Express Scripts

Express Scripts is extremely incompetent. They screwed up just about every order they sent me. One went to wrong address two hours away from my new address. They told me their packages are not forwarded, will not be returned to them etc. Pretty much that I was on my own in getting but I still had to pay for it. They had me on refill for stuff I never requested, thank God I caught that before it was shipped. The insurance I was with at this time wanted you to use Express Scripts and I finally did because their constant emails and phone calls saying you could of saved x amount of money if you had ordered through us when I used CVS instead drove me nuts so I finally gave them a chance. Don't fall for it! Then Doctor upped my thyroid meds, Express Scripts filled it correctly the first time but the auto refill the next time they sent the old dosages which was half of the new dosage. I contacted them that they needed to not charge me full amount because they messed up and I had to double up and therefore ran out of meds in half the time. They never credited me and then it was sent to collections. I called Express Scripts and talked with two people that said they wrote it off and that my balance was zero and that they would let collections know. Fast forward a couple months later and collections starts contacting me again so I called Express Scripts again, the person I talked to (now the third person in this saga) told me that they show a zero balance because they sent it to collections and that I do owe the FULL amount. I explained to her how the meds they sent me were wrong and that they only lasted me half the time period. She said they sent the right meds even though they didn't so I was pretty much screwed, hard to win a battle with a company that lying is their motto. I ended up paying it to make them go away and not to impact my credit score. They are a dishonest company and extremely incompetent and every person you talk to will tell you a different story. My doctor told me that she has heard bad things about Express Scripts from mutiple patients. I don't care if it saves you money every month (which is debatable), they are not worth the constant hassle of their screw ups that they will never admit to.

I have never left a negative review on anything in my entire life but these last 3 years dealing with express scripts has been one of the most frustrating and unending experiences I hope I will ever have. All I want is my birth control which I am unfortunately forced to get through express scripts if I want to use my insurance. I place my refill order on the site, I get an email saying my order is placed, I can check my order history and it's there, yet nothing beyond that ever happens, my medicine never comes and I end up having to rush order it to Walgreens and often pay for it out of pocket. When I call all I can get is a stupid robot telling me it's "in progress" even though it clearly isn't since it's been well over two weeks and I've had no update. The one time I actually managed to get a person she told me I hadn't placed an order, which I have the email to prove that's not true, and placed it for me. At that time I was on a different birth control that I could not afford the out of pocket price and had to wait till it arrived like a week after I had run out. It completely threw off my cycle causing me to be on my period for nearly 2 months, I had to go in to the doctors to get tested for anemia. Consequently I got switched to a new pill so the one time express scripts actually delivered my medication to me it was useless and I ended up throwing it out. I have been on this new pill for a year now and I have paid for it out of pocket every single refill, each time having to explain to Walgreens why. I'm just so frustrated and hope that one day this personal hell will end. Express Scripts, I hope you choke on your own spit and die.

Express Scripts is a pharmacy benefit manager that provides prescription drug coverage to millions of Americans. The company advertises its services as being convenient, time-saving, and money-saving. However, many customers have found that the reality is quite different. One of the biggest complaints about Express Scripts is that it is difficult to get in touch with customer service. Customers often have to wait on hold for long periods of time, and when they do get through, they are often met with unhelpful or uninformed representatives. Another common complaint is that Express Scripts is often slow to fill prescriptions. Customers have reported waiting days or even weeks for their medications to arrive, even when they have a valid prescription and have called ahead to ensure that the medication is in stock. In addition to these problems, Express Scripts has also been accused of overcharging customers for their medications. Customers have reported paying significantly more for their medications through Express Scripts than they would if they were to purchase them from a local pharmacy. Overall, many customers have found that Express Scripts does not live up to its promises of convenience, time-saving, and money-saving. If you are looking for a pharmacy benefit manager that will provide you with the best possible service, Express Scripts is not the company for you. Recommendation: If you are looking for a pharmacy benefit manager that will provide you with the best possible service, I recommend that you look for a local pharmacy that you can trust. Local pharmacies are often more responsive to customer needs, and they are more likely to be able to fill your prescriptions quickly and affordably.

