Martjie L.

I signed up for a premium Xing account 3 months ago to assist me with making connections. As I did not find it very helpful, I was not planning on renewing my membership. Little did I know Xing does not have the courtesy to send their customers a subscription reminder, and I was billed for a new 3 month term, and a higher rate. Thinking that it was a mistake, I wrote to their customer service, only to receive a replay stating that no where in their terms and condition do they state they will send customers reminders. I was pretty shocked at the tone of the email and am so used to most of my subscriptions sending out reminders for renewal. To make matter worse, I could not log into my account for the past month. I emailed Xing twice (I mentioned it to them when I contested my card being charged again). When they did not respond to my request to help me log back into my account, I had to write to their FaceBook customer care, who went to go follow up. I finally recieved a (very rude) email today, explaining what I should do. In the email they said "it is not our fault you forgot your password." This is false as I did not forget my password. It was saved as an automatic login. That is not why I could not get into my account. Further more they claimed they had send me an email before to assist me. I never received an email from them pertaining to this before today.

This is the worse customer service I have ever experienced. I can't believe a company is allowed to profit from people who are too busy to remember to cancel a subscription 3 weeks before their initial subscription is up. This should not be legal, not without a reminder at least.

I signed up for a 3 month premium Experteer membership in November 2016 as I wanted to relocate to germany. In January I decided I want to stay where I am, but when I tried log onto my Experteer.de profile, it said it didn't regognize my email anymore. I tried logging in many times, but then realized it might be my membership which expired. On the 27 Feb I got billed 80 Euros for a new membership, and suprize surprise, my login worked on the 28th Feb again! I did not ask for this renewal, nor could I have cancel my subscription as I could not login. The fact that it said my email is not registered at the end of Jan, made me think it is because my membership had run out. When I emailed customer service, and spoke to Sara Bernulli, I was told that they can not refund my money, and that I must read the terms and conditions. Sorry but this is fraud! Do not sign up or use them ever. I had to cancel my credit card as I saw online that people complained that even when they do cancel it, Experteer just keeps on deducting money off their accounts.