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Review of Indeed

Indeed reviews

944 reviews
7501 N. Capital of Texas Hwy, Building B
Austin, TX 78731, USA
Tel: 1-800-610-9705
sitejabber@indeed.com
2018 Customer choice award
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944 Reviews From Our Community

Service
62
Value
56
Shipping
15
Returns
19
Quality
50

All Reviews

lindam983
1 review
0 helpful votes
1/10/19

I first started using Indeed on 1/08/2019. I applied for a few jobs and the next day I had two interviews. I was able to download my Indeed resume, so that I had a hard copy to take with me on interviews. I kept my resume private and only sent it to employers I was interested in. I have seen reviews about Indeed and was not sure if it would work. I can see how it could be confusing for someone that isn't tech savvy but if you have patience and ask for help it is a great site.

Response from Indeed-Support S., Indeed Representative
Hi Linda, thank you for taking the time to share your experience with us! We're so happy to hear you enjoy using Indeed! If you ever need assistance in the future, feel free to contact our team at sitejabber@indeed.com. We wish you the best of luck with your search!
chuckh22
2 reviews
1 helpful vote
1/6/19

Update - I heard from Indeed directly and they acknowledged my concerns / issues and quickly got my job posting up and running. Tho I still believe they should revisit their new account "protocols" they were VERY responsive and effective after the fact (so kudos for good customer care).

Original review - I am a private HR consultancy and my clients are largely smaller organizations. One just asked for my assistance in filling an open role for them. I had heard good things about the Indeed site for job posters and gave it a shot (it is a cost effective service). A but clunky to get my job set up as I wanted it but one call to their call center ironed out the bumps (a positive). I then posted the job and waited the 1- 2 hours before the post is approved (by Indeed) which it was. Then the fun started. Remember, I am paying Indeed to post my opportunity on their site (i.e., I am a paying customer). I went into my account about 2 hours after seeing the job was approved only to find out that my account was disabled and I had to fill out a form to have it enabled (remember, I am the PAYING customer). So I called customer service and they informed me this is their normal process for new accounts. Are you kidding me??? So I filled out the form and submitted it and then got an email from Indeed asking that I submit documents verifying that I have a real business (BTW, when I set up my account I included all of the information they wanted for my business). I am now in a 1 3 BUSINESS day hold as Indeed reviews my information. Reminder - I am the PAYING customer. I have now wasted my time to fix their decision to enable my account, I'm going to lose 3 - 5 calendar days before my job is posted (candidates don't just look at job sites Monday thru Friday from 9-5). And I used the Indeed site to post this job on LinkedIn, Facebook and Twitter and those links don't work because Indeed disabled my account...so I've had to manually delete all of them. I can't believe this is how Indeed manages their business and how they treat their PAYING customers. Here's a suggestion, ask the questions you need to know about a business as part of the account set up process...NOT after jobs are posted and being networked. I've committed to Indeed (and their costs) for my client so I can't turn back. But I find it hard to believe Indeed management feel this is what a good customer experience looks like. AWFUL...AWFUL...AWFUL.

Response from Indeed-Support S., Indeed Representative
Hi Chuck, we have responded to your review by private message. Please follow up with our team there so we can further assist.
rona145
2 reviews
1 helpful vote
12/17/18

Indeed is one of the best sources to find available jobs. I have found many jobs through them and know other people who have found jobs.

Response from Indeed-Support S., Indeed Representative
Hi Ron, thank you for taking the time to share your experience with us! We love hearing success stories that happen on Indeed!
laurad375
1 review
0 helpful votes
12/8/18

Yesterday I was contacted by a potential employer with an offer that sounded way too good to be true. I looked at their website and it had red flags (spelling errors, a map that didn't match the address listed, etc.) After doing some homework, I found another similar company that has been dissolved but the website is identical other than the company name. There is no way to reach Indeed to let them know that fraudulent employers are contacting job seekers. Someone will get scammed. I think it will be a case of them asking for your bank account info to "pay" you and then cleaning you out. Sorry that I can't prevent this from happening to someone who is naive but reporting this is impossible. I also don't like the fact that this "employer" may know my address as it's listed on my resume. Obviously, Indeed allows access to people who have not been vetted. I will be closing my account immediately.

