Express Scripts

They give you the run around, denying your medications for retail pharmacy, then they take weeks to resolve before you can get mail order meds initiated. My doctor spent hours along with myself escalating various issues before we could get my meds filled. I was forced without medication for weeks. They claim they sent notification via email regarding my retail benefits that I never received. I have been on this routine medication for over a year and every month is a struggle getting it filled with Express Scripts.

Never ever use this company for prescriptions! Ever! I pulled my prescription from Summit Pharmacy (another online prescription service) to give to Express Scripts, just so I could save $15. I am still waiting for my prescription to be received, and it's been almost 3 WEEKS! Unacceptable. Everytime I call, the tell me it takes "5-7 days". Well it's already been way more than that, and I still don't have it. I will give my future prescriptions back to Summit Pharmacy. Trust me, it's worth the $15 out of pocket.

Express-Scripts is, hands down, the worst pharmacy I've ever had the displeasure of dealing with! Frighteningly incompetent and surly, they have become so bad, in fact, that I've decided I'm willing to pay EXTRA to fill my prescriptions a local pharmacy. If you are ever encouraged to "save money" and or "have convenient home delivery," run away! Far, far away. Express-Scripts will send the wrong medication, or will delay sending the correct one after you've completely run for it of it and not authorize an override at a local pharmacy, they will try to blame your doctor for everything, will demand repeated authorizations, and basically try to kill you!

Last May they denied my Otezla and said I had to take Humira instead with no reasoning provided. Retired military and no help is provided by either TRICARE or express scripts. Pictures are attached to show result of not taking Otezla for 14 months when I was clear with no side effects when using for 5 years. Now my fingers are cracked and bleeding and the psoriatic arthritis is so bad I can not use my fingers without constant pain

Every. Single. Month. I spend hours on the phone with them to get them to file my insurance correctly. I've had the same insurnace since day 1. They send emails saying you owe which sends you to Cigna but Cigna doesn't collect for Express Scripts. Transfer and transfer and transfer. Voice prompts force answers to questions and then it doesn't recognize your words. You get transferred repeatedly. Reps are very poorly trained. The same questions are asked repeatedly. They have worn me down so much that I would rather deal with a severe skin condition than deal with them each month.

I can't say 1 good thing about this company. They lie to you, customer service is rude, they don't want to work with you, they change the prices & lie about the reasoning, medications don't come on time (can be extremely long waiting periods.) When you need your medicine to live, being late or not showing up is completely unexceptionable. There's tons of the same complaints on here & other sites like the Better Business Bureau. If they really cared about people they would've fixed this problem years ago, but they haven't.
If you life depends on getting your medicine on time & you enjoy living... DON'T USE THEM!

Don't use this company they are worthless, have terrible service, can't fill simple prescriptions even after the doctor has provided the prescription several times. Then you get to play the game of calling your doctor to get them to send over another prescription only for them to tell the doctor they don't have your address and tell the doctor to have the patient call again. Even though I confirmed my address on the phone three times before. They must have the worst training of employees ever, just talking to these people is frustrating, let a lone trying to get your much needed medication.

Express Scripts refuses to ship my prescription until I get approval from my Doctor (from the same Doctor that prescribed the medication). Express Scripts was happy enough to take my payment but refuses to send the medication. Their policy of requiring approval for an online order shipment is the company's own arbitrary obstacle to ensure they make this process as difficult as possible. Over 2 weeks of waiting and phone calls and still nothing has changed. This company isn't even competent enough to find the correct phone number for a given Doctor.

An hour on hold trying to get a prescription refilled. It never happened. Unable to comprehend general math and how long a 90 day prescription lasts. Yes, 90 days but can't fill till next week? Someone needs math lessons. Total disappointment. Thanks Walgreens for coming to the rescue.

The company is the worse I have ever dealt with from mistakes on prescriptions to rude customer service to charging multiple times to setting up an auto payment without consent. Avoid this company at any and all cost.

All my prescriptions come to me looking like they have been through the war zone? They don't even look safe to consume. Unfortunately, my new insurance must have an agreement with Express-Scripts pharmacy because I am charged an enormous amount when I attempt to have Rx filled at a local pharmacy where my items are cared for and I can speak directly to a knowledgeable pharmacist. And their customer service is the worst. Definitely considering taking my items to a local pharmacy from now on.

They don't care about you. Every 3 months when my prescriptions are filled there is always a problem. I have to call, they promise a call back which never happens. This time I'm going away and will run out of one of my medications. They escalated it and today I was told "there is nothing more we can do to help you."

I contacted my lawyer is going to deal with them. They have no common courtesy or care about your problems with medications. Just pay them.

The state I work for switched to this company and I can't recommend it. EVERY SINGLE thing that you try to get done is a hassle, there is a problem or they deny it. Prior authorizations for things that I've been getting for months at Walgreens. Denials - we need to verify your address - uh... what?
I do not recommend and the management team of this organization needs to be replaced with someone who actually cares about providing service.

Express Scripts is the most inept business I have ever dealt with. I have been on the phone with them and my doctor's office every day this week to get two prescriptions filled. One was denied unless I bought it through them. ($120 at ES vs $60 at Walgreens with coupon). The second one was mixed up because I take one kind of medicine in two different forms- immediate release and timed release. They refused to fill that prescription. This is medicine I take 3 times a day, and I need it. It is bull$#*!.

I have been a prescriber for almost 30 years myself and probably have dealt with hundreds of pharmacies over the years with my patients as well as my own prescriptions. I have never experienced such incompetence and an overly complicated and difficulty process of ordering and receiving prescriptions. I would avoid dealing with them as peoples health will certainly be in jeopardy not being able to get their meds in a timely manner... or at all!

The pre authorization process for the simplest of things such as generic diabetic supplies of supplements is comical. I have two situations ongoing where my doctor would prescribe medications and they were denied. So then the doctor would fill out the appeal process with reasons why this medication would help me, and still denied. There is no purpose to having this company as a provider. And do t even try customer service. Still ongoing for months, horrible company