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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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SLOW! My order has taken much longer than promised. Can you let me know what's causing the delay? I still haven't received my order and it's past the expected delivery date. Please advise.
You have been asking for a rating of your service. I cannot not give a rating at this time.
Thanks for your concern!
Hey Shawn,
Sorry if you felt pressured to respond to the review email prior to you receiving the product. I see now you have received the RedRock 3-Inch Round Curved Side Step Bars at your earliest convenience feel free to give us an updated review rating based off of the product and your entire experience. We appreciate it!
Allison
Seems to be a sturdy product, but cannot recommend Extreme Terrain's products to the four (4) other Jeep owners in my immediate family. Product definitely not intended for DIY'ers. Instructions are deficient/poorly developed, no YouTube content of any value to assist, and contents incomplete. Now headed to ACE to buy missing lock washers, washers, bolts, and nuts.
Hey Don,
I attempted to call you today but your voicemail was full so I couldn't leave a message. I was going to make sure you saw on the website we offer a full installation video linked directly on the product page. For the missing pieces I went ahead and issued you some money back to your original method of payment hoping this covers what you spent on those lock washers, bolts, and nuts. I apologize for any inconvenience this has caused you and hoping this rectifies the situation. If you need anything else please feel free to reach out to us.
If you feel your matter is now resolved please feel free to update your review rating. We appreciate it!
Thank you,
Allison
TRIED TO REACH OUT TO CUSTOMER SERVIC BEFORE I ORDERED A SOFT TOP TO MAKE SURE IT CAME WITH THE PROPER HARDWARE AND THAT IT WOULD FIT MY JEEP. LEFT MY NUMBER FOR A RETURN CALL FROM A TECHNICIAN. WAITED FOR DAYS FOR THE CALL, NEVER RECEIVED THE CALL SO I WENT AHEAD AND ORDERED ANYWAY. REMOVED THE FACTORY HARD TOP, OPENED THE BOX AND LOW AND BEHOLD, NOT THE RIGHT FIT, NO HARDWARE INCLUDED. WILL BE RETURNING THE PRODUCT AND HOPEFULLY I CAN FIND A DIFFERENT SITE THAT CAN HELP ME ASSURE TO GET THE RIGHT PRODUCT AND CAN HELP ME WITH ANY QUESTIONS
Hello Joe,
I'm sorry to hear that you where not able to get connected with one of our Sales Techs prior to placing your order. I understand you did everything correctly trying to verify what you where purchasing prior to placing the order. I completely apologize for the inconvenience this has caused you. At this point your return is setup by our chat representative and you have the quote link for the correct top to be purchased, since this one was a direct replacement and does not come with the hardware components and installation tool. I have waived your return tag fee as a one time courtesy and you will received an email confirmation once your refund is processed. In the meantime if there is anything else that we can assist you with please feel free to let us know.
Thank you,
Allison
Made my order set up tracking the order shipped asap. I kinda got busy and sidetracked with life and realizing my order should have been delivered by now.Checked and it was delivered to another address pic didn't even look like my place. Contacted business and another shipped following day.thnx to customer service and there handling of the problem.Great product and great people.
I purchased side steps for my Jeep wrangler. I went through extreme to directly to extreme terrain to ensure I would get the parts and was hoping with a reliable source. The company sent me the wrong brackets 2/3 for just a plastic bumper. I couldn't speak with a manager, then they said the brackets were on BACKORDER and are not sure when they'll will ship them.
Hey Brandon,
I just left you a voicemail regarding your review. I wanted to take the opportunity to make sure your concerns where voiced and let you know that I'm here to help you with whatever additionally you need. I have issued you promotional credit as stated in the voicemail and if you would like to discuss this further please do not hesitate to give me a call back at your earliest convenience. Keep an eye on your email for the new tracking number to be sent.
Thank you,
Allison
Ordered - waiting - getting emails twice a day for a review and 4 times a day for new purchases - so far you have done nothing but take my order - you did that well
Hello Douglas,
I'm sorry if the marketing emails are overwhelming and that you have not received your product yet. I located your order for the Proven Ground Soft Tri-Fold Tonneau Cover. It has shipped and is due for delivery today. I hope that once you receive your order and install the product, you can update us and provide a proper rating based on your full experience with the item. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
This company has always met or exceeded my expectations and standards for quality and service.
I believe I was connected with Jared and he was a BOSS! He helped me so much. I had a lot of questions and a lot of uncertainty which I was hoping to work through by talking with a live person. Thank you Extreme Terrain for a great experience, I am looking forward to these parts arriving!
I replaced all 4 shocks on my 2005 TJ. I am extremely happy with the performance of the shocks and love how the Jeep now rides. NOTE: the photo submission did not have all the correct options for my mods. It is a 3.25" Rough Country lift (could only choose 3 or 3.5) with 35" tires on the original 15" x 10.5 wheels (could only choose 16 or 17) and 1.5" hub centric spacers. Why only 3 stars? - I was extremely disappointed with how these were shipped. I ordered 2 of each (front/rear) at the same time, on the same order, but each was shipped separately, and they delivered 1 at a time on 3 different days. That was very frustrating and did not seem like the best logistical method. This would have been a 5-star review if they had all been shipped together and arrived at the same time.