Response from Indeed-Support S., Indeed Representative
Hi Laura, we have responded to your review by private message. Please follow up with our team there so we can further assist.
abelr14
1 review
4 helpful votes
11/25/18

I posted for a phone app developer with indeed. I received names but never a way to contact them. I did receive a charge on my visa. Indeed SUCKS!!!! Nothing but a scam

Response from Indeed-Support S., Indeed Representative
Hi Abel, we are sorry to hear about your poor experience with Indeed. We have sent you a private message to further assist.
robertp741
1 review
3 helpful votes
11/19/18

I am an employer. I posted 3 jobs on Indeed. In the beginning they charged my account a reasonable amount of only perhaps $100 a month. Now they charge my Visa card over $500 every 7 to 12 days! When I call them, they promise they will get back to me, but they won't. It's impossible (!) to cancel my Indeed account. They make it impossible to cancel job postings AND they keep charging my Visa card even after all job postings have been "paused." They are (clearly) a fraudulent business operation where they have no explanation of why and how they come up with the amount they charge their customers, they just pick a number and they tell you that the amount of clicks generate the exact number. When I tell them that my Visa card has been charged almost exactly $501.93 FIVE TIMES on a row, they cannot prove that the exact amount of clicks have taken place time after time. When I tell them their transparency for their fraudulent steps they operate their business, I am told that the issue will be escalated... yet it will never be dealt with. Once they have your money, they just run with it AND they keep charging your card. Now I am planning to launch a Class Action law suit against Indeed. I am sensing there will be thousands of business owners who will be joining the Class Action against Indeed.

Response from Indeed-Support S., Indeed Representative
Hi Robert, we have responded to your review by private message. Please follow up with our team there so we can further assist.
jenniferr429
154 reviews
52 helpful votes
11/16/18

It's an okay site. It can be confusing at times because it seems so much is going on with this site. They may send you to another site to apply for a job. One time, the site sent me to CareerBuilder. I was shocked.

Response from Indeed-Support S., Indeed Representative
Hi Jennifer, thank you for sharing your experience with us. To explain, Indeed is a search engine for jobs and as such we bring together jobs that are advertised on Job Boards, Staffing Firm's sites and Direct Employer's career pages to give candidates the ability to do their job search in one location. We also have thousands of recruiters post their roles directly to Indeed. In some cases, you may be directed to an employer website or another job board to complete your application. We hope this helps clarify any confusion. If you have any additional questions or concerns, please don't hesitate to contact our team directly at sitejabber@indeed.com. Good luck with your search!
daniels688
1 review
3 helpful votes
10/24/18

I own a recruiting firm that has been in business for over 14 years. I recently decided that we needed to hire recruiters to help us deal with a large backlog of open roles we have with our clients. I tried to set up an account and was informed that Indeed had blocked our firm from ever doing business with them! They refuse to provide us with any explanation and said there is no avenue for review! The representatives I spoke with were dismissive and rude and frankly I have never been so disgusted.

Response from Indeed-Support S., Indeed Representative
Hi Daniel, we've responded to your review by private message.
shanem127
1 review
3 helpful votes
10/19/18

I'm a recruiter that was looking to hire multiple people for my company. Had my account disabled for no reason even though I'm still being charged for the account. Zero customer support whatsoever, no phone number, just a pathetic contact form that "might" be responded to if they resolve the issue. Unbelievable. Would never recommend this company at all. Use the other job boards out there.

thomasf235
1 review
3 helpful votes
10/17/18

Indeed will become a sounding board for all your disgruntled former employees to perpetuate negative reviews of your organization costing you potential applicants, then expect you to pay for that service!

