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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Extremely quick shipping with the parts in-stock, packaged well, communication was great and the products were as advertised. Customer support is dismal on issues. One item showed a tracking umber was created and a week later - Fed Ex still had not received the item. 1st call to support was a waste of time-they were supposed to get with purchasing and find out. No call back from Extreme Terrain, called again, finally got someone to check, 8 to 12 week out. I canceled item, waiting on credit.
Love this place! They always have what I want. Always great service, super fast shipping!
I ordered a Barricade HD Front Bumper with, "20-Inch Light Bar" (at least that's what they listed as). After installation, I noticed the quality of the light bar was subpar, so I ordered a Roxiom 20" lightbar, which I even contacted their sales staff to verify fitment into the HD bumper. They said it should fit like a glove. Well, to my surprise and astonishment, the Roxiom 20 lightbar was way wider than the "20 inch" that allegedly came with it, which ended up being only a 17" bar. To top it up, Extreme Terrain now owns Barricade and this is the way that they lie to their customers.
The salesperson offered me a full refund if I return the bumper, but I already paid for the installation of it and a winch installed on to it. Not only that, but being that I fell for their okie-dockey, I have already sold my oem one. Beware of buying from Extremeterrain.com!
Great store and awesome customer service. Thanks for the military discounts!
Would not change from amber to clear. Not a true switch back bulb.
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have encountered with your recent purchase of bulbs. We regret any disappointment or frustration caused by your experience.
If you would like to discuss, please reach out to me.
Amy
EXT 1257
I have never ordered anything that was delivered so quick. Awesome job. And awesome selection of products. Thank you.
I had a positive experience ordering 5 new wheels and tires for my Jeep. The one thing that would have made my experience better would be having the option of having the tires and wheels delivered directly to the shop that is going to mount and balance them. I don't know if 5 tires and wheels will even fit in my jeep to take them to the tire shop.
Would by from them again. Order arrived fast. Everything was as described.
Selection was ok. Multiple products were out of stock and unavailable. Some of the sale items were not able to be loaded into the shopping cart.
Shopping and payment were pretty smooth, once checked out shipping was fast and easy to track.
I had an issue with my account and it was resolved quickly with online chat. Thanks!
Customer service was great when I decided to change which intake I was going to get and took care of it in an orderly fashion
Received my rotors the exact day they said. Overall they look good
Everything went fast and smooth, found handles on there site great price very good condition with a few scratches. Worked out great Thanks
Very smooth transaction, fast shipping, easy installation, no complaints here!
Always great delivering, on time and expediting the standard. All of the products that I have ordered have been great quality couldn't have been happier!
It was not very easy to buy since um in BOTSWANA (in Africa), i had to buy through a friend in USA who then shipped to me in Botswana.
Thank you so much for reaching out.
I apologize but at this time we only ship to the 48 contiguous United States as well as Alaska, Canada and Hawaii (see details on our website).
Please feel free to reach out if you would like to discuss your feedback.
Amy
EXT 1257
The channel in the plastic is bigger than the glass so it doesn't stay on. The rubber seal is to long by 3/4 of an inch.
Thank you for reaching out about your Hard Top Liftgate Glass Window Seal. We want to assure you that your concerns are of utmost importance to us.
If you have any questions or if you need assistance please let me know.
Amy
EXT 1257
Again, there is no other place where i can get parts o little things for my truck, thank you for your existing
Got my cold air intake in days and put it on. Works as advertised
Great product. Read all the review before I purchased my window visors. Fast shipping. Good price!
Easy transaction and fast shipping, would recommend 10/10.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We're sorry to hear that your Barricade HD Front Bumper with, "20-Inch Light Bar" did not meet your expectations, and we appreciate your honesty.
Your satisfaction is our top priority, and we'd like to address your concerns directly. Please feel free to call us at extension 1257 to discuss the issue further. Your feedback helps us improve, and we value the opportunity to make things right.
Amy