EtsyReviews 1,566

Bought a t-shirt from sculltamatgear. It was a Johny cash t-shirt. It's been three months and this shop is out of Cleveland Ohio. I emailed twice and was given the run-around. I emailed a third time asking for my money back and no response. I went to find the shop and it's says oops doesn't exist. I won't buy anything off this anymore! Esty should either make it right because trickery and scam artist should be vetted to protect the consumer! It's clear that's not happening here. I won't loose my $$$*" over 30 bucks, but... goodbye Esty!

I purchased an item and it arrived broken. I contacted the seller and she said " Too bad so sad I dont do refunds". I contacted their customer service and they told me theyre just a platform and cant do anything to help me. Since the item was confirmed as delivered it is the sellers discretion to choose to accept refunds. I contacted the seller again and she told me I was harassing her. I left her a bad review and at this point I conacted me credit card company and send them pictures of the broken items, the correspondense from Etsy, and the messages from her. An hour later I get a tirade of messages from the seller telling me she was going to sue me for leaving a bad review. I forwaded this to my credit card company too. The credit card company very quickly found in my favor and reversed the charges. A few weeks later I logged on to my account to buy something else. A message popped up telling me my account was suspended. I contacted etsy and was told that my account was suspended because I went over their heads. They saidby contacting my credit card company I violated their terms of service.

Moral of the story- if a company tells you you cant use the protections offered to you by your credit card company they are shady. Steer clear of etsy.

Absolutely the worst Customer service experience of my life! I purchased a wreath from Dee's Custom Wreath for $68 including shipping. I put up the wreath at my front door which has a storm door. After a few weeks I noticed that the wreath has faded tremendously! I sent Dee's Custom Wreath and email and they stated that since it was in the sun they can not do anything for me! Not a refund, replacement, 20% off next purchase, NOTHING! She stated they do not offer any refunds at all! So I contacted Etsy thinking they are a pretty big company, they got to help right? WRONG! I followed the procedure and within a week Etsy contacted me and stated that it's up the seller discretion and it's a used product and they can not return used products. Really? Your kidding me right? I got to be dreaming? Nope, I spoke to the manger she repeatedly stated that Etsy will not take back any product that is used! So I guess 2-3 weeks is considered used to Etsy? So pretty much I threw $68 down the drain! So let me get this straight I bought a wreath that lasted less then 3 weeks and I can't return it, exchange it, or get anything back for it? Please whatever you do, DONOT order from Etsy or Dee's Costume Wreath

This site has gone past the dogs and straight into the sewers. I was on it for over a year, made my payments on time and sold original merchandise that people enjoyed. Then, a Domo plush I made for myself got mixed in by accident and boom, account is gone. There's no customer service number so you're forced to wait for automated emails that may or may not have been sent from a real person, and there's no way to speak to ANYONE from their company about issues you could be entirely innocent of. You could be selling the most original artwork ever conceived and they'll still find a way to suspend you. Not worth it, guys. Avoid etsy like the plague. Go to BigCartel, Storeenvy, eBay, Amazon, whatever, just stay away from etsy.

Etsy may seem like a frank and cozy place, heaven for small business, not that 'mean, big corporation' other platforms may look like. This is not true. I thought I found the most perfect place to sell. Until one day without any communication, explanation, we got kicked off. We were not re-selling, we disclosed all possible details about ourselves, we were making everything ourselves. One day theg just susoended our shop, instead os responses sending emails with vague generic rule statements. Saying we lied about our business, our listings do not qualify and etc. We asked for a detailed information, explanation and ways to fix it
They kept syaing we are suspended and unwelcomed. After one week of desperate e-mails (shop suspended, money frozen, everything is gone. 2 years of work, hundreds of hours of our time, energy. Literally, thousands of $) one nice member of Integrity team (some of them are rude, arrogant and very bot-like. Or even psycjopath like) explained that there was overlapping information between several accounts therefore they banned everyone. We had one store. My partner (not a store member) had personal account for shopping. Her brother had one. We all live in the same flat and share workspace/studio. It was enough to believe we are sort of criminals. They banned people for living together, shopping on etsy. Us for being a successful seller. Not returning the money we paid for now deactivated listings.

This company has no respect for its customers, it does not value our work. It is not sweet, bubbly and cozy. It is abusive, harrassing company. If you are selling there-sell on other platforms, as well to avoid being deleted and left without any income. If you are buying there- look for contacts of shop you like and order directly! Save your money and save money that sellers pay on fees to that horrible machine!

Etsy is just a web of commercial transactions, it is not a business model that contemplates the mutual benefit between sellers and customers.
Local sellers with international clients are not responsible for the product arriving or arriving in good condition at the hands of the customer as it happens with websites like Amazon or the websites of other department stores.

The system to resolve commercial disputes, when the product did not arrive or returned to the seller, is a very simple system where Etsy asks the seller to send a proof that the parcel was delivered to the post office. If this is so, Etsy closes the case and points out that the postal services are responsible for the loss of the product, urging the parties to agree without arbitration.
A seller who wants to access international customers and for that purpose must generate shipments through third-party services, he must understand that his responsibility for the product does not end in the same way as a local purchase, that is, it does not end as soon as it crosses the door Of your store.
Etsy is only a web that allows a transaction model, does not generate a real platform that allows to expand the confidence and guarantee between those who use that means of buying and selling.
One more story of e-commerce that will end up degrading itself.

