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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Connecticut
1 review
0 helpful votes
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Order delayed. Canceled
July 8, 2022

I needed this dress for my future daughter-in-law's shower and it got delayed 2 x, and wouldn't be in until after the date of the occasion. I had to cancel it. I was told 2-3 business days for refund. It's been 4. No refund yet.

Date of experience: July 8, 2022
Arizona
1 review
0 helpful votes
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Clothes that fit!
July 8, 2022

It is so nice having clothes that fit me exactly. It is so hard to find plus sized clothing that don't fit like a sack. These accentuate my slimmest areas so I look my best.

Date of experience: July 8, 2022
Tennessee
2 reviews
12 helpful votes
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Good first time experience
July 8, 2022

Was unsure about this method of ordering clothes but everything was great and i will be ordering again.

Date of experience: July 8, 2022
Oklahoma
1 review
0 helpful votes
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Some issues
July 8, 2022

Overall experience was pleaugued with one issue after the other. But I am hopeful about the resolution.

Date of experience: July 8, 2022
Connecticut
1 review
0 helpful votes
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The best
July 8, 2022

The best ever, Actually I was surprised by the best material, finishing and true size. I would recommend to everyone specially I ordered a customize model and was worry not to be the same as I expected but unfortunatly it was beyond my expectations. Order arrived in less than 2 weeks, that's incredible. Thank you.

Date of experience: July 8, 2022
Tennessee
1 review
0 helpful votes
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Dress
July 8, 2022

This is the second dress I have ordered and I absolutely love this website. Dress is high quality and stunning

Date of experience: July 8, 2022
Tennessee
1 review
0 helpful votes
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Great quality!
July 7, 2022

The shipping took longer than I expected but it was well worth the wait, the quality of the dresses are wonderful! I will definitely be a customer for life!

Date of experience: July 7, 2022
North Carolina
1 review
0 helpful votes
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Best ever
July 7, 2022

Was the best experience to design my dress length. Happy with my purchase.

Date of experience: July 7, 2022
California
1 review
0 helpful votes
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Custom fit at a great price
July 7, 2022

I like how eShakti will make any dress to my custom measurements and on top of that, most items can be further customized in style, from sleeve length to hem length and more. So great!

Date of experience: July 7, 2022
Texas
1 review
0 helpful votes
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Not what I expected.
July 7, 2022

Ordered two denim dresses, midi length for both. Ordered my regular size after referring to size charts. One dress is so long it drags the floor (should have been midi length, 4" above ankle. The other dress is ok in length but there is sooo much fabric that it is overwhelming. Nothing like the picture on website. Sadly will have to return both dresses. I was so looking forward to these too.

Date of experience: July 7, 2022
Iowa
1 review
0 helpful votes
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Great experience
July 7, 2022

I have ordered from eShakti a few times and have always been happy. Love that everything is customizable!

Date of experience: July 7, 2022
New Jersey
2 reviews
0 helpful votes
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Wow! A great experience!
July 7, 2022

What a beautiful dress! It exceeded my expectations. The fabric, the embroidery, and the workmanship are just great. It's a perfect fit- and the whole dress is fully lined. I am very pleased.

Date of experience: July 7, 2022
Colorado
1 review
0 helpful votes
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Great Custom Service!
July 7, 2022

It is so cool how you can buy dresses (and tops, and pants) that fits your exact measurements for just $30 at Eshakti! No more "It fits great across the stomach, but it's falling off my shoulders on top!" Lots of styles to choose from AND even with all that, you can customize the styles as well-- love the dress but want sleeves? No problem! Love the top but hate the neckline? No problem! AND-- best thing of all---pockets! All of the dresses have POCKETS! How cool is all that?!

Date of experience: July 7, 2022
Louisiana
1 review
0 helpful votes
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Tulle
August 6, 2022

This experience hasn't been good. My order was delayed, the sleeves on dress are bigger than it looked online and I was told I would receive a $50 gift card that I haven't received.

Date of experience: July 7, 2022
New York
1 review
0 helpful votes
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Perfect!
July 6, 2022

I received the dress that I had envisioned and it fits perfectly. Very happy and will use this service again. Thank you!

Date of experience: July 6, 2022
Pennsylvania
1 review
0 helpful votes
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Excellent quality and fit!
July 6, 2022

I am beyond thrilled! Not only were the items I ordered beautifully made and the materials high quality (and lined!) But they fit perfectly! I am 4' 10" and not tiny. I NEVER order clothes without having to alter them, until now. I can not believe how perfectly everything fit. But even more incredible, my order came with a measuring tape and the ability to get everything remade to fit! This is the best online shopping experience I have ever had! Thank you!

Date of experience: July 6, 2022
New York
1 review
0 helpful votes
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Follow up lacking
August 5, 2022

Really haven't anything since original feedback/photos sent

Date of experience: July 6, 2022
Canada
1 review
0 helpful votes
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Pretty good. I was reluctant to order things from so far away online as I suspect the return process might be a bit difficult, but 3 out of the 5 items worked out well. I would shop here again but get a smaller size.

Date of experience: July 6, 2022
Washington
2 reviews
0 helpful votes
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Order Delivery
August 4, 2022

I ordered the product because I really could not find it anywhere. I never heard anything again until weeks later, after the event I had. Never received any updates until the day it was delivered and now they want a review...

Date of experience: July 5, 2022
New Jersey
1 review
0 helpful votes
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Your customer service is lacking
August 4, 2022

I emailed a week ago about my dress and no one has reached out to me to resolve my issue. Terrible service.

Date of experience: July 5, 2022