Stephanie S.

I am confused as to how they have so many 5star reviews. They treat their sellers like trash. I mailed an item off in perfect condition and the buyer wanted to return it for no reason and have me pay the shipping. Of course I complained. Amazon sided with him and this guy kept my item too. Thankfully my credit card company stood behind me and reversed the charge so I wasnt screwed but I wont buy or sell on amazon again. They may be a powerhouse but do it by hurting their sellers.

I have sold many items on there and they are the worst. Their customer service is non existant. The buyers will attempt to haggle you down to pennies where you are paying to ship to them. I CLEARY have it stated where I ship 4-7 days. I have people trying to cancel transactions because I getout of bed and run to the post office to ship at 2 am. When you need their help you are out of luck. The people who buy are scammers and Mercari is on their side. Avoid this company at all costs.

I purchased an item and it arrived broken. I contacted the seller and she said " Too bad so sad I dont do refunds". I contacted their customer service and they told me theyre just a platform and cant do anything to help me. Since the item was confirmed as delivered it is the sellers discretion to choose to accept refunds. I contacted the seller again and she told me I was harassing her. I left her a bad review and at this point I conacted me credit card company and send them pictures of the broken items, the correspondense from Etsy, and the messages from her. An hour later I get a tirade of messages from the seller telling me she was going to sue me for leaving a bad review. I forwaded this to my credit card company too. The credit card company very quickly found in my favor and reversed the charges. A few weeks later I logged on to my account to buy something else. A message popped up telling me my account was suspended. I contacted etsy and was told that my account was suspended because I went over their heads. They saidby contacting my credit card company I violated their terms of service.

Moral of the story- if a company tells you you cant use the protections offered to you by your credit card company they are shady. Steer clear of etsy.

Awful company! I ordered using a $50 off $50 coupon code. It took over an hour to find something in stock. I ordered it and received my item several weeks later. Then I see them issue this same coupon code multiple times and cancel everyone's orders for abuse. The only abuse is by them trying to use customers to get publicity for themselves. No one should shop from a company who can't honor their promotions.