I bought the Everlane cheeky jeans because it's so hard to find 100% denim. I'm so sick of the thin stretchy pants that have come to pass for jeans. The Everlane jeans took about 1 1/2 - 2 weeks to arrive (not really that bad in Covid times where shipping is really a problem). They arrived and were great right out of the box. Much higher quality than I've seen in jeans in a long time. A fair price for the good quality. I bought the original cheeky ankle jeans which are supposed to be straight fit in a size 34. I fit the size 18/34 according to their size chart and an 18 is my normal size. The legs are a little loose (I never have extra room in the thigh - but these I do - not too much, but not clingy) and at the lower leg i really wanted a narrower bottom, but not looking for the stretch clingy fit. The hip fit perfectly and the waist was slightly loose. They were "ankle" and they come exactly to my mid ankle (26"). I would have preferred them about an inch shorter or an inch longer as they really just look like pants that are just barely long enough, but don't have any aspect of looking like a cropped pant. After wearing for the day, they definitely loosened up and got a little loose in the hip/seat. I wonder if I could fit a 33 instead, but not sure about the hip/thigh as the garment measurement would be about 2 1/2 inches smaller at the thigh and 2 inches smaller at the hip - so out of the box they may be a bit too tight, but I think after the stretch that natural 100% cotton denim gives they would have been perfect. The picture attached still has tags attached and was right out of the box before any stretch occurred.

Had a deodorant on the bra and musty smell. Never again will i order anything from everlane. Gross!

First order. Nice selection, attractive, wide range of comfortable, quality products. A sustainable, ethical business model. Reasonable pricing.

I ordered a cashmere sweater from Everlane around two to three months ago. I received a confirmation email, and another email stating that my shipment date was near. I gave it fourteen days, then sent an email to their customer service asking for the approximate shipment date. They don't respond to that, so I wait yet another week and dig through all their social medias to find a more effective way to get in contact with them.

This is how i discover their instagram account.

There were scores of angry customers in the comment sections claiming that they've been waiting a week, a month, even up to as much as six months for their inquiries to be answered/orders to be shipped out.

Worried, i send them a message through their instagram DMs and post a comment underneath their latest photo. They answer my comment immediately and ask for my order number, despite me already sending them all the details through their DM. Not long after, their customer service reached out and promised they'd have my order shipped within the week.

One full week later, i check my emails and realize that i received an email from everlane. It's a 'cancelled order' email. At this point, i'm almost furious. I'm rarely angry when it comes to shopping online. I don't do it often, but i do run into problems every now and then when an order gets lost in transit or unfulfilled. Even then, i'm not mad. I suspect the reason for that is due to the fact that their customer service department is complete crap; meaning that the people in upper management are terrible at their jobs. Instead of getting rid of workers who wanted to unionize, i suspect that the company may have done better overall if they'd just fire the supervisors and managers in charge of order fulfillment and customer service.

As a whole, i don't recommend this brand. Even their GoodOnYou score is 2/5 - "not good enough."