Hello Dena,
I'm so happy to hear that you love the product and that everything was received. However, I am sorry for the inconvenience of all four shocks shipping and arriving separately. I completely understand the reason for the three-star review, especially if you are waiting to install them. I cannot speak much about how or why these are shipped separately, but I can say that it is normally done to prevent damage and to remain under our free shipping policy guidelines. For this inconvenience, I have issued you promotional credit to use on a future purchase, either online or over the phone. If you need anything else, please do not hesitate to reach out to us.
Thank you,
Allison
It was easy. No frustration at all. The hardest thing is making sure you bought the right part and style you can live with.
All of info from start to finish was right to the point a d answered all questions I was looking for. Great job on your presentation.
Josh again came through in assisting me in the selection of another bumper for my other jeep. Timely shipment to the installer of my choice. I am very happy with Extreme Terrain.
Update Jul 29th: The response from Extreme Terrain is laughable as it has nothing to do with current purchase, it addresses a tax exemption issue with the previous order; it's obvious they never read my review before they responded. As for the current order it's now five days after the purchase and my package is still in transit and not likely to be received for 1-2 more days, so much for two day shipping. Opening a BBB complaint. Long time customer, but have had enough and will shop elsewhere. Recently placed a large order, 'Extreme' bungled the order processing, but did provide a voucher for my "next order"; all was forgiven. Last week I placed another order: I was promised two day shipping, veteran discount, and inclusion of the cash voucher from the previous order. After placing the order there was no military discount, the voucher was not credited, and slow boat delivery is scheduled six days later. I called customer service, they said they could do nothing about the bungled shipping, and blamed their "policies and procedures" for their inability to correct the problem; their solution to receive credit for the voucher was for me to place ANOTHER ORDER. I accepted the apology with the first order, but now it's two flubs in a row, my order has been further DELAYED due to misshandled shipping, and they want me to place another order in the next 30 days or I will lose my voucher. "Extreme Terrain" does so many things well, great catalog, good tech support, and excellent product videos; it boggles the mind that after spending so much on customer acquisition that they drop the ball on the checkout, shipping, poor post-purchase customer support. Oh, and the numerous spammy emails begging for reviews after the purchase.
Hello Brian,
If you have a tax exemption, please email us with that information, as we will need to set up your account as tax exempt, which has not been done yet. Once your account is updated, as long as you are logged into your account while shopping, you will not see tax reflected. Regarding the military/first responder discount, I apologize if you are seeing mostly 5% off; we are providing the largest discount available on the products you are purchasing. Of course, if we are running a better promotion on the site, that will be an option for you. I have issued you promotional credit to use on a future purchase due to this inconvenience, and if there is anything else we can assist you with, please let us know.
Thank you,
Allison
I ordered from different stores and did not receive the items as described. I took a chance on this seller and it was exactly as described. I received the order earlier than expected. It was plug and play. I'm extremely satisfied!
I never received notice of purchase, no shipping notice, no tracking number, I still havent received the order!
Hello David,
Thank you for speaking with me this afternoon. I'm sorry you were not receiving any email communication regarding your recent order. I understand how frustrating this can be, especially for a new customer. I'm hoping the customer portal can be a useful tool moving forward, and if you need anything else, you can give me a call.
Thank you,
Allison
Ordered a sunshade for 2002 Toyota Forerunner. Was able to easily find it on the site. Slight confusion, when a message popped up, saying the sunshade I selected would not fit a 2003 model. I proceed with the order, and it fits fine.
Very easy to install. Received the parts very quickly. Item looks great and took only an hour and installed it by myself. Great experience. First time buying from the company and it was really easy. Would highly recommend.
I received a request to review my experience. However, the product is arriving a day late and since I specifically requested a 2 day delivery, I'm not impressed.
Hello Ted,
I apologize that your order was not delivered in the timeframe you expected or paid for. I completely understand how disappointing this is. I know it doesn't make up for the fact that your item won't be delivered until today, 7/17, but I have refunded the shipping that you paid. You will see this back on your original method of payment within 3-5 business days. If we can be of further assistance, please make sure to reach out.
Thank you,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey David,
I'm sorry if your order is taking longer to be processed and delivered then originally advertised or promised. I see you have spoken with customer service today on the 29th and we have submitted an estimated ship date ticket to send the supplier a message requesting them to provide us with tracking or an new estimated ship date. I really do apologize for any inconvenience this delay caused. I have issued you promotional credit to use on a future purchase either online or over the phone. Please keep an eye on your email for that updated date or tracking information. If you need anything else please let us know.
Allison