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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Did not get installation instructions. Hoping all hardware is here. Now I have to waste more time googling how to install.
Should be here friday no sat now monday I payed for 2nd day what gives/? RON you shouldgive my money back
Fantastic customer service. Very helpful and informative about products. Will be buying from them again. Products are priced reasonable. They showed me that they value you as a customer. Even if you are not spending a lot of money. Great experience.
Ordering was easy, but when I opened it, one of the 'ears' was bent down and there was no mounting hardware or instruction on how to safely secure into the bed of my truck.
I spoke with a man in customer service about my email being wrong with my present order. He solved all my problems & sent a new receipt to my right email. I will definitely do business with them again.
The tailpipe was described as scratched which would have been ok, however it is flat out unusable. The hanger had been completely cut off and the exhaust opening badly bent so that it won't even go over my exhaust pipe. It was grossly misrepresented on your website and a complete waste of $115. This piece is scrap at best. I deserve a full refund
Hello Matt,
Thank you for notifying us of your recent purchase for the Exhaust, as we discussed over the phone I sent you a follow up text you do not need to return it and you where issued a full refund back to your PayPal account. Hope you have a great rest of your week.
Thank you,
Allison
SAM was very knowledgeable and very helpful with the purchase of the big break kit. I will be looking forward to the installation of this kit and the better stopping performance of this kit.
Paid extra for shipping because it said a date that was acceptable for me. Shipping was late and I contacted this company's customer service and was treated like a number and given a BS excuse when i stated i ordered by date not by days. So instead of being refunded the shipping difference (the least they could do) i was brushed off then chat was ended. Lost a good customer because of this
Hello David,
I looked into your order and technically what the chat agent advised you is correct that the 3 day shipping timeframe is the transit time the item is with the carrier. I do understand your frustrations and it is valid. Since we shipped on 4/16 it should of been delivered on 4/18. Therefor, I have refunded your shipping due to the inconvenience. If there is anything else that we can assist you with please feel free to reach out to us.
Thank you,
Allison
I bought new wheels for my 4runner. Paid for 2 day shipping since I needed them quickly. Was nice to have suggested sizes based on lift and possible rubbing. Everything was as expected and received on time. Will be ordering again.
Supposed to be three day delivery it is now day for and seems my order has yet to be shipped. Not sure if it's the shipper or the company
Hello Chris,
I looked into your order and want to apologize for the long processing time. This is normally 24 hours but seems your order took closer to 3 days to process. I went ahead and refunded you for the 3 day shipping that you paid back to your original method of payment. I'm sorry for any inconvenience this caused you, if you need anything else please feel free to reach out to us.
Thank you,
Allison
LOVE my new running boards. Came quickly and as described, and they look great. So easy I didn't need my husband.
I spent over 400. Just to be notified that parts are on back back order. Plus the radiator i bought was open box return. My bad for not asking if they ever did pressure test on it.
I' have order twice from you guys now, both times i ordered side steps for my truck, and BOTH TIMES, you guys have shipped out either wrong ones or MISSING parts, i will tell my friends and family to not trust your site as you lost a customer, which you probably don't care about either way
Hello Bryant,
I'm truly sorry to hear about the issues you've experienced with your orders. Receiving incorrect or incomplete items not once, but twice I understand your frustration and disappointment, and I apologize for the inconvenience this has caused. Your feedback is invaluable, and we take such matters seriously. ​ We value every customer and are committed to making things right. Your experience is not reflective of the service we strive to provide. I will be passing this feedback along to my team and we will continue to look into this product.
Thank you,
Allison
Just placed my order. Ordering was easy. Price was good. Haven't received item yet, but I'm sure the quality will be good and shipping will be quick.
Excellent - great customer service - knowledgeable - courteous etc answered All my questions - with GREAT answers they were amazing!
The radio works almost as advertised. Everything but the Bluetooth music is functional. Radio, Bluetooth cellphone calls, CD player all work but it does not allow Blutooth music to play via the aux button on the radio. For $400 I'd like to have everything work but I'll have to buy a Bluetooth aux/FM adapter to play my Pandora or Amazon Music apps.
Hello Neil,
Thank you for the review! We appreciate your business I tried to look online via the website to find any information about the Bluetooth connection but was unsuccessful. If you feel something is not working properly please reach out to customer service as this item does have a 90 day manufacture warranty. If you need anything else in the mean time please feel free to reach out to us.
Thank you,
Allison
This was my very first purchase from you guys and I am totally satisfied! Why you guys need 100 characters, I do not know!
I ordered a product mid-day on the 7th (4 days ago) and still my order says "Order Recieved) yet when I was checking out it was said my order would ship same day. I even talked to a customer service rep who said it would be put on a truck either yesterday (10th) or today (it hasn't happened)
Hello Kyle,
I apologize for the delay in shipping out your recent order for the Headlights. I called you this afternoon an provided an update on your order and an alternative of what we can do. I apologize for any inconvenience this has caused you. If there is anything else we can assist you with in the meantime please let us know.
Thank you,
Allison
I have used extreme terrain for many purchases on our 2015 Jeep JK two door. Every time I have a question, Customer Service has always been excellent. They don't just take orders. They suggest alternatives and I've caught a few mistakes of mine. Most recent purchase was a cold air intake, new exhaust, throttle booster, car cover, and bull bar. Excited to receive everything and get it installed. The videos on the website are also extremely helpful.
Nickolas was very patient and understanding of needs. He was very pleasant to talk to. Ordering was a breeze with him.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for sharing your experience with your recent purchase for the tool box. I apologize that the item came with no hardware or mounting instructions. I did review the product on the website and see that there is no installation guide available. On some products we do offer installation guides under "What's in the box". My suggestion here would be to google the product then a Youtube video should populate. I apologize again for any inconvenience this may have caused you and if you need any further assistance please feel free to reach out to us.
Thank you,
Allison