From the business
eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
eTags Reviews Summary
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It has been more than 3 months since I ordered a registration renewal. I have never received it. The only thing I got is a digital copy. Customer service are helpless. They have no clue how to solve this problem, they have no clue why I haven't received it. They wouldn't provide me with a tracking number so I can see they sent it to me and track it. Terrible…
Quick response was much appreciated. Thanks very much for the help. The 70.00 expedite fee was a little expensive and excessive.
I had two separate changes to my account and neither were for the amount it was supposed to be. Terrible customer service.
This company is as crooked as they come did my renewal they took 89.00 which was 20.00 more than it was to get it through my state DMV and there was an error I transposed two letters on my license plate number I tried to correct it but their website kept rejecting the corrected version.I had to cancel my order but they did not refund my account back the 89.00 yet. Do not do business with this company.
The experience was almost traumatic. I did not feel like the identity of the site was connected with Maryland. In the past, I was only responsible to pay for the tags. THis time I was hit with additional fees. I really didn't have a choice but to pay them. My husband had a stroke and is in the hospital. So I just decided to go ahead and get them. The previous renewal process was better and did not involve so many fees.
Tiempo de respuesta rapido, excelente servicio, recomendado
Good and was very timely was delivered 2 20-24 will used again in the future
I appreciate so much that you have made this such an easy experience. I do not miss standing in line at MVA. You all deserve a raise.
Thank you so much Arlene!
I applied for and paid for my e-tags in December. I never received them. I was informed by email that my registration was expiring at the end of January. I then checked on line and was informed that my registration was renewed. I then tried to use the chats service and was informed that it was an issue I needed to speak with a representative about. I called three times and was disconnected each time before anyone answered. My only recourse was to apply for replacement stickers at my own expense.
It was very good service. Quite impressive.
The title reached on time and was exactly what I needed.
This is great to hear! Thank you for sharing, Swapnil.
Very easy and I received the tags quickly! Could not have been easier.
Excellent response from this vendor. Good way to obtain the tags for our cars.
Quick and easy. Everything done online did not have to drive and make an appointment. Will do this all the time.
Thank you Mary!
This was a quick and easy task with much gratitude to eTags! They shipped the tag very quickly and made this task so EASY - I am away from my home state and would not get my tag unless they helped!
We're so happy with your review, John. Many thanks to you for taking the time to write. Safe travels!
No problems! Everything went smoothly! I am very sa
Thank you for your review Raymond.
Helped arrange shipping to my out of country address. So I could sell my car from overseas.
We're happy we could assist with that. Thank you for the review Mike.
Was easy to renew but the confirmation of my approval was confusing.
Easy to do online for someone with little technology experience.
Thank you James!
I'm disputing my charge. They lure you in with what appears to be an easy online process than ask for information that the DMV doesn't even require. They want me to do a VIN identification for a small inflatable boat trailer. How ridiculous. Don't use these people.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your business Jeanette. Thank you for the review.