eShakti

11/5/23 ordered 2 items, but received only 1 on 12/28/23. Several emails and Better Business Bureau contacts later, I still have not received the item or a refund. BTW, Eshakti did tell the BBB that they would refund my money—as of today,2/16/24, I have received nothing. From reviews and different social media posts, it is obvious there has been a decline in the company's quality of product and service. They lost a customer.

I ordered a white non-customized blouse one month ago for a special event with expected delivery in 15-19 day. There has been no response to emails or phone calls. The money, however, was taken out of my bank account the day after my order was submitted. I will never order from this company again nor refer it to any friends. Extremely disappointed.

I have not received a response to multiple emails and voice-mails requesting an update on an order that was supposed to be delivered on 2/16/24. I've ordered items in the past without an issue but cannot get any assistance with my order. I am contacting my bank to dispute the charges. This is very frustrating. You've lost a customer. This is unprofessional and unacceptable. This is theft. I'm very disappointed.

I placed an order for 3 dresses, received confirmation they were to arrive no later than December 23,2023. As of today, Jan 25,2024, I still do not have my order. I've called eShakti's customer service numerous times, always have to leave a message; I've also emailed their CS numerous times. The only response I received was from "Diana" who stated they were experiencing fabric flaws - she did not give me any time frame as to when I'd receive my order. I do not recommend ordering anything from this company EVER!

MY CLOTHES NEVER ARRIVED.

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

I placed an order in Oct that wasn't delivered until 3 months later. It was of unacceptable quality and not made according to my specifications. I was told it would be reworked and the correct garments sent, but in mid February, I'm still waiting. EShakti has stopped communicating with me. I used to love this company but they are not going to have my business or recommendation going forward

E Shakti claimed that the material for my dress did not arrive. I learned by enquiring myself a week before my special event. No refund was ever given despite assurances.
This is not legal.
Holly McNally

My product took three months to ship and once it was marked as shipped, it said it would be 10-14 business days. I am still waiting and it's now April (almost 4 months since I ordered) and I have still not received the product. According to tracking it has been delivered. We live in a safe area and have cameras. Nothing ever came. I have reached out via phone and email and haven't heard a word. I'm out over $70 for nothing.

I placed a multi item order back in November. When I contacted the company in January to ask about the order they said that there were fabric issues. I asked for a refund (some of the pieces were for the holidays), and while it was granted I still have no notice of the refund or the money back to how I paid. I have purchased from them for years- no more. Awful service.

This company has gone down the tubes. I ordered a dress in December and never received it and when i ask for a refund crickets. No one is replying or updating me with anything. It had been a few years since I ordered from them and I never experienced this type of horrible experience. I just Googled and see that I'm not alone. I don't know what happened but DO NOT order from this company anymore. There has been no transparency about what has happened and we the customers are being ripped off. So VERY disappointing.

Risky to deal with. No order. No refund. No customer service. I have basically lost my money.

In my case I placed an order. After two months, production on the order hadn't started. I requested to cancel the order and was told by email I would receive a refund. That is when the problem started. No goods. No refund. No customer service. Currently I am in fourth month since ordering and have not received a refund. I am also getting no response from the "customer champions". I have basically lost my money at this point.

I have used eShakti for more than 10 years on a regular basis. As a plus size woman it is hard to find any clothes I like let alone quality made clothing. Being big I am hard on my clothes and have often had store bought items get holes in places I can not hide. EShakti has been great until the last year. I am waiting 3 or more months for clothes to arrive. What is the point of ordering a summer dress if it is winter when it arrives?
As an experienced client I will agree you have to be very careful about fabrics and know what works on your body. Some of the items are really cheap looking.

I placed an order for 2 dresses. I received a message from eShakti that there is a backorder on one of the fabrics. I requested to cancel the order and receive a refund.

The original delivery date was more than 2 months ago. I have now waited 1 month for a refund with NO RESPONSE from eShakti. The phone number does not work and they have NOT responded to more than 2 emails I have sent to follow up on my refund.

