Express Scripts

I am retired from the Air Force and have used Express Scripts for over 20 years. My wife has several prescriptions filled by them. When she ran out of one of their prescriptions I contacted Express Scripts and they said it was delivered on 2 Feb 2022 and since it was shown as delivered they would not replace the order unless I paid for another refill. Their representative recommended I contact my wife's doctor and have the prescription filled at a local pharmacy.

I used to use Express for my prescription but my doctor will no longer send my prescriptions to Express Scripts. We still use Express Scripts for my wife's prescriptions because the copay is lower and she has numerous prescriptions.
The following complaint is basically the same as mine:

should have received a refill for an expensive medication through TriCare 4 Life but when I called Express Scripts today to tell them that in spite of the tracking information on the refill telling me that the package had been delivered I have not received the refill. They informed me that according to their records it was shipped in one package with another prescription. I did receive the second prescription. I believe the lost prescription was not placed in the container with the second Rx but that someone at ExpressScripts failed for whatever reason to include the lost Rx. This drug costs me a $29 co-pay and the government $600. ExpressScripts now says that since it has been more than 45 days since they mailed the Rx there is nothing that can be done. In January I had a similar experience except that at that time I was told I hadn't waited long enough to get a replacement for a non-delivered Rx. Someone needs to investigate this company. I believe they are ripping off the US Government and its beneficiaries.

I was prompted to set up a delivery for medication, and I informed Express Scripts, known to me as Accredo, that I needed to know how much it was going to cost before I consented to the shipment. I was told an estimate of $1,908 and that it could be adjusted once my insurance, Regence, was contacted, and the copay amount confirmed. We set up a tentative shipment date of March 8,2023, reassured that I could cancel. The medication arrived at my doctor's office, The Portland Clinic, on February 28,2023, unknown to me until they called to set up an appointment for injection. I refused as I was never told how much I would owe if I went forward with the injection. I attempted to call Regence myself for an estimate but they were not able to give me one without a Diagnosis Code, Procedure Code, Provider Name, an A J Code, and whether it was considered a therapeutic injection. No one was able to provide me with this information. Sometime after June 6,2023, I received a bill from Express Scripts for $1,563.32. After countless communication between myself and Express Scripts, The Portland Clinic, and Regence, Express Scripts found me not at fault for the amount owed on July 31,2023: saying that the employee I spoke with should not have said that the amount due could be adjusted after it was shipped, because once it is shipped, an invoice is created, the claim was sent to the insurance company, so the amount quoted to me would be my copay and I would be responsible, but failed to let me know, only continued to send me bills and ask for payment every time I called. As of September 8,2023 I cannot get a turnaround time for when the amount will be charged off, and I keep receiving bills in the mail.