Expedia

Crap! Needs iMPROVEMENT

Tried investing in crypto?
Give a try to wellinvested.org. They are legit and genuine site with an incredible policy for payments. I'm getting much profit here

FACE IT, THEY GET A KICK BACK FOR EVERY SERVICE THAT GOES THRU THEM. SO OF COURSE THEY WANT YOU TO BOOK WITH THEM, EVEN IF THEY HAVE TO BUMP A HOTEL'S STAR RATING FROM 2 TO 4. HAVE USED THEM TWICE, ENDED UP NOT STAYING INBOOKED HOTEL EITHER TIME. BOTH WERE SUPPOSEDLY 4 STAR UNITS, BOTH HAD NO SECURITY SFTER 10PM, AND NO WAY TO CONTACT THEM. BOTH HAD PEOPLE OPENING SELLING DRUGS AND PROSTITUTION IN THE LOBBY, RIGHT UNDER THE MANAGER'S NOSE. THE ROOMS WERE FILTHY ANDNONE OF THE EXPECTED AMENITIES WERE THERE, EVEN THOSE THEY CHARGED EXTRA FOR. JUST USE THE YELLOW PAGES AND ASK QUESTIONS, YOU CAN'T DEPEND ON THE OPINION OF SOMEONE WHO S GETTING PAID BY THE ENTITY YOUR INQUIRING ABOUT.

On 6/30/2018, at 7:20pm Eastern time, I made a reservation for a room, check in 7/13/2018. Expedia Itinerary # **************. A few minutes later, I received an email confirmation with the check in date as 7/1/2018. I still had the Expedia reservation open in my browser. I canceled the reservation and received a reservation canceled message on screen. Thought that had taken care of it.

On 7/12/2018, my credit card statement arrived. It showed a charge for the room on 7/2/2018.

I called Expedia, and explained what happened. The CSR's (located who knows where) first question was "did you receive a cancellation confirmation email". I said that I did not. He said without the confirmation email they couldn't process the refund. I again explained how I'd received confirmation on their website. Again with the no cancel confirmation email, no refund.

I told him if they did not give me a refund, I'd spend the rest of the day reporting this incident on every Expedia review website I could find. He said let me talk to my supervisor, and left me on hold for 43 minutes. Obviously hoping I'd hang up.

He came back on and just kept repeating no email, no refund. Again threatened the negative review - same no email no refund crap. Hung up, and begun writing this review.

I made a reservation for an SUV class vehicle that I would pick up at the Enterprise rent-a-car company in Santa Maria, CA. However, when I got to the Enterprise counter, they told me there were no cars available. I pleaded for a car for a while, but to no avail. Since I had booked through Expedia, I called them up and of course they were of no use in finding me a car. They did say they would refund me any difference between the cost of another rental in the same class and whatever Lyft or Uber charges I accrued getting to Santa Barbara, and what they had quoted me for my rental car. Fortunately, the Budget rental shop people next door were very nice and found me a car at the Santa Barbara Airport 60 miles south. In the end it cost me (including the Lyft ride to Santa Barbara) $140 dollars more than the car I had reserved through Expedia. However, when I filed a claim with Expedia to get a refund for the difference, they told me since I had not paid Expedia in advance (not sure what happened here; I gave them my credit card number when I made the reservation), they would not refund the difference. Therefore, this bad review. Advise readers to (1) don't book through Expedia; (2) avoid reserving a rental car in a small town, but instead make reservation at large airports if possible, where cars come in more frequently. I intend to reserve a car directly through the rental company in the future, at airports, if possible.

