Risky to deal with. No order. No refund. No customer service. I have basically lost my money.
In my case I placed an order. After two months, production on the order hadn't started. I requested to cancel the order and was told by email I would receive a refund. That is when the problem started. No goods. No refund. No customer service. Currently I am in fourth month since ordering and have not received a refund. I am also getting no response from the "customer champions". I have basically lost my money at this point.