Response from Indeed-Support S., Indeed Representative
Hi Thomas, we've responded to your review by private message. Feel free follow up with our team there.
harryh43
94 reviews
87 helpful votes
10/8/18

I've used Indeed to search for jobs. They have a great many openings posted, but I personally found a lot of them in my field to be people trying to mislead you into thinking that it's a bigger/better job than it actually is - I know that from being very connected to players in the industry here. I suppose that eventually you could find a job here, but it seems that the really good jobs are not advertised. I sure haven't seen them. Maybe good for temp or seasonal jobs, but they don't seem to be openings that I can't find when I search other common job sites.

heidib93
1 review
5 helpful votes
9/12/18

Working with Indeed has been a hellish experience. I work for a non-profit with limited funds, facing a massive hiring crisis. It is getting to the point where we may not be able to support our clients because we don't have the staff to do so. As such, we are scraping together what we have to pay Indeed $3,000+/month to try to hire. In return, our applicant flow has been spotty at best, our ads keep getting dropped for no reason, and their "client support" team is THE WORST. I am not convinced that any of them actually understand how Indeed works or why things happen the way they do. They all tell me conflicting information. For months I was requesting them to do what we're paying them for - help me with my ads. Instead, every time I got on the phone with them they would just try to sell me a new product. Finally I requested a new support team (you would think that for $3,000/month I'd be able to have a say in who I work with), but they told me this was not possible. Instead, they just expanded our team to include their supervisors. Now I just get 4 people not returning my calls and telling me conflicting information instead of 2. I can't find any number to call to raise my request above them.

This has been the most frustrating experience. They don't listen to our needs or try to help us hire at all. The worst part is, they know we really can't do anything about it. Indeed dominates the market for job seekers. We're so desperate for staff that we can't afford not to throw money at them. They can get away with taking companies' money and not giving anything in return. It's deplorable. If you have the option of avoiding them, do so at all costs.

Response from Indeed-Support S., Indeed Representative
Hi Heidi, we've responded to your review by private message. Please follow up with our team there so we can further assist.
jenniferb667
1 review
3 helpful votes
9/12/18

Our national company is always actively looking for local contractors. Indeed seemed like a great solution because it is extremely expensive to post 10+ ads per month in different markets. In the beginning, we received quality candidates and hired many people through Indeed. After a while, we received fewer and fewer applicants, and we started to get constant marketing calls from Indeed, trying to push us into a paid service. The last call we received was extremely rude, but we politely stated again that we were happy with our current level of service. Suddenly, our last three ads have zero views. In the beginning, our ads were getting several hundred views each. We are a legitimate company with clear job posts, explaining the kind of job and the expectations. We did nothing wrong, and will certainly not pay for service now.

Response from Indeed-Support S., Indeed Representative
Hi Jennifer, we've responded to your review by private message. Please follow up with our team there so we can further assist.
marieb54
2 reviews
7 helpful votes
9/9/18

. Employers were contacting me asking if I were interested in working for them! That's right folks, they came too me. Just posted the resume Indeed helped me create. ..for free. Talk about service. They get you out there. Sure beats looking on Craigslist. Never know what kind of smuck you would encounter. I feel a safer place. The employers and jobs offered on post all seem legit to me, no matter, what kind of job you seek. I've seen any where from the F.B.I to cleaning rooms, mechanics, doctors and dj's. Thumbs up.

Response from Indeed-Support S., Indeed Representative
Thank you so much for taking the time to leave us some feedback, Marie! We're so glad you've been finding success on our site! If you ever need additional assistance, feel free to reach out to us at sitejabber@indeed.com.
ars4
3 reviews
9 helpful votes
9/6/18

Another inconsiderate site that draws people into wasting time creating accounts/posts, then deletes the post AND the account with 0 warning and no specific reasons. They allowed 1 appeal, which denied me. My asking what the problem/solution was resulted in vague "no further info will be given" type of lines that seem to be mostly automated.

