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EtsyReviews 1,566

1.6
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Etsy Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
348
shipping
312
returns
262
quality
314
Switzerland
1 review
2 helpful votes
Follow Jessica F.
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I have ordered from LINEN CRAFTS, Bedsheets & Towels, in the colors violet lavender (Bedding) and lavender bent (towels). They where delivered in a timely manner and good quality of the fabric, only the colors did not match the online pictures and the official description of these colors at all. http://en.m.wikipedia.org/wiki/Lavender_(color) According the color scheme on wiki the delivered color of the bedding can be described as "Twilight lavender" and the color for the towels is "old lavender". - So I got in touch with the shop but as they refused all responsibility and reimbursement or exchange of the item I have filed a case with ETSY. The only thing ETSY did was asking for evidence in photos which I provided accordingly. Now they ask for even%

Date of experience: June 3, 2015
California
1 review
1 helpful vote
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Fitbit bracelet
June 1, 2015

I recently bought a fit bit bracelet from Etsy. After less than a week the black pearls are already starting to peel and it's very very hard to insert the fit bit into the bracelet. I think I actually damaged my fit bit in trying to do it. Will not buy another one.

Date of experience: June 1, 2015
California
2 reviews
12 helpful votes
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Etsy used to be a wonderful site for handmade goods or vintage pieces. No longer! They now have new "rules" that allow sellers to advertise mass produced goods as "handmade." I bought a cup for a friend that was advertised as handmade. When it arrived, I was shocked to find an imprint on the bottom that said "Made in China." When I complained, Etsy responded that the seller was actually in compliance with their new rules because she "designed" the standard looking coffee mug and wrote the quote on the side! It took me a lot of time and energy to get my money refunded and I have never bought another thing on Etsy. I hear their stock is tanking and it's no wonder -- the Emperor has no (handmade) clothes!

Date of experience: May 27, 2015
New York
1 review
5 helpful votes
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I used to love Etsy and spent a lot of money buying there but I got defrauded through it and Etsy didn't help at all. I bought a product from its vendor 'JRyanDesign' but the vendor never delivered it nor refunded my money and Etsy said that it couldn't help because I haven't complained on time. In fact, the vendor is still allowed to sell through Etsy. Needless to say I was very disappointed and closed my account since I don't feel safe buying there any more. Others beware, you may not be as protected as you think.

Date of experience: May 26, 2015
California
1 review
2 helpful votes
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I purchased (2) 6-foot dining tables from Buehlerfurniture thru Etsy for $1530. 00. Initially, communications with the seller were professional. When the order arrived, one table slightly slumping and the other table was perfect. I reached out to the seller to ask if it would get worse, we were disappointed but could live with it. He promised it would not get worse. 2 months later its ridiculous, slumping, pathetic, bowed table looks awful, much much worse. I reached out to the seller to replace the table and the seller stopped responding. I reached out to Etsy to help with the seller and they gave the excuse that it was past the dispute time window even tho the seller promised the table would not get worse. I am so disappointed by the customer service, lack of ethics, professionalism and quality of product from this seller and Etsy.
I used to love Etsy. This experience was very negative.

Date of experience: May 26, 2015
Florida
1 review
3 helpful votes
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Scam
May 26, 2015

They are thieves and liars. I ordered something from them and they sent the wrong item and when I tried to contact them about it, they refused to call or write me back. Everyone should beware of this website because it is a scam website.

Date of experience: May 26, 2015
New York
1 review
3 helpful votes
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Non-Responsive
May 19, 2015

Order never sent... refused to respond to request for phone call. No way to contact them by phone directly.

Date of experience: May 19, 2015
Illinois
1 review
4 helpful votes
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Horrible service
May 18, 2015

Don't not go with esty! Customer service is extremely rude my sash took an extremely long time to be delivered. Therefore, didn't have it for graduation.

Date of experience: May 18, 2015
Canada
3 reviews
16 helpful votes
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Changed my life.
May 18, 2015

This is a great site for artisans and suppliers a like. I sell supplies and in less then 1 years time I have made over $7000 USD doing so and have had 1000 sales. I have only had great buyers as of so far. Because of this site I have been able to quit my 9 to 5 and instead make my passion my fulltime gig. Many other people i know have done the same.