Ordering from this company is the worst decision you can make in life. Horrible customer service. Misleading website. I was told that they are a small company and pretty much 2 bad that I didn't get what I ordered. No contact number. If you ordered anything coming from the warehouse and tried calling the number they gave you it just goes to a voicemail that is always full. Katie was able to get my order shipped the next day. (Katie I'm sorry for posting your phone number for everyone to call, but it did get the attention I was looking for) Katie was very nice to me on the phone and that is why I chose to take down her phone number, not because you refunded me $4 smh! Please do not waste your time emailing because they are rude! It took me 2 months to find a number to call. I WILL NEVER IN LIFE ORDER FROM THIS COMPANY AGAIN!

I just recently ordered from that horrible company bag. The bag is missing and they just looks like trying to assist me, but not really. Big time liers, dishonest people I dont know they running the business. Never ever order anything from them, even if u think anything happen to your order. Dont become the victim of their scam products. There is not phone number who to contact, the phone number provided is not accepting incoming calls, there is no alive person to talk with. Sellers never call u back even u leave phone number name and described the issue. Be smart and never deal with that company. SUCKS... Their sellers writing long boring stories and a lot of unnecessary information and pretending they help u. Who needs sorry? When the item u ordered is missing and they in their turn sending the items cheapest way instead to make sign for item, Now both headache for them and me. Again I care less about their unfavorable business, I care for myself and other consumers...

I've always done good on Etsy once I identified with a product that buyers wanted. I would average 2 to 5 sales a day. Maybe 100 to 150 views a day on average. Then they went public, started making changes. Next thing you know there are a bunch of the chinese sellers from ebay selling their garbage on etsy. They come in mass, they get preferential placement in search results. This has effected my ability to sell in the following ways. Now on average I get 20 views or less a day and it is getting worse with each passing day. As of now at 9 am on 6/30 I have 0 views on Etsy which is beyond unusual. A lot of these reviews are people that got suspended for one reason or another, this review is because they made changes that hurts small businesses in favor of low cost mass produced bull$#*! from a nation that pays no respect to Copyright laws. It's what happened to ebay but it's like Etsy got in a star ship and got to the bad part at warp speed. This is what is more than apparent. All companys turn to $#*! as soon as they go public because they are then using other peoples money so they have to show a return on every quarter no matter what. Start your own websites, don't waste money on facebook boosts because they only return vanity metrics, learn about SEO and exploit all other venues until they go public then abandon them because they'll turn to $#*! anyway. Don't get to upset at these companies, they're just chasing the money just like we are doing. I know I'm not selling to feel good about myself, I sell to make money like everyone else here.

I have used Esty to make purchases on occasion. I have always felt the company showed no interest in customer satisfaction but now they are involved in defrauding customers. CoyoteRainbow seller deals in healing stones. They are selling fake Moldivite stones that are very expensive $30 to $100 a piece. I contacted Esty about the fraud and have yet to hear from them a month later. I will be giving a review w/ Consumer Affairs next and so on. Esty has 700 plus reviews here and a rating of 2/5. I am grateful to Sitejabber and others for this venue.

As a former Etsy seller since Mid 2015, I have to say that they make very difficult to contact them. They are more interested in getting buyers than reliable seller. Etsy has allowed non-sense reviews to be published on my store.
Etsy is abusing their power in times of glory. They just suspend my store without any prior notice. It is like going to work in a bright WED morning to find out that you don't have a desk anymore. This happened to me last WED and the reason was that I selling silver chains (not handmade) to accompany the pendants that Ameogem (my store)make. Not enough, Etsy also evicted me from being a Buyer! I felt that I was selling illicit drugs instead of handmade jewelry!
And how about Etsy Partners? Etsy allows 'partners' to all stores, which is vague and which led me to 'misunderstood' their policy, latter NOT clear. As a result, Etsy closed my store, and also other two stores I had with them. I have had top reviews as a seller, making a good income for me, for Etsy and making my customers quite happy.
They just evicted me out of silver chains. Mind you, I have seen many 'made in china' products being sold on Etsy. The smarter seller just take photos of mass produced items and post them on Etsy as a 'handmade' item, including silver chain. Hilarious!
I have paid Etsy all fees, shipped all items, and yet, they will only release my monies after 180 days from suspension! Now is June, and will get back my AUD$2,000 only in December! My monies will be at Etsy bank account, while I am borrowing money to pay my debts! This is extortion as simple as that.
Etsy has a very condescending language and attitude, no human feeling. Zero customer service for sellers.
Etsy email messages to me as always being cold, automated, wanna-be-big-corporate type attitude. I have to say that eBay customer service for sellers are warm, understanding and professional.
NO ETSY. Arrogance is for Trump not for professionals, serious and customer-based sellers like me.
Oh! Their policies are not clear and totalitarian style. When you read you can feel the lack of human touch there. Scary.
Also, when a seller full refund an item, the amount the buyer will receive is lesser than the actual amount. Etsy collects part of the refund money from the buyer, and also charges the sellers for each refund. Money savvy culture.
I do NOT recommend Etsy for any sellers.

I bought a couple of matching Father Daughter Tshirts for My Son for Fathers Day. They got shipped to the house across the street. When I contacted Etsy they were just rude telling me it was all my fault and tough luck! When I said I thought that was poor customer service, they just laughed in my face and said I was being Rude!

I don't know how these people stay in business I will never order from them again.

When I told them I wouldn't order again. They suspended my account and said "Good".

I felt really bad my Son didn't get his present that I paid for.