The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I have purchased numerous items from great sellers on etsy. They now seem to allow sellers who do not stand by their products, and because these sellers say no refunds, these sellers will sell defective items. Etsy will respond with a "Oh Well" attitude, that's your problem not ours. I purchased a pair of cuff earrings from a shop called Shut Up and Cuff Me. The cuffs were wired so tight they could not be adjusted and no matter how hard I tried they would not go on my ear, cost $50, Seller stated no refund unless defective, basically seller called me a liar and would not even take the earrings back, even though it stated she would remake if she had to. Etsy responded with their "Oh Well" attitude. Unprofessional business practice, in other words "Greed".
This is by far the WORST website I have ever used! DO NOT USE THIS WEBSITE! I ordered party decorations from this website and paid $128. When trying to contact the seller to get a ETA on the order, I received an error message that they are not a valid user on etsy!. I tried emailing the seller from my personal email account with no response. Their website sends you around in circles trying to find a contact email or phone number for etsy for some resolution to this. Because I ordered a 3 months before the party, I thought I had ordered in plenty of time, not realzing I am now out $128, have no decorations and no response from the company, Can't even be able to left a review!. ETSY just close stores, like if they were changing undies. Thank goodness I paid through Paypal and they actually CARE about their customers satisfaction unlike etsy. Most worthless site ever!
I purchased many items from various Etsy shops from Handmade to Vintage such as supplies, jewelry, home decor and clothing and was very pleased with everything. It's a one stop shopping place where I don't have to look further with the most reasonable prices on the web. I love that each shop has their own unique style! I definitely recommend to check out the shops on Etsy!
I have made 3 purchases from sellers and never had any issues. One time an item did not arrive, which was probably the mail's fault to be honest, and the seller sent a new one with a couple of free items to make up for it. Such a nice lady. I love supporting the arts, but often want something specific when there's no craft fair going on, so this site combines the ease of online ordering with handmade and local. Love it!
I ordered a Christmas ornament for a 50th wedding anniversary. Patty and I exchanged a ton of emails to get it right. She was wonderfully patient and went out of her way to get it to me on time. I was so impressed. The ornament is lovely and cost the same as a non custom made design.
Etsy will allow anyone to sell anything as long as they get their dime.jeanna.etsy.com and just being fabulous are examples. I can only surmise that nothing sold on Etsy can be trusted.
Customer service is not responsible at all, actually if it exists! Spam items when your are browsing due to irrelevant tags... waste of time!
Ideal to buy handicrafts such as necklaces, earrings, bracelets handmade direct communication with the artisans, reasonable prices, distributed to several countries.
I bought and the quality of materials is good, I will continue buying from etsy.
I'm seriously addicted to this site! A world of everything at your hand!
Etsy's team will most likely never reply to you. Before they check to see if the item is actually copyrighted they will close your shop. They have so sense that they are wrong, and you can't reason with them. Never will I buy, or sell on Etsy again.
I had a problem with earrings. Could not find the resource on the Etsy site. They have a web site that does not work for getting help. I will not buy from them again. I feel sorry for the shop owners as there is no one to speak with unless you have the phone no and shop name. BE CAREFUL
Just wanted you to know that I have had 8 transactions through you and all but one was beautifully handled and the items were lovely, well made and distinguished. Thank you for being there
Recentely I purchased a hand made doll crafted by artist, Gioconda Pieracci. The purchase came through Esty, and the transaction was very easy. Gioconda couldn't have been a nicer lady, and appreciated my purchase, and my admiration of her artistry. My little doll is beautiful. She is the queen with the Lamb. This doll is so special and lovely in her appearance, that I plan on purchasing another as soon as I can. Hopefully the bride. Sarah Stone.
Etsy is a fraud and shut down my shop buyers are scammers etsy I reported you already for this I will also be getting my lawyer since your trying to take money out of my bank account
UPDATE
Etsy tried to take over $100.00 out of my account my bank stopped them in time. Etsy claims I scammed them when I did not use there websites in months. My own products where stolen by a store in China such a scary thing. STAY AWAY
NEW UPDATE: A shop in China tried to steal more of my designs when they found my Facebook page my attorney is in the process of taking etsy and this china website to court for fraud and trying to take more money from my bank. ETSY NEEDS TO BE SHUT DOWN
UPDATE: We are battling our cause with Etsy and the Chinese store that stole my designs. Etsy is the worst pathetic place ever who wants money taken out of there own bank account that we the people work hard and earn our money while etsy is a thief!
Etsy is now full of copyrighted products, including Banksy designs. Its full of mass produced ítems that sellers claim as their own hand made ítems. Also Etsy were supposed to have banned animal skulls and rabbits hearts livers paws etc the site is full of these ítems. Shame on you Etsy youve basically sold out.