I found a 4 star hotel at an exceptional rate. So I booked it (before becoming an actual member of expedia). However when I got to the hotel they required a $100 deposit. I just didnt have it so I asked for a refund. So the hotel had a $25 refund fee! Which was half of the amount of the room. The hotels ad on Expedia did not have these site policies listed. The customer rep. With Expedia did everything within her power to get me a full refund from the hotel but the hotel wasn't budging claiming that that it was Expedias responsibility to make sure that these policies are advertised since the hotel bought the advertising spot. By the time it was over with the customer rep. Gave me a $25 voucher toward my next hotel and I was out a total of 13.00 and I had to call a friend to drive a little over 400 miles to pick me up. My lesson is this: be sure to read EVERYTHING when booking ANYTHING on these websites... it could have possibly been my over site but Expedia did take half the responsibility.

We booked our trip to Mexico this year after having issues last year. Our flight was cancelled last minute as we were on our way to airport. We had sent an additional $400 to keep from having a 10 hour layover for a flight that should have only taken 4 hours total at most. They were not willing to refund money or help us find a similar flight. This year we booked again, trying to give this company a second chance. We booked a van that took us to our hotel from airport and was supposed to pick us up from hotel and take us back to the airport. It took us almost 3 hours to get to our hotel because we kept picking up additional people. We were the last to arrive at our hotel. They told us to call the following day to schedule pickup for the day we needed to be picked up.( 5 days later) my husband and I called several times a day and left messages with no return calls. I emailed Expedia 2-3 days before we left. It has been 4 days since we have been back home and I have just received an email from Expedia. We had to pay additional $75 to have a taxi take us to the airport. I will attach emaili received from Expedia.

I bought tickets for two passengers with Expedia, and following a mistake of mine (wrong departure date for one of the passengers) had to call their services to change the date (same day of the purchase). Their agent changed the date of flight but put it in the name of the person who had the proper flight date from the beginning, so in the end I had two tickets for one person, and none for the second one.
When calling back Expedia to correct this, I had to buy a new flight, and they would reimburse the first one and the price difference between the first and second one. Long story short, been calling every week for one month, they accumulated mistakes, until I had to yell this morning of despair in the quality of their service. Once I got really angry I was finally put on line with a manager (had to stay on line 50 mn saying I wouldn't hang up until I can talk with a manager, customer service techniques that come from 30 years ago) who was able to put the reimbursment through in 5 mn. I wasted at least 6 hours on the phone with their services, and had to get angry to finally obtain the service they were supposed to provide me.
Never again will I use their services, and don't advise anyone to do so neither.

I got an email from Expedia saying that my hotel canceled my reservation due to COVID 19 and that I would get a refund within 30 days. I received a follow up email 5 weeks later asking me if I wanted to cancel or keep my reservation. I called in and the person said I took the voucher option, which I did not. This is all irrelevant as I was emailed saying I would get 100% refund to my credit card 5 weeks prior. Said she couldn't help, but would have billing department call me back within 24-48 hours.

4 days later (96 hours) I called back and spent 2 hours on the phone. The people kept telling me that I took the voucher option, which I did not and I was already promised a full cash refund 5 weeks earlier. I spoke to 3 different people and they are refusing to give me my refund. The last lady was extremely rude and said that "I was suppose to get a follow up email saying the full cash refund email was incorrect." I did not receive this and she couldn't find it coming to me in her system. She then blaming me for taking the voucher, which I never accepted. Extremely rude and not honoring what they emailed me 5 weeks ago and was suppose to have already been paid on. Very rude and deceptive tactics to not give me my money back. Now I am stuck with a voucher for a single hotel that I can't use anywhere else instead of my $760 back. Reporting to Better Business Bureau.

I attempted to book two flights through expedia. My account was debited for the transaction but there were no tickets or itinerary. I was told to book the flights again. I called the customer service line and was put on hold for one hour and fifteen minutes. After one hour the call was sent to a recording that said the office was closed. These people are shady. I called back and spoke to Nadia and Richard, still no tickets -still no refund! After another hour Bobbi the supervisor comes to the phone. She rudely tells me to contact the different airlines for an nonexisting itenerary or refund and says that she cannot see the transaction that was made on expedia. They deducted funds from me for no actual flight and told me to schedule another flight while my funds are floating around in their account or sombodies account but not mine. I think the worst part of the experience was paying them to give me nothing and the horrible attitude from Bobbi as if this is business as usual. Never again expedia. Never again. And when the class action suit is started, and it will be one since expedia has negligent staff and supervisors and all out robbery- I will be a part of it-the class action suit!