UPDATE:They emailed here about their policy & after i gave into their picky document demands, they still deny my posts AND gimme the same vague/robotic lines. They probably only acted helpful by emailing here cause my bad review here is being seen by many. In my regular email, 1 of their useless replies said to call, & they were closed.

Trustpilot users say Indeed bans all non-paying users so they call in and are pitched a paying version. So indeed can indeed enjoy the bad reviews, & karma, they earn from this. This kinda stuff helped greatly hurt sites like ebay.

Response from Indeed-Support S., Indeed Representative
Hi there, we've responded to your review by private message. Please follow up with our team there so we can further assist.
tangh1
1 review
4 helpful votes
8/31/18

I do not understand why my account is always banned, I did not do any illegal things, they did not even give me reason, I launched a complaint is rocky sea, why is this situation, do you discriminate against me in China, answer me

Response from Indeed-Support S., Indeed Representative
Hi Tang, we've responded to your review by private message. Please follow up with our team there so we can further assist.
caitlyns13
29 reviews
26 helpful votes
8/30/18

I love, love, love this website.
Easy to navigate, easy to filter, easy to apply.
I have found a job off of this website with the last 3-4 jobs I have had.
I would definitely recommend using this site to anyone.

Response from Indeed-Support S., Indeed Representative
Thank you so much for taking the time to leave us some feedback, Caitlyn! We're so glad you found success on our site! If you ever need additional assistance, feel free to reach out to us at sitejabber@indeed.com.
mirandad19
1 review
6 helpful votes
8/18/18

Where do I even begin? Indeed is notorious for allowing scammers to post fake job postings and not to mention the whole bait & switch used to manipulate job seekers. I ran into at least 7 scammers in the last 5 months and there were multiple positions that appeared to be open, when in reality they were not. Also, I can't tell you how many times salaries were either hidden from me or completely misleading. Very disapointing experience and not helpful at all.

Response from Indeed-Support S., Indeed Representative
Hi Miranda, we've responded to your review by private message. Please follow up with our team there so we can further assist.
js460
39 reviews
34 helpful votes
8/9/18

I'm happy that it has changed to make it easier to look for remote jobs. It used to be that the word remote would match with jobs that say things like "no remote" which is the opposite of what some people are looking for. I like the application process as well.

Response from Indeed-Support S., Indeed Representative
Thank you very much for your feedback! We're so happy to hear that you've found the improvements helpful.
joed330
1 review
3 helpful votes
8/1/18

I wrote a very professional review for my company. Free of any profanity, I simply wrote a positive review for the company I work for. They are ruining the reputation of the company I work for by only posting negative reviews about disgruntled sales staff. I wrote the review five days ago, they never published it, never gave me a reason as to why they didn't publish it. There should be a class action lawsuit against Indeed for completely destroying the reputation of companies by only posting negative feedback to a company. That is my experience with Indeed.com

Response from Indeed-Support S., Indeed Representative
Hi Joe, reviews on Company Pages can take several days before being published for moderation purposes. If your review does not meet our guidelines it may not be published. If your review does not appear after several days, we advise you to look at our guidelines and revise your review and repost it: https://www.indeed.com/cmp/_r/content-guidelines.
dianee73
1 review
0 helpful votes
7/25/18

I'm so grateful for Indeed! Made my job search less stressful. Created my resume & easily applied for employment. Indeed provided terrific leads based on matches to my resume. I interviewed several times and I'm now employed by a company Indeed listed for me! Couldn't be more grateful for thembeasing the actual "footwork" job hunting. I would've given 5 stars but email job alerts were not always in areas a reasonable distance to where I could work. THAT was the ONLY con in using Indeed to find employment. All of the companies were legitimate & most replied to my resume rather quickly. Even the ones which weren't interested in hiring me sent courtesy emails to let me know! Thanks so much Indeed! Landed a wonderful position with a fabulous company! I would definitely use again if I needed to.

