John R.

I have been riding Amtrak 4 to 6 times a year for several years. Most often I travel between New York Penn Station and Providence but occasionally I travel between Newark, NJ and Washington, DC. In over 20 years of riding I have had one seriously late train (over an hour). I have ridden Amtrak during snow storms when everything else was shut down. I have also used Amtrak for long trips, Newark, NJ to New Orleans and also around the country. For my regular jaunts between NYP and Providence I use Northeast Regional Service; it is important to buy your ticket in advance as the price increases as departure nears. Cars are clean with large comfortable seats. Reading lights and tray tables work as they should. Personnel are helpful although beyond collecting my ticket I have few interactions with train personnel. My one suggestion is that food be purchased in the station where there are excellent take out places and carried into the train. My Providence trip takes just under 4 hours; flying would not be faster and with TSA waiting probably longer. I am not commenting on Acela as I have never used it. But Amtrak is a wonderful resource and more people should take advantage of it.
Note: Because of coronavirus I have not traveled since early this year.

Express Scripts sent me a medication that cost over $100.00 more than my usual one because the pills come in capsules rather than tablets. I had always used tablets before and have been with my current doctor for 10 years. When I called my doctor to inquire I learned my doctor did not initiate any change; express scripts did and incorrected stated there was no difference whatsoever in the medicines. To top it all off I cannot use the capsules because they are individually packaged and at 80 years old my fingers are no longer able to do the precise movements. If I try with this kind of packaging the capsules fly all over. Express Scripts refused to take back the unused and unopened package of medicine they sent me; they claim this is my fault. If I could leave them over this dishonest treatment I would but my insurance requires that I use them.