I use Express Scripts because it's my only choice from my retirement. I don't think I have ever been able to go online, request a refill and receive it without making several calls to customer service, having frustrating conversations with representatives who don't have the ability to help me, and often having to get my doctor's office involved.
I called Express Scripts today, recording said I would have a 9 minute wait, I waited 33 minutes. The website said (again) that I needed a new prescription, but my bottle says I have a refill remaining. I was finally told they would refill it, and that I still have one more refill remaining! I asked why so much trouble with the website. They don't know. This all came after a 2 week debacle last month with them trying to get refills before I left on a trip. Order showed "processing" for days, but apparently never shipped, no one knew why or where it was. I did not get my medication before I left town. I specifically asked my doctor's office to write a 90 day supply of a medication so I wouldn't ruń out while traveling. I wanted to use a local pharmacy to avoid shipping problems I've had in the past with Express Scripts. I show up at the pharmacy only to be told ES wouldn't approve the 90 day supply. Another phone call to them results in them saying they would only fill for 90 days if I use their mail order service. By then, ES couldn't fill and ship it to me quickly enough to get before my trip. I don't like being forced by them to fill it mail order, nor do I appreciate not being informed of that until I called and questioned.
I do not have time to give all the details of all the times I have had to call representatives and supervisors and my doctors' offices to get my medication from Express Scripts. I will just say, if you have a choice, DON'T use them!

Very very very rude and unprofessional customer service. I don't know if they even train their staff on how to talk to people.

My husband used Express scripts to get his blood pressure medication, he didn't have any problems with it they filled his blood pressure medication and he was able to get a 3-month supply of it. Okay that was great but here's my problem. My son was prescribed Nystatin ointment back in January because my entire household had covid and my son had really bad diarrhea which was causing a rash. I had no problem getting his ointment filled in January the doctor also gave him a couple of refills because he is sensitive to certain ingredients in foods and drinks. My son has been prescribed this ointment on and off for about a year. About a week ago I tried to get his ointment refilled and it kept being denied. I spent two days going back and forth with the pharmacist and my son's doctor because no one could figure out why it kept being denied through our insurance. I finally called our insurance company just to find out that our prescriptions were being handled through Express script. So they transferred me over to speak with someone at Express script and after going back and forth for about 20 minutes I was told that they denied my son's ointment because we had exceeded what the plan allowed for. The guy then tells me that my son's doctor can send a new prescription but would have to change the quantity from 60 to 30 and that if the doctor did that as well as a prior authorization it would be approved. Well I called my son's doctor she thought it was ridiculous as well but she did it. Express scripts denied the new prescription that the doctor sent over even though I was told they would approve it if the doctor changed the quantity to 30 and sent prior authorization. I ended up paying the $50 out of pocket for his ointment. This company is a joke and they should not be allowed to operate especially when it comes to people's medications. I Know a ointment is not that serious but there are people out there who need life saving medications and I would hate for them to deal with this company and be screwed on their medicines. My husband is calling this week to figure out how we can cancel Express scripts. They won't be getting another dime from us.

LOUSY SERVICE. DISORGANIZED. CANT GET ANYTHING RIGHT AND WE'RE DEALING WITH SEIZURE MEDICATION! AROUND AND AROUND WITH STUPID AUTOMATED VOICE MESSAGING!

I wouldn't recommend this company to anyone, they are the worst and heartless, when it comes down to getting your medication transferred back to a local pharmacy, I called, explain to them, I no longer have an mailing address, I needed my medication transferred back to my local pharmacy and I'm completely out of medication, I was told the Pharmacy that I wanted to transfer my medicine to had to call, but they did, while I was standing with them waiting, so I can start on my medications again, but along with me the Pharmacy had no luck getting them, this morning, I called Express Scripts back, then I was told my doctor had to send in a refill, for which I will not receive, cause I disconnected my mail order prescriptions for the lack of an address, but my doctor send in a refill to them yesterday as well, by mistake, they was going by what they had in their system which was Express Scripts, I have to keep yelling and fighting with them to get my medication, that I'm completely out of, this is much needed medicines, worst decision, I ever made when I decided to use this company to get my medicine, I didn't know once you start using them, you're locked in for life…. Ridiculous

Waste of time and money, find local pharmacy.,...

Waste of time and money, find local pharmacy.,...

Horrible company always screws up medications and doesn't send on time. Should get sued asap! *******380

Between them and the damn insurance companies forcing us to get medications from these dam mail in order pharmacy is bull$#*!.

I have been a customer of Express Scripts for a few years because they are who I use through my insurance.

