Maura S.

I found a 4 star hotel at an exceptional rate. So I booked it (before becoming an actual member of expedia). However when I got to the hotel they required a $100 deposit. I just didnt have it so I asked for a refund. So the hotel had a $25 refund fee! Which was half of the amount of the room. The hotels ad on Expedia did not have these site policies listed. The customer rep. With Expedia did everything within her power to get me a full refund from the hotel but the hotel wasn't budging claiming that that it was Expedias responsibility to make sure that these policies are advertised since the hotel bought the advertising spot. By the time it was over with the customer rep. Gave me a $25 voucher toward my next hotel and I was out a total of 13.00 and I had to call a friend to drive a little over 400 miles to pick me up. My lesson is this: be sure to read EVERYTHING when booking ANYTHING on these websites... it could have possibly been my over site but Expedia did take half the responsibility.