Purchased quite a number of items in store (spent over $800usd) while visiting the States and the experience was great and loved all the items.

However, when I tried to order online back home and had to seek help from their online customer service their attitude is absolutely appalling! Everlane, how you choose your online customer service staff can really ruin your brand reputation.

I will not shop at Everlane EVER again and will spend my money elsewhere.

They advertise on Facebook that they have the most comfortable shoe - normally would not spend 150.00 but they called them "day shoes, that you can walk all day in them". Well, they ran small, so i returned the first pair (and I had to pay for shipping to return them) 8$ I still wanted to believe them so I order a larger size, they arrived - they are NOT comfortable at all, and the elastic cuts into my heal! So now I have to pay a process fee of $6.00 and another 8$ to return this larger size! So I have paid $22. For a pair of shoes I didn't like - I will never shop here again.

Actual shoe colour to what is on their website is inaccurate. Poor returns process for international customers -- basically none, you return at your own cost. When you contact them to give them feedback, they are prompt to reply but offer nothing. Clearly they are not interested in keeping a customer. They cannot even get my name right and I wonder if they even read my email to their Support team. FIrst time buying from them, it will be my last for sure.
Leaving a review for them publicly is difficult. No ability to leave google review nor facebook review. Clearly way too many bad reviews that they do not want you to see.

They charg you a fee for returning clothes they mislead you to buy on the site (I. E. color is wrong, measurement wrong, bad quality). Then they will only return half the money and give you the rest in store credit with no explanation. Then you will order something else, because store credit, and it will take 3 WEEKS to arrive. EVERLANE you are an online on store for 99% of the US. Why the heck do you suck so much for online ordering? Have you ever heard of SLA? Totally horrible company. Also, why are you a California based company with a DC in Kutztown PA? Cheapskates! Avoid.

So... I hesitated and waited quite some time before I placed my order for this tote I really really really wanted this tote and waited for a long time because of the price but I am a tote person and loved it when I first saw it online. I was really impressed with the packaging and somewhat disappointed with how long it took to get here so when I got it I was really excited about opening it and impressed with the covering protective bag that came with the tote. However, when I unpackaged it this is what I noticed first the scratches on the inside of the tote. Maybe not a big deal for some but for the price I would have expected Perfection all over.

After hearing what a great company Everlane is, I sucked it up and ordered the Italian wool turtleneck sweater in black. When it arrived I was very excited as the wool was soft, the styling and fit wonderful, and it was overall a gorgeous item. Except for the giant hole on the right shoulder. See picture below I contacted customer service and they immediately sent a replacement. This one had holes on both shoulders. This was a design flaw rather than damage. When rows were added to expand the back, the yarn wasn't pulled tight enough. Hence the holes. Customer service looked into this and came back with the suggestion I wear a similarly colored item underneath the sweater so the holes aren't visable. I cannot wrap my head around how they think this is an appropriate solution to a $150 sweater (they have now lowered the price to $125)! I have never, ever had this issue with any sweater I've ever purchased and I simply cannot believe a company with their supposed good reputation is selling items with such serious design flaws and telling people to just wear a shirt underneath.

Of course, I can't leave a review on their site because they only "invite" customers to leave reviews after they've kept an item for 21 days. Essentially, they prevent dissatisfied customers from expressing their opinion. Wow.

I'm leaving a two star review simply because the customer service people were polite and helpful. Otherwise it would be a single star.

Never again.

Let me start out by saying I usually don't write reviews and that i'm in the customer service industry myself. After having a slight issue with my girlfriends birthday present they fully rectified the situation and with style. Their team of customer service reps are easy to get a hold of and work quickly to help you with your issues. I also love that they have some of the thickest and softest cashmere around. 5 stars all day for Everlane!

I purchased The Modern Loafer in red, the shoes came in really worn quality, scratched, the treads where coming out. It was unpleasant surprise, and I was quite unhappy with the state of shoes.
I e-mailed customer service about the state of shoes, made some photos of them, they respond quickly and where professional in dealing whit the problem.
I want to say big thank you to Sam for the customer service team about welcoming attitude and solving the problem.

The quality is subpar and the marketing is misleading. I would try before buying. It costs money to get your original form of payment for returns which sucks. The design is really off as well. They don't get details right like the pocket lining always showing on the jeans cause they don't make it long enough that ever other jean designer from walmart gets right. It's all hype and nothing to back it up. I see their items in secondhand stores all the time looking so bad. The reviews on the site are suspiciously all amazing.

Placed a simple order for two t shirts to take on a trip. Very clearly it was stated the delivery would be 4-10 business days. Several days after ordering a shipping notification email comes with estimated delivery well beyond the 4-10 business days (17 business days, in fact). Yes, its true it is being shipped to Hawaii, but the 4-10 business days was the estimate given AFTER the address was put in. When I inquired about this I was sent a link to their Alaska/Hawaii shipping policy. What should happen is the correct estimated shipping should be given during the ordering process once the delivery address is put in. Update your software because I would not have ordered anything that would take 2-4 weeks to arrive (the estimated shipping to Hawaii per their website). No other company takes 2-4 weeks to ship something to Hawaii. I ordered from Prana the same day I placed this order with Everlane (3 days ago) and I received the Prana order TODAY. Ridiculous and archaic shipping practices.

I found Everlane through a few Instagram ads. I jumped wagon and loved how simple their website is, the transparency of goods, imagery of the factories and ethical sources, and the cut cost of the middle-man. They have styles that I have not seen on other brands, such as the shape of their flats, and the cut on a lot of their tees.

I don't believe that their middle-man story is true. And a white tee is $25, which in my standards, still feels quite expensive for the fabric. Each and every top I purchased had fabric that is super thin and see-through. I can vouch that Madewell sells tops and tees for around the same price, but the quality in comparison is much better. Plus, their stated traditional retail cost sounds ridiculous.

Lastly, returns are a nightmare. You could try returning to their NYC store, but the lines are terrible and they make you wait outside in a line to prevent "overcrowding" in the store. So pretentious.

I guess based on the price point, I should not have expected real quality material. But if this site eliminates the middle man the $100.00 wrap dress should have as good quality as a $200.00 plus dress.
I was extremely disappointed with the quality of this dress. The fabric is just not good quality
And extending that thought because the quality is fair, it does not sit well as a wrap dress.
I guess I am used to wrap dresses by the queen Diane.

I've bought Everlane before (shoes and a hoodie) and were quite happy with the items. This second experience has been an absolute nightmare. Both items were too big and baggy, even though the top was advertised as a slim fit (I also tried to research via blogs and the Everlane reviews), and I returned it by post (which cost almost the same price as the top itself btw). One and a half months later, no reply from Everlane about the return... emailed them about the return with the parcel receipt attached... was asked for the tracking number when I asked them how the returns was going. Australia post doesn't have tracking numbers for the parcel... no more replies from Everlane, so goodbye to US$100. Literally lost my money into thin air, whilst trying to navigate the nightmare that is their returns policy (or lack of) for international returns. The customer service were originally great and replied so quickly, but are now just non-existent in response! 10/10 would recommend if you are a magical fairy who can predict your size and fit supremely accurately without trying on anything in real life. Otherwise, buy with extreme caution if you are an overseas shopper.