Booked a car rental through Expedia and was charged extra for items that said that they were included

I usually book all my own travel, but, I was traveling to a foreign country with two internal flights, and decided to use Expedia to help. The two internal flights were changed by more then 4 hours each, making it impossible to be on time for my flight home. Expedia contacted me about the change. I spent at least an hour on hold/speaking to a rep about the issue. He was able to rebook the internal flights and told me the original flights would be refunded. Then, I find the rebooked flights were cancelled due to my "credit card not going through", I called and again spent an incredible amount of time on hold and then spoke to a totally incompetent rep who finally got me to a supervisor. The supervisor took THREE of my credit cards trying to hold the flight and told me all three wouldn't go through (this is absurd), we finally cancelled the rebooked flight and she said: " I guarantee you will be refunded".
It is now almost two weeks after, no refund, when I call and get the first level of rep, they have no idea what I am talking about and now I am on hold once again for the next level of assistance.
I would absolutely not recommend using Expedia's travel services! Just FYI, I called another service and was easily able to book the internal flights and voila! My credit card when through.

We booked flight tickets on Expedia, and we were rejected boarding because the flight was overbooked, the airline refused to compensate us and told us we had to rebook a flight that departs from another city (they won't even cover the transportation). We were asked to talk to Expedia for rebooking. Expedia representative first said "that is horrible" and transferred us. The other representative then quickly sided with the airline after they talked to them, and even made us pay for the price difference between the two flights.

As for what actually happened between the airline and us, you can read below if you are interested.

One of my friend got the boarding pass first, but then the airline told us that the plane is full so we cannot board. The airline admitted first that the plane was overbooked and we got kicked out because we bought the cheap tickets. But then, they quickly changed their reasoning to "you guys are late", even though the one of us "late" passengers got the boarding pass just a second ago.

I bought a refundable airline ticket through Expedia. It was a ticket for travel within Brazil on GOL airlines from Sao Paulo to Maceio. Due to COVID I had to cancel. I had a $464 credit with GOL. I called back less than a year later to rebook and looked at the prices on the Expedia Website. No matter what price flight I picked, it was costing me $464 more than the price of the ticket. I looked at expensive tickets, cheap tickets, and all sort of prices just to make sure. Every ticket I inquired about they quoted me $464 more than the listed price on their own website. Bottom line, they were not going to give me a refund. They scammed me. I called several times. I am sure they do this to others. I know of at least one person that has confirmed this happened to them. I eventually bought my ticket through a travel agent in Brazil. He checked and the credit was with GOL airlines, but only Expedia could access it. Expedia should not be able to advertise that it is refundable and then deny me the credit that my account said I still had with that airline.

If you have any problem, the maximum you can expect is some irrelevant template answer in email. They don't value their partners at all.

Booked flights and noticed about 12 hours later that the exact flight was cheaper, also on expedia. I called expedia and was told to make a claim. There is a claim form wherein you have to send a screen shot, which I did, but wasn't sure if the right one was submitted. I called back to ask if the info I provided was satisfactory and they told me they couldn't know, but it should be fine, and I should just wait until they review it. I expressed concern that it wouldn't be reviewed in time for me to get the right info submitted (if it wasn't accurate) within the 24 hour limit.

They did not live up to the bargain to get back to me within 72 hours about the claim. When I finally got a reply, the claim was rejected, because I had not included the name of the airline. I had 3 screen shots, one of them showing the airline, but only one screen shot got onto the claim form.

I've have other problems with expedia but this was the most aggravating and blatantly dishonest. I will not use them again. People need to know their scams.