If you would like to check out my shop here is the link https://www.etsy.com/ca/shop/RedStarSupplies

If you want to try it out for yourself, please use this link. It will give us both 40 free listings, that way you can know if the platform works for you without paying money.

http://etsy.me/1FjNe3F

Date of experience: May 18, 2015
New Hampshire
1 review
8 helpful votes
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Piece of $#*! site
May 13, 2015

This website has waaaaaaaaaaay too many sellers on it and not enough buyers. Most of the sales come from other sellers. It's a complete waste of time. I have been selling on there for the last five year and though I have seen some profits and made numerous improvements to my shop over the years, still not enough to make it worth my time. I sell vintage and wish I had never started. I get low ball best offers from buyers. Everyone on it is trying to get something for nothing. You can't buy on it either because they will send you something awful even though it looked great in the photo. I say stay enough.

Date of experience: May 13, 2015
California
1 review
1 helpful vote
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From the excellent website photos, I expected beautiful jewelry. What I had not anticipated was the exquisite packaging. Every detail of the gift bag, gift-wrapped jewelry box, a label were particularly taseteful. Of course, upon opening these, the treasures were everything promised by the website.

Date of experience: April 29, 2015
Indiana
1 review
5 helpful votes
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I place my order on a Friday from a particular seller and paid for faster delivery. That Monday she messages me saying she had no mailing address, which is impossible. After going back and forth, she cancelled my order without asking first, and I never received my product. VERY DISSATSFIED, WILL NEVER USE AGAIN.

Date of experience: April 24, 2015
California
1 review
0 helpful votes
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Blue Willow Bracelets
April 21, 2015

I ordered a pair of 1965 penny earrings and they were shipped immediately, the presentation box and care information were so helpful. The nicest pair of small earrings ( a gift from Blue Willow) came in the same shipment, which were perfect for my granddaughter's birthday next month. I highly recommend this artist and her prompt delivery. I give her 5 stars!

Date of experience: April 21, 2015
California
1 review
0 helpful votes
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Perfect and Quick
April 12, 2015

I'm very pleased with the service super quick and exactly what I wanted. Can't wait to start mailing my invitations

Date of experience: April 11, 2015
West Virginia
2 reviews
7 helpful votes
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The service is awesome and nicely done very fast service!
Totally recommend!

Date of experience: April 7, 2015
Colorado
5 reviews
2 helpful votes
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I absolutely love how this website has such a huge variety of creative goods! I also love that it encourages people to not only become entrepreneurs if they've ever thought about trying it, but that it also encourages people to buy locally and support individual artists.

As someone who has a shop on Etsy (Atomik Cupcake Designs), I do find that Etsy can be somewhat costly when you're first starting up. It costs 20 cents per listing on Etsy, and they stay up for four months or until the item is purchased, at which point it can be renewed for the same price. The site also takes a small percentage of the profit from your item, so it's good to know all this and plan accordingly. However, it is a great website to get your product out there because Etsy is relatively popular, and there is real potential for success if you have the right products and a little elbow grease!

Date of experience: April 5, 2015
California
1 review
0 helpful votes
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Couldnt have asked for any better then this! Great customer service! Very nice and friendly! And got my invitation sooner then expected! Happy customer!

Date of experience: April 3, 2015
Netherlands
1 review
9 helpful votes
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I have had 4 sales on my Etsy shop. I would consider it a success since it is a new shop. I have of the 4 sales had to refund 2 because of problems dealing with check out. This last time I got a message that my item sold but that I did not receive the money. How can that even happen? I emailed customer service to ask just that and got no reply. The customer really wanted the item and needed it right away so I finally had them send me the money via Paypal and shipped them the item. Now I will probably get a ban but looks like Etsy is fairly a joke anyway.

Date of experience: April 1, 2015
China
3 reviews
0 helpful votes
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It was exactly what I asked for! The details on the dress are amazing. It looks exactly like the picture. They did a great job at getting the dress to me in a timely manner.

Date of experience: March 19, 2015
Massachusetts
1 review
8 helpful votes
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Horrible Experience
March 17, 2015

I ordered five different things from five different sellers. Two of the items (the expensive ones) didn't look anything at all like the pictures that were posted online. And one item was never shipped. That's basically stealing. I'm currently having a hard time getting anyone to help with a refund. Don't waste your time or money!

Date of experience: March 17, 2015

About the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.


etsy.com
Founded in 2005
Brooklyn, NY
+210