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EtsyReviews 1,566

1.6
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Etsy Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
348
shipping
312
returns
262
quality
314
Florida
4 reviews
18 helpful votes
Follow Kelly L.
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I had several RL issues hit me at once, which resulted in less than 10% of my Etsy orders being shipped late. Etsy said that since I had such a good record previously, they would put me on probation for 30 days to give me a chance to turn things around. During that time, they would hold all money I made, and it would be released upon successful completion of probation. I was encouraged to complete as many new transactions as possible because the more positive reviews I had, the better my numbers would be. Within the probation period, I resolved all the complaints against me, and completed over 200 new transactions without complaints. I earned pages and pages of 5 star reviews. Etsy then informed me that I had failed probation (?) and that they will hold my money for SIX MONTHS because someone else might file a complaint against me in the future. All of my items are shipped. Most have already received excellent feedback. There is absolutely no justification for them to hold my money. And by the way, they reminded me that my bill is due the first of next month. Etsy's website states that I can request a committee review of my suspension. I did so, but was informed that there would be no review and the agent's decision was final. Etsy obviously never had any intention of working with me and the whole probation period was nothing but their way of making as much money as possible off me before leaving me high and dry.

Date of experience: August 24, 2015
New York
2 reviews
32 helpful votes
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Horrible!
August 22, 2015

Please be aware of all the increased and inflated fees that sellers are charged with. This is a handmade website and most is just imported crap from china, india and other places. Etsy only supports their own kind... and etsy will mute certain shops... you also know that you do this!

Recently etsy sales have gone down in recent stock market reportings... they are having a difficult time because of the way they treat sellers and the way that they conduct business overall.

Dont worry all the sneaky tactics you do to make money will come to light!

Date of experience: August 22, 2015
Arizona
1 review
7 helpful votes
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I was sold a counterfeit bracelet and collegeprojewelry will not refund me. I should have been smarter knowing the price was too good to be true but their reviews were good and are now finally showing this companies true colors. I know for a fact the bracelet was fake because I own an original and this one is so cheap and obvious its fake. You can see all over the internet that this guy is a scam artist selling stolen and counterfeit goods. Avoid.

Date of experience: August 19, 2015
Michigan
3 reviews
19 helpful votes
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Luffy wigs sucks
August 19, 2015

I ordered a wig from Luffy wigs off esty website it was a nightmare the hair was firzzey matted how you in good faith send this to anyone the cost to send the wig back cost 66.00 and it was their mistake Lord help them how could you treat anyone this way no more China wigs

Date of experience: August 19, 2015
Illinois
2 reviews
7 helpful votes
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Cool place to shop.
August 19, 2015

I've been using etsy for years. I've purchased hand made items, crystals, vintage jewelry. I've never had a problem with the sellers, and I've always received my items as promised. I've never had to use customer service. Over all I really like etsy.

Date of experience: August 19, 2015
California
6 reviews
8 helpful votes
Follow Bunny B.
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I have my own store on this website and thus far it has been a fun way to sell my works and connect with talented people. I have ordered from a couple of different shops and was happy with my items. If you are looking to buy unique, interesting items, Etsy is the way to go. However, buyers need to remember to read the reviews on shops, read their policies, and always message the seller about anything they aren't sure about. If you buy from a bad seller it's not Etsy's fault. They can settle disputes but most of the communication is between the buyer and seller. Shop smart!

Date of experience: August 15, 2015
GB
1 review
1 helpful vote
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Loved the handcrafted fish medley and handcrafted fish decoration and delightful robot card. Fish medley is a unique feature in my cloakroom and the fish decoration in shades of purple is amazing in my guest room. Will definitely buy more pieces for gifts and the decoupage mirror is something I am seriously considering buying. The cards are excellent value and again will buy more cards from SpottySeal.
Alison

Date of experience: August 14, 2015
Florida
1 review
0 helpful votes
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Great Service
August 14, 2015

I needed dentures and had heard about flexible ones. I had heard flex dentures were very expensive. Then I came across ETSY. Problem solved! I ordered the custom kit and it came on time. I followed the Instructions and in a few days I was smiling like I hadn't in a long time.
Russell klein from the denturestore was great! Answered all my questions, respond timely and did superb work

Date of experience: August 14, 2015
Illinois
5 reviews
11 helpful votes
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I buy and sell on several sites and this is the worst transaction I have ever experienced. Etsy shop BestSellerSupplies took my money for an item I purchased and then the next day sent me an email that read the shop is on vacation. To make a long story short, I never received the item, never got a refund, shop owner won't communicate, sends me automated "on vacation" emails. Etsy is of no help, and pulled the "review" block so I won't leave a negative review. I have filed a claim with Paypal, but as for Etsy... JOKE!

Date of experience: August 13, 2015
Arkansas
3 reviews
0 helpful votes
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I bought an oil painting from Rossana Kelton at Kelton Contemporary Fine Art and I received a beautiful 18 x 24 oil painting with excellent customer service. I will buy from her again.

Date of experience: August 12, 2015
New York
1 review
9 helpful votes
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ETSY IS A SCAM!
August 12, 2015

I had an Etsy account and had product on thier site, the product I used where bought from two different sites, about 4 months after I had my shop I started getting rapid emails from people giving me bad reviews for no reason, Etsy shut me down based on bad reviews and shortly after I saw two sites that were carrying my goods. They used my product to sell after cancelling my shop.
DO NO USE ETSY BEWARE
Your direct deposit is not safe, I had money stolen from me.
Bottom line, Etsy is a scam
They will lock you out use your idea for themselves and pocket the cash.

