I ordered two dresses in Aug but it's almost Nov and I've not received them yet. First query they said it was an issue with the material for the dress. Waited some weeks nothing still, asked again, said it was ready for shipping and I would get an alert very shortly. Waited another few weeks still nothing. Asked for update no other communication at all. No offer of refund or any other explanation. Not even sure how I can even request a refund now. Complete no communication for a few weeks now.