Express Scripts

Express Scrips web portal is really bad. They confuse orders. It is so hard to make changes on orders. Their customer service is nonexistent. The delivery time is very long. The do not care about their customers. Now their ownership has changed, so all things got worse. Since my Cigna health insurance had changed to select Express Scrips it's been only lots of frustrations and headaches.

It is hard to know even where to start but will give it a shot. I was looking to take an extra dose of important medication with me on vacation out of the country. They said they could do that if I got approval from my doctor, which I did. I initiated this action in the middle of February, thinking if I was going on vacation in April there would be sufficient time. The net of this is the request was rejected on three separate occasions even after following (very closely) their requirements. I left for vacation empty handed. Over this period I spend approximately 8 hours on the phone with them, including my insurance company. They are truly a terrible company to do business with. See if you can go somewhere else.

DO NOT TRUST EXPRESS SCRIPTS! Express Scripts is completely unreliable. I put in an order for a prescription they said they had in stock and the order was put into processing mode. I called the next business day, they said it was being put on ice and getting ready to ship. I called the next 2 days and was told the same thing. I called the day after that and had the order escalated because I was out and they said it had moved to fulfilment and was waiting to ship out but not to worry, that I would get my medication because it was in fulfillment. I called the next day and escalated the order again and was told again not to worry, it was in fulfillment waiting to ship. 2 days later I get an email saying my order was cancelled due to lack of supply. They will tell you whatever they need too to placate you and of course you get a different customer service agent each time so you never get the entire story. Horrible experience with this company! I will never use them again.

Incoming automated calls that expect you to go through their phone tree to figure out what they want. Stopping orders that should not be stopped. Prices several hundred dollars more than local pharmacies. Best to stay away from them.

You will never get your Rx. You'll just get led on forever.

I've gotten three prescriptions from them - all very late because I had to call multiple times for each one. Every time they called, they'd claim they never received the prescription from my doctor. The doctor, who I've used before - said they even spoke to people there, yet express scripts could never find my prescriptions. I ran out of RX each time I tried to use these folks to fill an Rx. I need them for a chronic condition and thought I could save money but you won't even pay any because they'll never send you your drugs anyway.

This is the worst mail order pharmacy I've ever experienced.

Please retrain your customer service agents. While some agents are knowledgeable and civil, other agents seem not to know or be able to explain policies. The way they choose to engage with customers can be considered rude, at best. Perhaps one reason some agents choose to be ill mannered with customers is that we must endure 8 minutes of requesting "customer service" through the phone tree before we can speak with an actual person. HR departments, take heed. Your employees deserve better than Express Scripts.

Express Scripts should have hired real software engineers instead of the clown outfit that generated their web site. If Amazon's web site worked as poorly as ES, they would have been out of business years ago. Classic example: Dr writes a prescription for 90 days with 3 refills in December. ES sends the December bottle, yet fails to send the next refill even when autorefill is selected. There are many more complaints I have, but I'm not here to enumerate. I'm looking for an alternative solution to the collective buffoonery called Express Scripts.

Do not order from this company! Express scripts puts profits over customers health. I tried to get my heart meds filled by Express scripts since February and finally I cancelled the order to go to the company I used to use, and suprise suprise the med arrived the next day after I cancelled it. Insurance won't cover the rx from my old company and Express scripts won't reverse the charges. This is a scam company, your life is littealy in danger using them.They do not care about people at all! Please avoid them at all costs. I would give them a zero if I could.

I have been taking Lorazepam for over 20 years. The doctors have always prescribed in 90 day doses. Express Scripts does not only not cover the medication, but is forcing the pharmacy to give me 15 day doses with 17 refills! Bottom line, they aren't covering the cost, but the won't allow what the doctor prescribed either.

I was part of express scripts many years ago and was extremely satisfied. However, my fist experience with this mail order service since the has been a nightmare. I was left without my medications for what they considered issues 2 issues with my medications. They withheld 3 of my medications for which they did not have a problem with. After 3 weeks many phone calls and hours I request that my physician call them. When my physician called them he was told that they knew the dosage for the med in question and they no longer had a problem with the second question. Did they withhold my meds on a whim? Your guess is as good as mine.

Last May they denied my Otezla and said I had to take Humira instead with no reasoning provided. Retired military and no help is provided by either TRICARE or express scripts. Pictures are attached to show result of not taking Otezla for 14 months when I was clear with no side effects when using for 5 years. Now my fingers are cracked and bleeding and the psoriatic arthritis is so bad I can not use my fingers without constant pain

I am a senior citizen. I have dealt with many different prescription insurance companies in my lifetime. I got on Express Scripts the first of January 2024. Since then I have had more problems with them by far than any other prescription insurance company ever! It takes several calls and escalations to get anything fixed or corrected. They ask for a preauthorization for every new prescription my doctor writes and I don't find out about it until I get to the pharmacy. Then the pre authorizations don't get transmitted but they say the did or sometimes they say one was never processed and it takes several escalations to try to get my medicines which I have never had to go through before my entire life. Several of the problems still haven't been resolved after several tries and I am going without maintenance medications I have been taking for years! If you have any other choice in prescription insurance, for the love of everything Holy, don't use Express Scripts!

They had me to believe they can fulfill my medication for me and gave me to have my doctors to send over the script after all that running around time wasted nanny, saying that they can't fill it due to a clinical review

They have delayed my daughter's seizure medication which now won't arrive for at least another 7 business days. It was ordered 8 days ago and I've spoken with someone twice about the urgency of need. She has been out of it since yesterday. No other pharmacy will bridge it because it is a controlled substance and no one at Express Scripts will help at all. Worst mail order prescription company i have ever dealt with...no compassion, no accountability. Avoid if at all possible! I'd give zero stars if I could.

So far, all I can say is these people are not very competent. They sent me a prescription without even notifying me that it was on its way, and then it's sat there in the mailbox for 2 weeks in the Texas heat. According to the pharmacist, Emma nothing happens when medications are exposed to heat except their shelf life. My doctor has told me multiple times not to leave my meds in the car as the heat can affect them. These people refused to accept their responsibility, no refund, no credit, nothing. Now I am stuck with these meds for 3 months.

The sales team is very nice and really will sell you to try them. When you realize they let you run out or you need help with a script, uh oh! The service is worse than a bank card company! First talk to a computer, second, talk to six different people, third, hope you can understand the language they speak, fourth, get no where, fifth, call your doc and explain why you need to have them re issue scripts to your local pharmacy. Buyer Beware of Express Scripts.

My company switched our insurance to Express Scripts and I have experienced nothing but problems and hurdles. They challenge more than 50% of my doctors prescriptions, frequently deny coverage, and have the worst customer support.

Like all benefits administrators the company makes money from denying you coverage, not from keeping you healthy. But they are more aggressive than most. Their bet is you will give up, so they can make more money. Next time I am offered a job, I will seriously consider declining the offer if they use this awful company.