Alice T.

As a former Etsy seller since Mid 2015, I have to say that they make very difficult to contact them. They are more interested in getting buyers than reliable seller. Etsy has allowed non-sense reviews to be published on my store.
Etsy is abusing their power in times of glory. They just suspend my store without any prior notice. It is like going to work in a bright WED morning to find out that you don't have a desk anymore. This happened to me last WED and the reason was that I selling silver chains (not handmade) to accompany the pendants that Ameogem (my store)make. Not enough, Etsy also evicted me from being a Buyer! I felt that I was selling illicit drugs instead of handmade jewelry!
And how about Etsy Partners? Etsy allows 'partners' to all stores, which is vague and which led me to 'misunderstood' their policy, latter NOT clear. As a result, Etsy closed my store, and also other two stores I had with them. I have had top reviews as a seller, making a good income for me, for Etsy and making my customers quite happy.
They just evicted me out of silver chains. Mind you, I have seen many 'made in china' products being sold on Etsy. The smarter seller just take photos of mass produced items and post them on Etsy as a 'handmade' item, including silver chain. Hilarious!
I have paid Etsy all fees, shipped all items, and yet, they will only release my monies after 180 days from suspension! Now is June, and will get back my AUD$2,000 only in December! My monies will be at Etsy bank account, while I am borrowing money to pay my debts! This is extortion as simple as that.
Etsy has a very condescending language and attitude, no human feeling. Zero customer service for sellers.
Etsy email messages to me as always being cold, automated, wanna-be-big-corporate type attitude. I have to say that eBay customer service for sellers are warm, understanding and professional.
NO ETSY. Arrogance is for Trump not for professionals, serious and customer-based sellers like me.
Oh! Their policies are not clear and totalitarian style. When you read you can feel the lack of human touch there. Scary.
Also, when a seller full refund an item, the amount the buyer will receive is lesser than the actual amount. Etsy collects part of the refund money from the buyer, and also charges the sellers for each refund. Money savvy culture.
I do NOT recommend Etsy for any sellers.