Jan B.

I am a business woman and depend on my phone. The phone, after 4 years died. I went to their store, Saturday Morning, Snow, at 10 a.m. Guess what? No one there, not open, and it was 10:30 a.m. Verizon claims great customer service, well if you aren't open, that is not good customer service. Customer service rep is not hard, having been one. Just be open when the signs say 10am. I guess I could of called, but then I would of had a working phone...

When I went to switch to Directv from Dish, they offered me a $200 Visa to pay off contract, or last bill with Dish. It would take 4 to 8 weeks to receive the card. My end of contract cost was $240. The bank would auto withdraw the amount on the next billing cycle. I did not want to go thru any hassle with the bank, and Dish, so I cancelled the Directv installation. Directv was very nice about it.

When signing up for Dish I ordered the special, $49.99 for 2 years. They sweeten the deal with 3 months FREE HBO, Showtime, etc... I was sure to cancel the premiums 2 weeks before the final date. So... I got a bill for $95.00... I was shocked. I called CS, and he told me that, yes it had been cancelled by me, but a day before my cycle had ended. He assured me that a credit of approx. $45.00 would be returned to my account, and here is the hitch... not my banking account but Dish billing account! Pissed me off, do not use auto pay, Dish has access to how to use your money. Don't sign up for free anything, Dish will get you one way or the other.

I Am happy we have a service such as the BBB. I buy and sell on ebay and etsy. Twice this year (2015) I was scammed (one shop on ebay and one shop on etsy) Once I was able to locat the real address of the shop on ebay, I filed a complaint. It was resolved in a few days, and I had my refund. The shop on etsy was different. It was in China. So I used Etsy address, NY, and filed against "etsy shop Best Supplies". It worked. In a few days I had my refund. Use the same complaint (copy and paste) for ever contact, Paypal, Resolution centers, etc. Any correspondence from seller, specially sellers and lame excuses why you didn't get "whatever". Use as much information when filing a complaint and the BBB does help you

I buy and sell on several sites and this is the worst transaction I have ever experienced. Etsy shop BestSellerSupplies took my money for an item I purchased and then the next day sent me an email that read the shop is on vacation. To make a long story short, I never received the item, never got a refund, shop owner won't communicate, sends me automated "on vacation" emails. Etsy is of no help, and pulled the "review" block so I won't leave a negative review. I have filed a claim with Paypal, but as for Etsy... JOKE!