Express Scripts

I am so sick ofbtryingbto deal with this company. Overcharge evertime. Even had to send me a $500 check for overcharges. I have a tier exception on one medication. My doctor fills put pages of paperwork and submits every year after my physical. Express Scripts never gets it right. I spend hours on the phone and finally get it resolved. I am just going to go without this critical medication rather than listen to their excuses for over billing.

The government needs to sign a contract with another RX service. My doctor has electronically and faxed them the same RX 3 times and they still say they have not received it 2 weeks later. When you need prior authorization or a medical necessity approval they also put the documents in a dark hole and they have to be submitted at least three times. They say they respond to your inquiries within 24-72 hours, there answer is always not helpful you just get someone to listen to you and then agree with you and then they say they cannot find anything or cannot do anything. I am just saying I would switch but with Tricare this is my cheapest choice.

Orders are never correct. Mislabeled drugs (they send you the wrong meds and mislabel them so they can charge you for expensive drugs, give you crap n pocket the overcharge! Who is watching these drug companies?) Customer service is non-existent! Then when you switch to a better insurance and leave ES they continually send you harassing robo calls, emails, and letters via snail mail. Customer service. Has no idea how to deal with ANY issue or how to navigate their own system. Wish i could give a negative rating!

I find that Express Scripts goes to extreme efforts to change charges to higher amounts. I call them and get bounced from one office to another but never get my charges back where they had been or where they should be. If I could give them a ZERO I would do that

We have no choice because the military has chosen to use this POS company. I have to take a medication for the remainder of my life. Despite this, this company chooses to make sure I "need" this medication. I am soooo sick of this problem. Maybe they feel if they make it difficult enough, they can save money by not having to fill the medication and patients will simply "go away". Total BS. The stress they cause patients is not worth the savings the military feels they get by using this POS company!

... to expand on my pevous review this company has an F rating on BBB. They did not mail my medication for more than a month. Blamed me for not calling earlier and my Doctor for submitting the claim incorrectly he had sent it in perfectly. I was forced to use old and expired medication and then they refused to mail mine out until I paid a $10- balance overphone by credit card! I told them I only pay them by check as their are numerous complaints of unauthorized transactions by them. Nope, I had to pay or no medication. F rating you earned it!

I am on a call with Express Scripts... 40+ minutes. Started with co-pay assistance who said my co-pay assistance was confirmed and sent me to scheduling to ship the medication. Scheduling had me sit on hold for 20+ minutes and said they needed to send me to someone else. She said there was no copay assistance information on my account and sent me back to co-pay assistance again. Disjointed, disjointed, disjointed. It has now been 50 minutes and my prescription is still not straightened out. How can one customer having to speak to 5 different people for over 50 minutes save money? This is expensive overhead that is added to the cost of everything else. They desperately need to reorganize so the right and left hand speak to one another. This is not my first horrible experience with them. I have had years of it. I do not understand why our HR department continues to sign with them. DREAD having to deal with them.

I wish I found this before signing up for their service. I have been a customer for 4 months and I'm canceling today. I mailed in a perscription and they got the dosage wrong, they got the refills wrong and used a doctors authorization that was not the doctor who filled the script. And since it was a controlled medication they won't fill it, correct their mistake, or mail back my prescription. What they did with the authorization is illegal and they should be held accountable. Don't use this company. Buyer beware.

Never received med. Called express scripts to see why. They said I had to call shipping company. They are the ones who contracted shipping company but told me I had to call them. So I did and shipping said it was lost, to call back express scripts. So after 6 hrs on phone to them and 3 days they finally said we're not going to replace meds. So I called my insurance -cigna healthspring and they finally made express scripts send me more med. They don't seem very professional.

I have been trying to refill a prescription since May 2nd. Its now May 19th and they still haven't shipped it. They promised to ship it Friday then Tues and then again yesterday May the 18. I have been speaking to them daily for the last 2 weeks, I really wish there was another option. They over promise & under deliver

They don't care about you as a patient and they don't care about you at all. I had someone actually tell me there is nothing they can do to help me. Their COVID 19 tests have been backordered for over a month while you can get them anywhere at cvs Walgreens and stop n shop.'you get a canned response from a social media specialist that due to high demand they backordered. I looked into switching my prescriptions to my local pharmacy because every time I call there is a problem. I try and avoid them as much as I can. Thanks for free COVID kits which you don't have I will pay on my own at cvs and order at Walgreens as I have a chronic liver disease (I know you don't care) and avoid you all together. I wish this company would just go out of business they are the worst.

I requested a rep to cancel a wrong prescription and Express Scripts continued to charge me and ship me 3 months supplies of the wrong prescription. I was also told the correct prescription only had 3 months worth of supplies so I had to call my doctor for a full year prescription. The doctor reported my prescription was in fact a year prescription. I called Express Scripts back and the woman said, "yes your correct prescription is good for a year" despite the previous woman on the phone telling me it was good for only 3 months. Next the rep shocked me again to learn the "wrong" prescription hadn't been cancelled during my morning phone call. If I hadn't called back, Express Scripts were going to charge and ship me the wrong prescription again! I also learned that I would receive no refund for their mistake shipping out the wrong medicine. Next, I asked to speak to the manager and the rep hung up on me.

I have Tricare and they make you use Express Scripts, if you don't you have to pay full price for your meds. Well that's ok until Express Scripts doesn't have your meds, first they don't tell you they can't fill your prescription then they offer no other options to help. I called Tricare and they told me to have it filled at Rite Aid, when asked if they were going to help with payment they said no. Express Scripts is socialized medicine and it fails.