Express Scripts

I have attempted to "refill" an existing prescription and guess what this year its on the excluded list with ES. They have substituted with a med that does not do the job of the original script. One of their reps staid no problem the second rep said no. End result is I don't get the med that works best. My doc made the case and it was still a no.

They love generic low cost drugs In spite of the circumstances, I wish I had an alternate provider but I don't and they love that. Perhaps others do and I would recommend anyone BUT Express Scripts!

This company solely exists to take your money. They will take your healthcare/insurance money willingly, but then turn around and refuse to fill your prescriptions because of their own internal guidelines. They make it next to impossible to get information about how to proceed with getting their decisions overturned. They will require prior authorization for your medication but won't tell you about it for days after your prescription gets rejected. They're absolutely horrible, and anyone working there should be ashamed of themselves.

Express Script staff do not seem to understand the importance of insulin, every time I have ordered it over the past year it is always a problem but today when I called I got transferred twice to the wrong people and then placed on hold so long I just hung up. I have been dissatisfied since I have been with them, all of 2022 and into 2023 same. I do not recommend Express Script to anyone or any company looking to do business with them. I pray they read this and handle business

They did nothing for me until I filed a complaint with Medicare. Then they started to fill my prescriptions very, very slowly. Formulary is highly misleading, even to the doctors who use it to figure out how to send in prescriptions. It's as though they don't want to use them, even though you are paying a Medicare Part D monthly premium. People you talk to on the phone are clueless. Not worth 1 star.

Customer service is impossible. They sent the wrong prescription which I returned and they admitted to receiving but continued to require payment. Spent three hours on the phone, no help. So I quit using them.

Now I am told through insurance that I can no longer use Walgreens and am being forced to use Express Scripts. They will not fill any prescription until I pay in advance for the wrong prescription and the new one. I am not happy with them or the insurance company. I should have a choice in pharmacies but I don't think enough people choose them due to customer service so it now has to be mandatory.

I also have no assurance they don't send out cheap Chinese drugs that do not have good quality control.

I place an order on 11-29-19. Not receiving the usual confirmations I called customer service. I was told the pharmacist calculated I was not entitled for a refill for 10 more days. That is not his decision The doctor is the one who decides when a prescription should be filled. As of 12-07-19 I still have not received my order and accordingly will not before 12-10-19. I was told by a very rotten disposition service person I would receive my order 3 to 5 working days but he lied He manipulated the delivery to their desire. I have been using this medication for approximately 20 years. Why all of a sudden they want to control?

This in every way. I have never actually purchased from Express Scripts. I never set up an account and yet as the blue I received a collection letter for prescription that I have never used and they could not identify. I have never ordered from Express Scripts. My credit score fell 56 points and they were exactly zero help. I am on my own to Alert state federal agencies and contact credit bureaus. This isn't this is a truly horrible company full of terrible people.

Much tricking the system to talk to a live person, a lady whom sounds tired and annoyed. I ask to have a prescribed cream transferred to mail order a week ago from CVS. After a week, then receive email of a complication filling this cream and receiving prescription. They sent a new prescription to my doctor and not transferred original prescription. Cigna pharmacy now Express Scripts shares network with CVS. I call to ask why doing this and not transfer my prescription. She was circling and not helping. I am put on hold for over 20 min. Phone call etc... was 48 min. Now see canceled online... hoping transferred and mailed. Cigna Pharmacy changed to Express Scripts is always feeling not assured. Some parts of refill on website helpful but also lacks finding original prescriptions and requires calling them.

Been taking the same meds for 15 years now when express scripts does a refill because they're too cheap to use the real med any more they just decide on their own to change to generic. Oh by the way they have the nerve to still charge the full price.

I'm sick - Dr sent a prescription to the local CVS - Express Scripts denied coverage because they require a pre authorization for "certain" medications... The rep has the nerve to say that the Pre authorization could take 7-10 days... The thing is that it happens almost with every prescription... Seems like they make it difficult for the patient to get coverage until the patient forgets he is paying for insurance and pays out of pocket for all the prescriptions. Too bad patients dont have a voice when selecting pharmacy provider.

When Express Scripts informed me they could no longer provide one of my medications a couple of years ago, I took advantage of the opportunity to move ALL of my prescriptions, not just that one, away from them and to a small local pharmacy. Since that time, I have gotten threatening letters from them if I don't return to allowing them to provide my medications, all of which I have ignored. Like other reviewers have posted, shipments are unpredictable, lame excuses are offered (if you can actually speak with anyone) and, according to them, everyone is to blame for the confusion but them. Consider for a moment how much money insurance companies save every year for prescriptions never filled due to their incompetence and it isn't hard to figure out how they stay in business and why so many insurance companies force you deal with them.

Medication sent requires needles. Sent none advised it had to be a separate RX…didn't bother to ask the dr when having her jump through hoops to even get it approved. Separate complaint customer service is always a challenge to understand when they answer.

I have been trying to get a prescription refilled through express scripts, they claim I must have a prior authorization code, but it takes a magical incarnation in order to obtain this code, one that they will not share with my doctor, pharmacy, or myself. It must be top secret. I think this is an underhanded way to escape paying for this person.

I have had nothing but problems with Express Scripts. They constantly are late with filling prescriptions. They lied and said there were no refills when my provider sent over a years worth. When I tried to cancel out our account they said they need to hear from the employer to deactivate. The foreign representatives are very hard to understand as well. I called at 815 at night and they said "good afternoon"

I just today-19 June 2021- received a letter from Express Scripts dated June 3,2021. It uses authoritative sounding language: "In order to potentially save you time and money, some of your medications may need to be filled through a particular type of pharmacy." I am not going to do that, of course, because I have looked deeply into the company and some of the adverse views of people who do use it. But the language chosen by Express Scripts will doubtless cause some to erroneously think they have a legal requirement to follow the content of the letter being sent. This is a pest of a company.

I have been with Express Scripts for 12 years since retiring from the Army. They just continually send the prescriptions too often, thereby building up a pile of excessive drugs. Every 2 months they send 3 months. Then when they run out 9 months later, they call my doctor for more. This gets me in trouble with my doctor.

If you don't want to deal with this, they threaten to cancel you. I have spoken with them many times, but they don't care. It's just money to them.

ES sucks. I didn't order meds but they shipped any way and charged me $240 for 2 meds that only cost me $75@ CVS. I didn't have that kind of money to have them put on my card and all I get is "I'm sorry?!" They won't take it back. They should be shut down.