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From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Be careful and read the small print. Agent tried to explain that I needed to look at what was "in the box" just starting on this project and will do my best to shop elsewhere. Price was good but a rusty part and misleading information did not help the experience at all.
Finding things is easy and so is completing my order. I don't love getting so many emails.
My order was delivered to the wrong address. My address is Brookwood Dr and was shipped to Brookwood Rd. I don't understand the mix up.
Hello Carl,
I'm sorry to hear that your order was delivered to the incorrect street, I see on the order we have RD instead of DR. Customer service setup the RMA's on your products for a refund to Store Credit. Please allow 3 business days for the lost package claim to be completed and your store credit to be issued. I have also issued you a voucher for the inconvenience which you will receive an email confirming this as well. If you need any additional assistance please let us know.
Thank you,
Allison
I always enjoy the available choices for the items I wish to purchase with supple info and detailed pictures.
The bumper came with a license plate mount which was not mentioned or pictured in the description. Installation instruction examples/pictures were dark and unclear. That said, the installation was very straight forward. Very high quality product. Extremely satisfied.
Very nice fitting and great quality that's only made right here in the USA! Would recommend to anyone. Thanks
Added to my cart. Went to checkout and coupon was added by itself. I didn't type a code in. I agreed to pay price said price for $165. Then next day I look and they refunded the $165 and charged me $275. Complete garbage and doesn't even seem legal to do that. Not my fault if the site messed up.
Hello Alex,
I apologize that your order changed after checkout. I tried to contact you using the phone number on file but it seems you have spam numbers blocked, Unfortunately we are unable to duplicate this online and there is no coupon on this item either. Due to the inconvenience I went ahead and issued you an additional voucher to use on your next purchase online or over the phone in hopes you will continue to do business with us in the future.
I received the product that I ordered Jeep Rubi Rails. However when I tried to mount the rock rails to my jeep the provided nuts would not fit the threaded studs on the rails. Two nuts where able to be threaded, however they became seized because the studs had too much powder coating and the studs broke off the rock rails. I'm currently waiting on the product to be retuned and replaced.
Hello Eric,
I'm sorry to hear that the item arrived with defects and you weren't able to install it right away, I do see you spoke to customer service already and they have set you up for a replacement order and a pickup of those defective rails. I did leave you a voicemail advising that I issued you an additional voucher due to the inconvenience in hopes that you will continue to do business with us. If you need anything else please feel free to reach out to us.
Thank you,
Allison
Ordering is easy, user friendly. Ordered for a friend as he likes the lights I purchased from Extreme Terrain.
Kit was easy to install, you'll need to cut wires to fit through fire wall. Ran wires of accessories fuse block so no need to remember to shut off lights and left DRL's on. I mounted below bumper on Jeep. Cut switch in under steering wheel bezel using a coping saw.
Received my order extremely quick. Product was a direct fit.
Reps are knowledgeable and friendly, I spoke to several over the past weeks and all of them went out of their way to help me with product information and my concerns, thanks, Mike T.
Great service and I was on the impression I was going to get some goodies base on my conversation with CS but nothing arrived :(
Extreme Terrain did a great job. They delivered a quality product, quality packaging in a timely manner.
I received my order in a very timely manner. The headlights were easy to install work great. Thanks for the quick service.
Bought a new rig and wanted to do some upgrades. Ordered a few things to dress it up. Very happy with my experience. Easy ordering, quick to ship and quality items.
The items arrived as mentioned when ordered, and the items were delivered to my door. The side steps fit and look like OEM sidesteps.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kevin,
I apologize the item you received was rusted, I do see that you have already spoken to customer service and opted to keep the item to save time. I apologize we were not able to get you a replacement but understand you may be on a time crunch for installation. Due to the inconvenience I have issued you a voucher to use on your next purchase online or over the phone in hopes you will continue to do business with us in the future. If you need any additional assistance please feel free to reach out to us.
Thank you,
Allison