The customer service is deplorable. If you need anything regarding order status, they will ignore you until you get to the point where you initiate a dispute with your credit card company. Then surprise, they all of a sudden see your emails! Don't trust a merchant who can't provide minimal customer service/support. Like, where is my order? When will I receive it? How come the status of my order hasn't changed in three weeks? Am I going to get my item by the time you indicated? Hello? Anybody there? Do I need to cancel? I'm getting nervous because now I'm not even sure you're real.

In this age of online ordering, not being able to update a customer about their order status, especially when you are so behind in processing orders with poor operations that you might as well just be making dates up! Just be real and tell the customer "Hey, thanks for the money. We'll get you your stuff when we get around to it maybe, I dunno, your guess is as good as ours, can't make any promises, yeah, hope you're a risk-taker because it's like rolling dice with us and DO YOU FEEL LUCKY?!?!" or just seriously don't even bother.

I ordered two dresses in Aug but it's almost Nov and I've not received them yet. First query they said it was an issue with the material for the dress. Waited some weeks nothing still, asked again, said it was ready for shipping and I would get an alert very shortly. Waited another few weeks still nothing. Asked for update no other communication at all. No offer of refund or any other explanation. Not even sure how I can even request a refund now. Complete no communication for a few weeks now.

Ordered & paid for a jumpsuit in January. Per website, order not made/shipped. It is now nearly a month later! Cant get them on phone for an update or refund. And my email has gone unanswered.

Ordered 3 items on December 29th with a posted delivery date of January 17th. Contacted eshakti.com using their customer service section on their website and direct email multiple times requesting a status update. Also called their customer service number numerous times but the mailbox was full.

On January 22 received an email response:
"We're sorry about the delay in your order #******. The items are delayed due to a quality issue in the fabric lot we received and this has delayed the shipment of your order. We are working with our manufacturing team to get you an estimated date of delivery and will keep you posted on the status."

In reading other customer posts, this seems to be eshakti.com's standard canned response.

Since I will not receive the order on time for my event, I requested to cancel the order with a full refund.
Due to the poor customer service I do not recommend eshakti.com and will not purchase again.

Interesting clothing but it came and none of it fit. Would have been interested in trying again except that it is over 3 months later and i'm still waiting for a refund. Would be happy to re-post a rating if and when I ever get my money back. I ordered a lot so it is over 300$ refund that i am waiting on. They handled printing the return receipts easily, you can get in touch with a human for that, but waiting and waiting and waiting on my money back seems like a scam at this point. Buyer beware.

Not sure what happened. They used to be efficient. Now orders take months & months to fulfill. Sadly, after many years buying clothes here, I have placed my last order.

Please don't use this website to shop. They are fake! I made the mistake of ordering from them and I lost my money

I placed my customized order on 2/8/24. My order page over the next couple of weeks indicated that it was to be "delivered by 2/27/24." By 2/29 I had neither received my dresses nor had I received an email update, so I called…twice…and could never get through to a real person…I could only leave a voice mail message. I also sent an email. In my messages I said that I was leaving on vacation on 3/6 and was hoping to have the dresses by then so definitely needed an update. No responses. I will not order from them again…and I have yet to see what the quality of the dresses are, which at this point seems I won't know until after I return from my vacation. Now I will have to go shopping at the last minute for a dress to take with me. I am not happy.

I ordered two dresses, totaling over $219.96 (dresses, tax, shipping and customizations) at the beginning of December 2023. They had an expected delivery date of 12/26/2023. Today is 01/29/2024 and I STILL don't have my order or tracking information and communication has been so poor from my "customer service champion" at eShakti. I ordered the dresses early because I need them for a wedding on 2/14/2024. Now I don't have either gown to wear. I have ordered from the company years ago and had a good experience, but this has completely ruined my opinion of this company. What a horrible company.

I ordered a dress that was too small. I returned it in March and still have not received my refund. I ordered another size and then when I realized how horrible their customer service was, I canceled my order and asked for another refund. Every time I emailed or called the company I was not contacted, as promised. I am now out the money for 2 dresses. Beware of eShakti!