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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I ordered an antenna and I got one off road shock. Then I was told not to return it. Which I was surprised that's rather wasteful.
Easy way to research and purchase Jeep upgrades. Delivery was fast as well.
I put my vehicle info into the website, looking to buy some parts and recieved the wrong axle housing for my jeep.
Currently trying to process an exchange
I am so sorry to hear that.
I see you have contacted our customer service.
If you have any questions, please let me know.
Amy
EXT 1257
The tray is well made and is a great enhancement to the console compartment.
My first review cited that I asked for help three times in Finding an installer. It was the main reason we purchased from then. Three times we were given every excuse in the book. Finally they called us and said sorry with no solution. Instead they offered a $20 voucher. We got the email, but it wasn't connected to our account. So once again they lied. We will be not do business with them again.
Thank you for speaking with me.
If you have any other questions,
Please let me know.
Amy
EXT 1257
Love my new Jeep accessories & love how quickly they were delivered.
Love my Jeep steering wheel cover! Priced really well would recommend to anyone to shop at extreme terrain
I usually always find what I need and after placing my order, receive it really quickly.
Good selection of products, easy ordering process, shipping was fast and packaged well. Product was good quality and well constructed. Overall a great customer experience.
Easy install. Support bracket is solid but had to get longer bolts. Best modification for lifted TJ.
All the products that I've ordered have been great.
My order arrived the day before it was supposed to in great packaging. I do wish you guys offered free shipping like many other online stores!
Decent price and quick turn a round, can't complain of the fit and quality
All online and great! Easy to navigate the website and the prices were acceptable.
Staff was extremely helpful when I received my package and it was completely damaged from the delivery. I did. This is great care in quickly and promptly solving the problem.
Purchased a camshaft sensor and airbag clock spring. There were multiple options for a clock spring for a 2012 jk via google. Extreme terrain showed one and it was correct. Their website took a lot of confusion out of the process and the parts worked well.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am very sorry to hear that you got the wrong item.
I see you have spoken with our customer service.
If you have any questions, please let me know.
I would be happy to speak with you about your
Experience.
Amy
EXT 1257