This company has it's pro's and con's, but it isn't all happy like you are led to believe and I am still surprised that their rating are that high. When using this site you need to review all the rules very carefully because you, as the seller are the one who loses out. If you use this site you should video tape all of your packaging, if you are selling anything for $50.00 or more you may want to do your own shipping. They are now working with Fedex and instead of shipping prices going down, they have gone up and the delivery time is horrible. I also found when talking to Fedex that the labels only cover so much, so if you sell a $50.00 item, but it only weighed 3lbs and you used that label you are not covered for that amount. If something is broken, you the seller have to go thru the hoops of getting your money back, Mercari will not help you. Mercari has terrible, terrible customer service. I printed out the label they sent me, mailed the item, and received a message later advising me, I used the wrong shipping label and if it happened again I would be held responsible for the unpaid postage. I sent Mercari a message advising that I knew the item was 6lbs, as they could see from my conversation with the customer, and that their site showed that I had chosen that label. They replied I was responsible and to be careful in the future. I asked if they had read my message, and had researched the conversation with the customer and had seen that I had chosen the correct label, it was all there, they just had to look! Their reply was the same, I tried again asking if they were aware they could have a "bug" with the labels as it clearly showed I had picked the correct label, they replied with the exact same message. The site is great for getting rid of clothes and small items, just don't try to sell anything that may cost you because you will be responsible if the item isn't received or broken. Also make sure that you weigh your items correctly or they will charge you. Also now that the shipping has gone up so much I don't sell as much as I used to. They were supposed to use Fedex to lower rates, but the shipping rates have doubled and the delivery times can take up to 2 weeks for a buyer to get their item! After reading several reviews about the site I learned a lot, so if you use this site please do your homework! The site is very easy to use, and with a lot of things there is the good and the bad, to avoid the bad I can't stress enough to do your research and expect NO customer service from this site. I think the customer service is just a computer that sends out pre-written statements. GL to all the users!