Date of experience: August 12, 2015
Wisconsin
2 reviews
4 helpful votes
Follow Becca E.
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I am having the same issue as others with the sketchy collegeprojewelry seller. I bought several charms and there is no way they are real. They look like horrible knock offs and the color on them turns green. They say no plastic, LIE. They say sterling silver, LIE. They say they are real, LIE. Tried to contact chris moshinskie and got no response. My sister wants me to return them but i cant get a response

Date of experience: August 10, 2015
Arkansas
1 review
0 helpful votes
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Wonderful product, great paper quality, VERY CUTE designs. I purchased two card packs for my grandchildren, one boy and one girl design. I was impressed by the immediate attention given to my order by Colleen. She sent proofs and as soon as I responded they were printed and shipped! Great service Colleen! I will definitely recommend this site to my family and friends.

Date of experience: August 10, 2015
Alabama
1 review
7 helpful votes
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Be Aware!
August 10, 2015

My purchased item was mailed from Hoboken, NJ. Just had 6 fraudalent purchases made on my credit card all from Hoboken, NJ. Hmmmmm... just sayin'... be careful! I won't be buying from this site again!

Date of experience: August 10, 2015
California
5 reviews
31 helpful votes
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Purchased an item, it was never shipped, passed the deadline to file a dispute by one day, spent an hour trying to figure all this out. Will avoid etsy from now on. Ebay and Amazon don't rip you off. Can't even leave a review about the seller ripping me off.

Date of experience: August 8, 2015
Utah
1 review
7 helpful votes
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WORSE WEBSITE EVER
August 8, 2015

WORSE WEBSITE EVER. THE WEBSITE IS A FREAKING JOKE. SHOULD BE CALLED 'COME HAND US YOUR MONEY'... NEVER EVER AGAIN WILL I BUY SOMETHING OFF OF HERE. SAVE YOUR MONEY AND GO AMAZON

Date of experience: August 8, 2015
New Jersey
1 review
0 helpful votes
Follow Jean H.
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I just received a cross stitched baby quilt from Anita Selph - StitchingbyHeart and it is beautiful. I wanted to make a quilt for my first grandchild as my mother did for my son but was overwhelmed with the work and skill that was involved. I ordered a kit for the quilt and a bib to practice on. It took me a week to complete the simple bib so needless to say I returned the quilt kit.

I went on Etsy to see if anyone made these and sold them. That is how I found Anita. What a great lady! She emailed me and got it shipped the next day. It was delivered in 3 days and I am beyond thrilled. I know how much work is involved first had and feel the price was a bargain.

Great lady! Great product!

Date of experience: August 6, 2015
Indiana
6 reviews
28 helpful votes
Follow A S.
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In mid-June I have purchased a handmade pillow from Etsy shop BlanketsByNaomi. The shop didn't state any specific shipping policies listed so I assumed it would take maybe a couple of days to ship it. Turned out that with Etsy, you can't assume. The seller lied to Etsy by stating that the pillow was shipped on the 7th of July. According to the USPS website, it was shipped a week later. I finally received said pillow ONE MONTH after having paid for it.

The pillow has finally arrived, in a grease-stained box. It wasn't even wrapped or enclosed in a plastic bag, none of the above. The workmanship was of a poor quality. Imagine a white-and-pink fabric sewn with a dark thread, done by hand. The dark thread was popping out all over. On one side, the pillow was sewn to close, again by hand and with the same thread, from the outside. The filling was uneven that contributed to the odd shape of the product. It looked horrible.

In retrospect, I remembered that the listing had only one picture displayed; the description stated 'handmade'. At the time of purchase I assumed that a sewing machine and a matching thread would be used in the pillow production. Nothing can be further from the truth. The picture posted in the listing was obviously not of the actual pillow that I finally received.

I went back to the listing and read the seller's Return Policy. It stated something about exchange within 7 days. Why in the world would the seller think that I wanted yet another sloppy product? After this pillow experience, I don't want anything from this shop. I want my money back.

The seller didn't cooperate so I had no other choice as to reluctantly escalate my disappointment. I filed a Not As Described case on Etsy site that has gotten me precisely nowhere. The case was decided in my favor yet no money in sight. Then I filed same with PayPal, with the same effect. Only when I filed a chargeback with the credit card I paid for said pillow, I did receive my money back.

FYI: should you have a bad experience with an Etsy seller, you can simultaneously file a case, leave a negative feedback aka review, and file a chargeback. Yes to all of the above, done consecutively.

My opinion: I WILL NEVER BUY ANYTHING FROM ETSY.

Date of experience: August 1, 2015
Wisconsin
3 reviews
3 helpful votes
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Chris Moshinskie of collegeprojewelry sold me and my friend fake pandora bracelets. I should have known better after looking him up he was arrested 5+ times for stealing merchandise from stores and selling it online. Also saw that there is a lawsuit against him for selling counterfeit dvds to 100s of people on ebay.

Date of experience: July 31, 2015
Bulgaria
1 review
2 helpful votes
Follow Jordan D.
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Etsy is very poor site! They dont safe byer and seller too! If you have a peoblem like byer and inform them they can not do nothing!
If you are seller they want all information about your handmade process and after 2-3 years just suspend your account and dont ask you why. Then you will see the same shop like yours but from other person... Very very Bad!
Stay a way from that poor site!

Date of experience: July 28, 2015

About the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.


etsy.com
Founded in 2005
Brooklyn, NY
+210