Etsy

I opened a shop and listed 47 items. I sold three things right away to the tune of about $110. After a few days the funds were not available to transfer. I spoke to them and they said the funds would be available that day but it never happened. The problem for me is that it can take 5 days after the request for funds to get the money so I figured, including weekends, it would be about 10 days from the sale date to get the money. I'm sure they spell all this out in their policies and many people will side with them because I didn't read them entirely before doing business with them. That's fine if you want to miss the point you have every right to do so. I don't do business with companies that hold my funds. That's just how I roll.

I've had a few successful purchases on Etsy... but, and it's a big BUT... when I had a real problem, a $266 purchase that was basically unusable due to the product failing (it was 3 silicone molds), the seller just blamed it on me (what?) and when I opened a dispute, Etsy just took the sellers word that it was me that had damaged the product! (By the way, the seller is Resin Sun... so don't ever buy anything from her) They took less then 1/2 hour to make that decision, even though I sent pictures and even offered to send a video of how the product was failing. So, don't expect to ever get your money back if a sale goes sideways... it's truly just gambling that you'll have a good experience and not get ripped off.

I have purchased from several Etsy sellers with fantastic results. However, when a seller fails to refund monies on returned merchandise, Etsy DOES NOTHING! I provided proof of the return and delivery confirmation. Seller's communications stated a "...refund would be promptly issued.". Etsy has this information, yet they do nothing! NO HELP AT ALL!

I made a purchase from an Etsy vendor, paid via paypal, but within four hours, Etsy sent me an email that stated the vendor was no longer in buisness. They issued a refund, but I have yet to see it. Etsy help line is a joke. Their solution for resolution regarding the refund from a vendor who willingly took my money, but closed the shop down immediately after. I shop on Etsy because of their fraud protection plan, but it too seems to be an figment of my imagination. It doesn't make sense why Etsy would help me by telling me to contact a business that stole my money, closed down the business, and their is no further information to contact them available? So I opened a claim with etsy regarding my refund. A claim was opened and supposedly refunded, but I have yet to see it. I am very unlikely to shop etsy again. And that is a shame.

If I could give Etsy negative reviews, I would.

Don't trust online reviews from Etsy. Not only will you encounter problems with surprise customs fees that are not mentioned anywhere in conversations between you and the seller, you will likely never receive your item, and the seller will hold your money hostage until you give them a false positive review.

No point going to Etsy management to mediate the situation; they condone false reviews, stating that "you can change your review at a later time."

You will never see your money again, Etsy will not lift a finger to help, and you will only be left with feelings of rage and frustration.

This didn't just happen to me; it happened to a friend as well. Just a heads up.

I am fed up I cannot get an answer from Esty regarding my order. Why is it so easy to take customers money, and very difficult to reach anyone when there is a problem. Problems like these are happening far too often. It has soured me on ordering anything else on line. I will go back to going to stores in person. That way, one can see the product, and take it home immediately. Less stress.

Basically, I bought a hand made dress for $150 and never got it. The seller tells me that Etsy is not giving her my messages. Etsy tells me that my case expired and can no longer open a case against the seller. Conclusion: Etsy stole $150 from me. Called my credit card and they will dispute the money. Horrible refund policy, sent them an email, didn't get reply from the trust issue link. Great idea, but horrible treatment to customers, thieves is the right word!

This company will do absolutely nothing to help the buyer get a refund, they will only put you in contact with the seller that your wanting a refund from, then they won't let you post and negative review, and finally the will send you an E mail telling you what a great job they have done resolving your issue, and all they have done is delayed the process so long you can't enter a dispute with your credit card company.

Before you start an account review everything very carefully. I knew they took a percentage of sales most do, but I didn't realize they charged you to list items. After browsing the site, it seemed more like small businesses and not a place for those of us who liked to do crafts and make a little bit of money. I was under the impression it was a great place to sell crafts for those of us who do it because we love it, and just want to make a little money, but after looking at the sellers, they seemed more like small arts and crafts stores.

Paid $105.47 a year ago for Kantha quilts from this seller. Never received order. Two months of correspondence with "Java Devi" at LaressaGifts yielded series of lame excuses (e.g., it's a FedEx problem, a festival holiday, mother in hospital, etc.). No package or refund.

Trying to file complaint on ETSY site, both then and now, led to automatic electronic responses, round robins, and dead ends. It also directed me to PayPal, which responded with irrelevant robot statements.

In fairness, I have been satisfied with most ETSY purchases. However, I will not be using the site again, having discovered this lack of customer service in case of fraud.

Etsy seems to be run by 12 year olds. A plethora of mass produced junk sprinkled with a little bit of hand made stuff just so they can keep advertising themselves as handmade products market. I am disgusted how they treat their sellers too: pushing for lower prices and free shipping so they can compete with you know who (rhymes with bamazon). Driving truly amazing small businesses off their platform alltogether. Don't waste your money.

I've had a shop on etsy for years now and have purchased from there for even longer. It has it's ups n downs.
If you just look at it as a platform to get your small biz running... a cheap starting place. It's wonderful. New sellers DO have a bit of a learning curve... got to learn photography, SEO, how to promote yourself but this is all things a new seller anywhere will have to learn.
Etsy started my company ( untamedrose.com) out and gave me a chance to grow. For that I will always be thankful. BUT They are also really bad at all the "extra" stuffs they promise like "support" "getting hold of them" "education" So dont "rely" on them for such.

Lot of the reviews here really are about the wrong company... there are tons of great sellers/companies on etsy... and some really Blah ones to down right scams. Buyer beware as always check That companies reviews, read the listing, and ask Q's. A good seller will have no problem answering them. :)

Beware! After I paid for the item it took over 2weeks to ship and then when the eta started both the seller and ETSY emails disappeared from my email. Customer service was not only rude but vulgar. For better online experience go almost anywhere else.