Highly Unethical credit card charges practices! Difficult to contact, and very challenging process of canceling services!
I signed up for a 3 month premium Experteer membership in November 2016 as I wanted to relocate to germany. In January I decided I want to stay where I am, but when I tried log onto my Experteer.de profile, it said it didn't regognize my email anymore. I tried logging in many times, but then realized it might be my membership which expired. On the 27 Feb I got billed 80 Euros for a new membership, and suprize surprise, my login worked on the 28th Feb again! I did not ask for this renewal, nor could I have cancel my subscription as I could not login. The fact that it said my email is not registered at the end of Jan, made me think it is because my membership had run out. When I emailed customer service, and spoke to Sara Bernulli, I was told that they can not refund my money, and that I must read the terms and conditions. Sorry but this is fraud! Do not sign up or use them ever. I had to cancel my credit card as I saw online that people complained that even when they do cancel it, Experteer just keeps on deducting money off their accounts.
DO NOT USE THIS SERVICE!
Waste of time and money. Similar to other's who feel scammed by this company, I too believed that I would get some value from this site advertising Executive Jobs from $100k. I WAS WRONG. I completed the profile to 100% completion, indicated that I was available for contact, and 0 recruiters contacted me, ZERO and few of the job postings were even relevant to my search. Concerned that the problem was me, I checked out the Headhunter tab and in fact, out of 292 "headhunters" on the site, only 1 had any open positions and that recruiter had only 8 openings! So, a career site for Executives with only 8 openings. This is a joke.
After being sorely disappointed with my 3-month subscription, I followed the byzantine cancellation process prior to my renewal date. Unfortunately, they did not receive my cancellation notice and renewed my membership. I immediately contacted them about my desire to cancel and they refuse to refund my money.
Bottom line, Zero Value Service, Zero Value Customer Service= $136 mistake.
The Sunday paper is a better job resource than this!
Dear client,
Thank you for your feedback.
I am sorry if our service did not meet your expectations.
Experteer is a highly-personalized career service for senior-level executives worldwide. Currently we provide over 250.000 job postings for senior-level executives with earnings of at least €60,000 / £45,000 / $100,000 per year and in order to offer you the best possible quality and up-to-dateness of these jobs, we replace approximately 8.000 jobs per day.
I invite all customers to try out our job search.
Regarding your Premium cancellation, please feel free to write to the Customer Service directly with any further questions - at support@experteer.com.
Kind regards,
The Experteer team
Do not add anything compared with free alternatives. Recomended jobs in geramny. Good at taking money thou
Very poor. Waste of time. Charlatans. Get your money out now. Btw they fleece you and make it very difficult to leave. Considering legal recourse.
All they do is collect fees for doing absolutely nothing and I mean nothing. Stay away from them. $ 119.00 every six months, save your money
Dont ever sign up to this website because all the jobs can be accessed on indeed, linkedin etc without a need for a membership fee
Not a great service. Plus automatic renewal, is very unfortunate. Would highly discourage even thinking about this service. Better ones available
Dear Carmen B.,
Thank you for your feedback here on Sitejabber.
On behalf of Experteer I would like to apologize if you had a bad experience with our service.
Maybe your profile was not filled optimally and so you received jobs not perfectly related? Please contact customer service in such cases - they can quickly point out optimisation possibilities.
Experteer is a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:
https://eu.experteer.com/docs/testimonials/review
We do clearly state any prolongation when you sign up and it is easy to cancel a premium membership (in your account or by email to us). You can do this even 1 day before prolongation and we confirm every cancellation in writing within days.
We are happy to check your case again for you, our Customer Service Team is available by email at support@experteer.com.
Please also feel free to write to me directly. Thank you.
Axel Holl
Experteer Customer Service Manager
Munich, Germany
These guys did ABSOLUTELY NOTHING for me. In fact, they did not respond to a single inquiry or question I had posted.
It is nothing other than a scam.
Please don't make the same mistake that I did. It is a SCAM! I recommend doing your research first before using the service.
They basically extort you into paying for additional service. The site suks and they are rude. DO NOT USE
Dishonest and very expensive. Stay away. Terrible company, they steal your money and promise result.
Not only is info they provide easily found on other sites for free, good luck getting them to stop charging you.
Dear Chris,
Thank you for your comment. Please send an email to support@experteer.com and we will look into your request.
Kindest
Your Experteer Social Media Team
Not one single email or lead in a year, I have an executive level resume and nothing at all, please don't waste your money
Useless Job Searching, same copy of other Jobs portals. I Unsubscribed but keep paying the fee. No benefit.
They keep charging me even though I've cancelled TWICE. STAY AWAY FROM THEM!
They also didn't provide much value.
Dear Jo,
Thank you for your rating.
On behalf of Experteer I would like to apologize if you had a bad experience with our service.
I am sorry if you missed the information re. The prolongation of a Premium Membership. We do clearly state this when you sign up. It is easy to cancel a premium membership (in your account or by email to us), you can do this even 1 day before prolongation and we confirm every cancellation in writing within days.
Experteer does provide value. Experteer is a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:
https://us.experteer.com/docs/testimonials/review
In case you have further questions, our Customer Service Team is available by email via support@experteer.com.
Please also feel free to write to me directly.
Axel Holl
Experteer Customer Service Manager
Munich, Germany
Overview
Experteer has a rating of 1 stars from 98 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Experteer most frequently mention credit card, customer service and auto renewal. Experteer ranks 323rd among Job Search sites.
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Martjie,
Thank you for your feedback.
On behalf of Experteer I would like to apologize if you had a bad experience with our service.
Not being able to log in to your account has nothing to do with the agreed prolongation of a premium membership. You can always contact Experteer Customer Service and we make sure you can log in same or next day.
If you do not cancel a Premium Membership, it prolongs. We do clearly state this when you sign up. It is easy to cancel a premium membership (in your account or by email to us), you can do this even 1 day before prolongation and we confirm every cancellation in writing within days.
Experteer is no fraud but a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:
https://us.experteer.com/docs/testimonials/review
In case you have further questions, our Customer Service Team is available by email via support@experteer.com.
Please also feel free to write to me directly.
Axel Holl
Experteer Customer Service Manager
Munich, Germany