Let me start out by saying I usually don't write reviews and that i'm in the customer service industry myself. After having a slight issue with my girlfriends birthday present they fully rectified the situation and with style. Their team of customer service reps are easy to get a hold of and work quickly to help you with your issues. I also love that they have some of the thickest and softest cashmere around. 5 stars all day for Everlane!