My etsy shop is suspended even though I am updated with my payments and they wont tell me why? I can not get in touch with any one from etsy they have no contact information and I have sent emails with no response. My etsy shop is attached to my website so it looks very unprofessional and I have a fashion show coming up and I promote all my sales through my etsy shop
What an unprofessional company! This is a company that doesn't understand its own policies. My shop, called shopMutiara was closed down ruthlessly and without notice. As a result I was unable to access any of my accounts, finances, emails, data, nothing. They closed my account because they say we were reselling rugs. They didn't like that we resold products, even though they are handmade. However, when you look on the Etsy site, the vast majority of busness' listed there as sellers are also reselling merchandise. For example: 'Techsew' sells sewing machines and thread; 'Leatherhome' sells coloured leather goods, 'Ilovebigbuttons' from China sells buttons (I am sure they don't actually make those buttons!), 'CRumpffCollectables' sells iron, factory made products; Bagmakersupply sells items not even handmade, which is another one of Etsy policies, that items must be handmade.
What a mess! They close my shop down for not following policy, yet their site is full of selles not following their supposed 'policies'.
Don't ever buy or sell on ETSY! If you are a buyer, worst yet is that they will not help you if you ever have a problem with one of the sellers. They closed out one of my clients, when they closed my shop and left them hanging, with no support.
TERRIBLE, TERRIBLE TERRIBLE company to work with.
Owner Darice
Mutiara
Well, How you guys doing with our money losers? How long I have to wait to get my money? I know you are laughing Because we are a loser.
SHAME of you Etsy, You made money for months from my business. Thousands and Thousands $. You closed my business with no reason. What I did wrong? Why you don't answer my email? My Questions? Persian carpet are hand made idiot!. My seven back generation knotting Carpets. Isn't your policy we have to sell hand made items. Why you didnt stop me first day when I was registering? Why you approved my items? Why you were cashing my money if it was wrong business? Why after 6 Months? Shame of you SHAME SHAME> How about those are selling Sex toys? Or Sewing machine and Thread? They are all over your site, So where is your policy? Why not working? That"s why I call you Thieves. You be sure if I have to take this matter to Wall street or news in public I WILL... I am very angry to watch your hand are in our pocket Innocent people who they put trust and they believed you, Wonder no one stops you or says anything to you. I am sure time will come and you have to answer and you will go Down.
I was impressed with the prompt shipment. Item wrapped safely so it couldn't get damaged.
The item was more beautiful than I anticipated. I'm so glad I stumbled upon this awesome
Place to shop absolutely everything. I love Etsy. I spend enjoyable hours just browsing.
I recently purchased a dress from OriginatedDora. I must pass along how much I love the dress. The shipping time was impressive. I will most definitely be purchasing from this shop again. I did have email interaction with the shop owner and it was most helpful and pleasant. I HIGHLY recommend this shop.
Answer: Check the reviews, and Google the seller. Also, are the reviews written in good english? Does it seem fake? Check pictures from the buyers.
Answer: I would have to say no, with LOTS of exceptions. In the past few years Etsy has allowed business to claim handmade if it meets certain criteria. I often see many items that claim to be handmade but I have seen them on Alibaba being sold in bulk. That being said I look very closely and have purchased some wonderfu items from great sellers. The biggest problem with Etsy is that they no longer protect customers from fraud (they say they are not liable) but in doing that lots and lots or resellers and counterfeit items have saturated Etsy' s marketplace. I would never buy anything "vintage" there. What I have seen you are getting thrift store rejects or modern fake. Buyer beware! Investigate all vendors carefully!
Answer: I am agree with Ramina. 90% is not hand made. All comes from Factories. When someone has over 8000's item don't you ask who made it. They are all over from Pakistan to turkey east to west up united state. Etsy is happy just to take your money and every 4 or 5 months closing one store to show off and if you have some money as a credit they take it too. No customer service, no respect no manor, they made policy just for FUN and they have FUN with our pocket. Stay far from them FAR FAR.
Answer: I agree with Steve J on this one. A lot of sellers on Etsy work from home in the evenings for extra money. Most of them are not big businesses with massive inventories so I would give them the benefit of the doubt. Give them a little more time and if they dont send it out then file a case with etsy
Answer: Business checking isn't necessary (the banks now charge a monthly fee for a small business checking). You can pretty much set up a regular checking account
Answer: I believe this depends on each seller. Etsy is simply a platform for sellers, and often does not have any direct involvement with orders short of processing the payment. Certain items cannot be returned for safety and hygiene reasons, and sellers can refuse to do anything other than exchange. Contacting Etsy may or may not change the results.
Answer: If you do, I would be cautious about ordering from international sellers, use a credit card in case you need to contest the charges, and do NOT expect ETSY do a thing if you get ripped off. They are useless and could care less once the sale is final.
Answer: I have bought a number of items through Etsy and with great success. I had only one negative experience and Etsy took are of that. I recommend Etsy wholeheartedly.
Answer: The best and quickest thing to do is to email the seller and let them know that you would like to return for a refund.
Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.