, and did not include a parts list for upgrades or accessory features
They were very helpful, knowledgeable and wanted to truly help you achieve your goals with customization of my Jeep Gladiator.
Enjoyed the shopping experience and it was very helpful. In a day and a half, I have TEN emails from you all... not related to my order. I get sending me deals and information emails -- how about one time a week!
Hello Tim,
I'm sorry for all of the marketing emails you can unsubscribe from them following these instructions. To proceed, please scroll to the bottom of any of our emails and click on the "Unsubscribe from Exclusive Offers" link located there. Following this link will remove you from our email list. You can use our customer portal which is orders.extremeterrain.com (http://orders.extremeterrain.com) to find tracking, estimated ship dates and print invoices.
Should you need any further assistance or have additional questions, don't hesitate to contact us.
Thank you,
Allison
Pleasant and very helpful truly appreciate the salesman and his knowledge of the products. Thank you
Shopping made easy and fast. Wheels arrived within 3days all wheels looks great and fit perfectly I will shop here again for future parts and truck upgrades.
I ordered a DV8 Center mount winch front bumper. I'm not saying i didn't get that but, I didn't get what I thought I was ordering. The picture on the website is NOT what I got. They are two completely different bumpers. What i ordered, right off the website, second picture is what got... what are you going to do about this? Thought I was getting one thing, got another. Wouldn't that fall under false advertisement?
Received my side steps 2 days after ordering and got them installed same day. Great price and look really good
I ordered the bumper on 5-1-25. On 5-2-25 I called to see if I could change to a different bumper that you stocked before they shipped it and was told they could not change the order even though it had not shipped. The person I talked to said they could not stop it and change the order. I guess that I will make the decision to return it or keep it when I receive it. I had planned to order a back bumper and other parts in the future, but I think I will be changing to a different supplier that can stop an order that has not shipped yet.
Hello Michael,
I do apologize that you where unable to cancel or modify your order 1 business day after the order was placed. Unfortunately when orders ship from one of our warehouses the cancellation or modification window is very short since we normally start processing, packing and ship the order within the first hour that the order is placed. This all depends on time of purchase, what location and warehouse cut off times. But in all we stick to a 24 hour processing window time & shipping. We are working on this and hoe to have some updates in the future rolling out where our customers can cancel within those first 24 hours but that is a work on progress. I have issued you a voucher to use on your next purchase online or over the phone due to the inconvenience you experienced. If you do receive the bumper and decide to go a different route that's okay to just give customer service a shout and we will be happy to assist you.
Thank you,
Allison
Order wiper blades for my Tacoma. Instead I got "1955-57 Used Sed/WGN RH Vertical Inner WS Garnish" Could be a mistake. Hopefully it can be fixed
Hello Zachary,
I'm sorry to hear the wrong item was delivered instead of your wiper blades. Rest assured customer service is on top of it and your return is processing. We are currently waiting on photos to be uploaded of what you did receive then your replacement will start processing. As soon as the item is scanned with Fed Ex for return then the replacement/correct item will ship. We apologize again and if there is anything else that we can assist with along the way please feel free to reach out.
Thank you,
Allison
Easy to order, great service, amazing selection. I will definitely get even more Jeep parts from them in the future!
Three days waiting and nothing shipped even after a FEDEX shipping label was created shortly after order submission. In the end my order won't be home before leaving for my trip. Many other choices of vendors for ordered part, gave you my business, and you guys failed miserably. At least I tried
Hey Edgardo,
I'm sorry to hear that your order was not delivered in the timeframe you where expecting. I understand how disappointing that can be and what an inconvenience this can cause. I see you have spoken to a customer service representative on 4/30/2025 and they started the lost package claim for you which is an unfortunate event. The resolution date is set for tomorrow 5/2/2025 by end of the business day you will be refunded. Please keep in mind lost package claims take 1-3 business days to be completed depending on the last scan with fed ex. I can assure you we are resolving this matter as quickly as possible. I sincerely apologize again and have issued you a voucher to use on your next purchase with us online or over the phone. In the meantime if you need anything else please do not hesitate to reach out to us.
Thank you,
Allison
Im just getting into upgrading my Tacoma so I had a few questions. Todd was very knowledgeable and provided excellent service that made buying a new bumper much easier.
The box arrived damaged, but might not have been the company but FedEx, but the way it was packaged (the company) it caused the parts plastic bag to get a tear in it and all the pieces that were needed for assembly were all over the box and 5 pieces were missing. Also, when I wanted to chat with a person the chat started with a chat bot which are useless. Chat bots never answer any questions correctly. I don't know why companies use the chat bots. I finally reached a live person and told them that I was missing 5 pieces that are required for the assembly. They said they would send me the parts but first I needed to take pictures all of the parts that I did receive and upload the pictures to their website. Why would I have to take pictures of all the parts I received just to get the 5 pieces that I told them I was missing. I am not stupid I know what was missing but the company did not trust my judgement on what I needed. So much for being a "valued" customer.
Items missing that wasn't listed missing per the description. Call in to see what could be done about the missing item. Was told what I could do and if I didn't want to go that route I could return the item but if I didn't keep the item as is I would be giving a in store credit. I decided to keep the item.
1 of the 2 products was shipped and arrived quickly, still waiting on the other 1/2 of my order, nice product, easy installation, Great Deal! Thank You!
All good. Very helpful employee when I called. Nice affordable products. I will be ordering again. Thank u
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lana,
I'm sorry to hear that you are experiencing issues with the Antenna that you purchased. I see you have not reached out to customer service regarding this issue. We would be more than happy to assist you with setting up a return if needed. Please reach out to us at your earliest convenience via chat or phone.
Thank you,
Allison