Every time I place an order they $#*! it up some magic how. I place an order, get charged for it, then on the day when my order should be arriving they inform me that the order couldn't be processed. Then I spend an hour plus on the phone trying to figure out why and how I can get my medications THAT DAY. They hire incompetent agents on the phone that dont complete orders or update information when its given. Causing an issue when you need to place a new order. And when they call YOU its someone from goddamn India that cannot be understood then you have to call them and wait on hold to see why the hell they are calling you. There phone lines are also terrible the automated voice is terrible and doesnt understand what you say (Your name/reason for calling) and if you call them expect your call to drop 2 or 3 times before you reach someone.

Express Scripts has a terrible process that doesnt work and they hire people that have no idea what they are doing. I couldnt tell you how many times I have had to go a day or so without my medication because of them $#*!ing up my orders.

If you are using Express Scripts and see this review make your own assumptions. But the only advise I can give you is EVERY time you call in to place an order speak to a manager. They are the only ones who will give you some kind of straight answer and can make things happen.

If you have the ability to use another company besides this one do it. Express Scripts is just hot garbage and they do not deserve my money or insurance money for the job they do.

We have had many problems with Express Scripts in the past. They take at least 3 to 4 weeks to send out a prescription, so we are always in the position of paying ridiculously expensive expedited shipment charges. Furthermore, I have NEVER received my sleeping pill from them even though they say they have mailed it. I believe someone within Express Scripts steals controlled substances.

Our latest debacle with this company is that they told us we could no longer fill our prescriptions at Kroger, that Kroger was no longer in our plan. I contacted our company and this is not true. I called Express Scripts again and spoke with a different customer service rep who said that Kroger is in our plan, but if we use them instead of using Walgreen's or Express Scripts, we will incur a severe penalty.

I insisted on speaking with a supervisor. I told the supervisor I wanted a cost analysis of the cost to us of filling our prescriptions at Kroger versus Walgreen's. I already knew that every one of our prescriptions is cheaper at Kroger than at Walgreen's. At that point, the supervisor acquiesced and admitted that we could use Kroger without any penalty.

Obviously, Express Scripts makes a greater profit if the customer uses Walgreen's or Express Scripts instead of Kroger. The supervisor denied that his underlings were told to try to make customers use the retail outlets that are more profitable to Express Scripts, but I don't believe it. I told him the problem is one of the following: 1) Employees are told to shift customers to retail outlets that are more profitable for Express Scripts, which is dishonest; or 2) The employees of Express Scripts are very poorly trained and don't understand the prescription policies they enforce. Either explanation is a bad reflection on Express Scripts.

This is one of the worst companies I have ever dealt with. If you must deal with them, insist on speaking with supervisors only.

On 7/24/2023, ES notified my primary care doctor (a certified pain management specialist) that they no longer would allow him to write my prescriptions for tramadol, my baseline pain control medication for the past 13 years ever since I was shot through both thighs by a.30-06 bullet. I use hydrocodone for "break-through " pain, 0-1/day. Now my only pain med is hydrocodone, a far more addictive opioid than tramadol. I am planning to initiate a class action lawsuit against ES, and possibly the FDA, if I can gather together enough other pain patients with similar stories. Respond here, and look for a cause-specific email to be posted here in the near future. Requirements are:
1. Chronic moderate to severe chronic pain of incurable origin
2. Currently under the care of a certified pain management specialist or neurologist
3. Recently had Express Scripts refuse / stop filling your baseline pain medication, either leaving you with inadequate pain control and/or reliance upon more addictive opioids (e.g.: hydrocodone, oxycodone, Demerol, etc.) as your sole pain medication
4. Previously generally satisfied with Express Scripts, excluding infrequent glitches with Rx deliveries or the supply chain interruptions during the COVID-19 pandemic.

I am 74 years old and a 50-year medical professional. I do not expect to survive long enough to derive even the slightest benefit from this proposed class action lawsuit, rather I am planning on starting it because it is the right thing to do. Until now both my wife and I have been surprisingly happy with ES, despite the occasional glitch. But they do NOT have the right to override the carefully managed treatment plan of my pain management specialist. I have steadfastly declined to accept or fill any narcotic prescriptions from any but my single physician. I am 100% certain there are many other patients currently in my situation, so let me hear from you! (Spring, TX - just north of Houston)