Response from Indeed-Support S., Indeed Representative
Thank you so much for taking the time to leave us some feedback, Diane! We're so glad you found success on our site! If you ever need additional assistance, feel free to reach out to us at sitejabber@indeed.com.
maryd514
1 review
4 helpful votes
7/23/18

What a JOKE. We used Indeed in the past and had 'iffy' results. Most of the 'applicants' whose resumes we received said, "I didn't apply with you," when we phone them. I assumed that the site had just slapped some random resumes to us to make it LOOK like they got results. BUT, because we did hire one employee, we achieved our goal - one we'd weeded through the bogus applicants. Well, just this week, I took a chance and attempted to post 3 more jobs to Indeed, giving them the benefit of the doubt - even after reading all their negative reviews. (I figured that perhaps they'd been going through some growing pains and I thought I'd give them another chance.) MISTAKE! This unprofessional, unsophisticated, backwards site REJECTED my postings and asked me to 'prove my company's identity by sending them business licenses and utility bills!' SERIOUSLY??? Are the so stupid that they can't figure out how to look-up this information THEMSELVES and not bother their paying customers?! Sure, if they needed to validate identity, I get it; but to inconvenience a paying customer with such trivial BS is pure insanity! If I had an employee who REPELLED my paying customers, that employee would be GONE! If I had employees who couldn't figure out how to problem solve, they'd be OUT! If I had employees who made it difficult for legitimate, 30-year companies and industry leaders, to post a simple ad, I'd have NO USE for such people! I've moved on and have posted my open positions with other reputable sites - and I'm already receiving excellent candidates. But I will NEVER bother with INDEED again - EVER - and I'll make it my business to share with everyone that this company is, INDEED, a JOKE! Move on, friends, INDEED can't help you! They'll waste your time with their exercise in futility! They're ineffective and I can't WAIT to celebrate the day when they've been forced to shut their doors for GOOD - because they don't DESERVE to be in business.

Response from Indeed-Support S., Indeed Representative
Hello Mary, we have responded to your review directly via private message. Thank you
bryonm16
1 review
4 helpful votes
7/20/18
• Updated review

After Indeed misspelled my name in their condescending response to my first review, I'm standing by my original statements:

"I started getting suspicious of Indeed after having sent more than 30 responses to job postings and never getting so much as an acknowledgment from the employer - something that NEVER happens due to the fact that I have more than 30 years' experience in a very specific field that not a lot of people can handle. After seeing this and a few other sites that all say pretty much the same thing [Indeed isn't worth the effort], I'm DONE. I just thank God that I'm not in desperate need of a job."

Response from Indeed-Support S., Indeed Representative
Hi Bry, we apologize for the confusion. Our team responded with the name that was associated with your Indeed Resume and the name that was posted with your original review. Our team also responded to your first review by private message and we offered to provide you with tips that may help you with your search. We're still happy to provide these suggestions. If you're interested, please respond directly to our private message. Thank you.
“DONE WITH INDEED.”
7/16/18
• Previous review

I started getting suspicious of Indeed after having sent more than 30 responses to job postings and never getting so much as an acknowledgment from the employer - something that NEVER happens due to the fact that I have more than 30 years' experience in a very specific field that not a lot of people can handle. After seeing this and a few other sites that all say pretty much the same thing [Indeed isn't worth the effort], I'm DONE. I just thank God that I'm not in desperate need of a job.

Response from Indeed-Support S., Indeed Representative
Hi Byron, we have responded to your review by private message. Please follow up there so we can further assist.
madhavis
1 review
3 helpful votes
7/16/18
• Updated review

Even this morning tried to reach out on Indeed nos. No response. Even to my mails sent from Friday no revert.

Trust on whole organization is gone. Cannot get worse than this

Response from Indeed-Support S., Indeed Representative
Hello Madhavi, we have responded to your review directly via private message. Thank you
“Disgusting and atrocious”
7/16/18
• Previous review

Indeed team,

Feeling disgusted to write such kind of mail within 15 min of registration.

As usual typical plan of misleading people that interviews are guaranteed and umpteen no of calls till registration.

After registering and payment is cleared call from one lady by name Natasha providing ref nos , interview timings and lastly revealing that additional payment of 9k to be made for document verification. Why was this not informed before registration?

I had several times asked Swetha to re confirm about payment and interview who never mentioned about any additional cost

When I denied to Natasha that no additional amount would be paid and is sheer nonsense of misleading people she abruptly disconnects . Why was this attitude not shown before registration?

I had tried out couple of times to reach out on indeed nos from where I recd calls but as expected no response and later get a message that no is switched off

I do not want any more interview schedules and PL refund the charges.

Awaiting response on refund

raneea
84 reviews
105 helpful votes
7/13/18

This place is nothing special but it did get me a few jobs over the years. You do have to be careful as several of them are fake postings and do your research to be sure it's valid. I did find this website helped. It was more pleasant than visiting dozens for a simple job.

I found with much research and trial and error that it's easier to post a good resume then wait for calls to come in from recruiters. You'll get a job within about a month that way. If you don't care about pay and where. I spent hundreds of hours applying for hundreds of jobs only to find out I got back maybe two replies in a four month time frame.

Response from Indeed-Support S., Indeed Representative
Hi Ranee, we appreciate you taking the time to share your experience with us. We have responded to your review by private message. Please follow up there if you have any additional questions or concerns.
446 ratings were submitted through the Sitejabber Browser Extension

Customer Questions & Answers

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Hello Anita, positions posted for free stay on Indeed for a total of 120 days. Sponsored positions can stay on the site until an employer has filled the job and closed it on Indeed.

By Indeed-Support S., Indeed.co.uk Representative
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Hi Sarah, we're sorry you haven't heard back from employers when submitting your resume on Indeed. We'd be happy to assist you here in reviewing your resume and offering suggestions for applying to jobs on the site. Please email us at sitejabber@indeed.com with a link to your Indeed Resume or document so that we can review. Thank you.

By Indeed-Support S., Indeed.co.uk Representative
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By NO MEANS should you pursue this so-called job offer further and in fact, you should report them to the Better Business Bureau.

By Dorothy L.
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Hello Gerard, sorry for the negative experience. Indeed recently augmented existing search quality programs with new, ongoing strategies to make sure all jobs on Indeed meet standards for quality. This effort included a large scale review of job listings. Jobs that violated our guidelines and companies that did not meet our quality standards were disabled. We apologize that this was a frustrating process for you and will provide this feedback to our Search Quality team for future improvements.

By Indeed-Support S., Indeed.co.uk Representative
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Hi Dana, we'd like to investigate this further. Can you please email us with your Indeed account email address as well as forward any information sent to you by these two individuals to sitejabber@indeed.com? Thank you.

By Indeed-Support S., Indeed.co.uk Representative
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Have you checked out www.BrightCandidate.com? The site is about to launch. They actually listen to employees concerns, needs and wants and try to make the hiring process smooth, and even give back a huge percentage of the hiring bonus to the employee. Win win for both. It's started by two software engineers that were not happy with the current recruiting process. It's worth checking out.

By April N.
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Hi Om, please refer to the private message we have sent to you for further assistance.

By Indeed-Support S., Indeed.co.uk Representative
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Hi Robyn, apologies for the poor communication here. Please send us on your Indeed account email address via email to sitejabber@indeed.com so we can check this out for you. Thank you!

By Indeed-Support S., Indeed.co.uk Representative
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Hello Cindy, we would be happy to provide you with more information. Please contact us at sitejabber@indeed.com and provide your company information so that we can assist. Thank you.

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Hi Jigyasa, we would be happy to look into this for you. Please email us directly at sitejabber@indeed.com with your Indeed account email address so we can assist.

By Indeed-Support S., Indeed.co.uk Representative
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