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Eshakti

eshakti.com
chic, casual womenAge 26-45
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About the Business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback. Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist. Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Eshakti?
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Reviews Summary

Eshakti has a rating of 2.7 stars from 4,836 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eshakti most frequently mention delivery date, credit card and business days. Eshakti ranks 31st among Women's Clothing sites.

service
883
value
2,369
shipping
2,394
returns
203
quality
3,698
This company does not typically respond to reviews

Instant Feedback

21,902 reviews
Utah
1 review
2 helpful votes
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Why promise a delivery date at all?
Why keep advertising, having specials, etc if you are so backed up?
Something has to change or your original loyal customers will desert you.
It should not take 2 months for one pair of pants-and no they are not denim.

Date of experience: November 9, 2022
Pennsylvania
1 review
10 helpful votes
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2023 Buyer beware
March 26, 2023

This was a good company. Since January 2023 orders have not been received, customer service isn't returning emails, phone calls, or Facebook messages. There are many facebook posts on their site from angry customers.
My order ******* was placed in January, it was supposed to arrive by 2/15/23. I've placed 3 email inquiries, 2 phone calls and on FB DM so far no one from Eshakti has answered with an updated shipment date or a reason the product is delayed. Like many people, the dress I ordered was for a special event.

Eshakti keeps running 40% off sales though, so it looks like they are collecting as much money as they can before they close shop. Hilariously I get a site jabber email, asking if I've received my order.

Date of experience: February 24, 2023
California
1 review
15 helpful votes
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I was nervous ordering as I know enough about sewing garments that anything made with woven cotton requires exact sizing. If it isn't just so it will not look right no matter what you do. I put aside my worries and took a chance on three dresses, They all have different designs. I specified my height, the length of the dresses I was looking for and requested even further changes to every dress I ordered (neckline, sleeves, etc). When I received them, they fit perfectly. The craftsmanship was excellent. I will not hesitate to order from them again in the future.

Date of experience: May 11, 2021
Illinois
1 review
9 helpful votes
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Currently falling apart
July 27, 2023

Dresses were delivered so long after the promised date they missed my extra planned safety window and the event they were purchased for. Zero communication despite repeated emails and calls until today, when they responded to my bad feedback survey saying I should be happy they shipped now (not kidding). Given others recent terrible experiences, not a company I would ever buy from again.

Date of experience: June 27, 2023
California
1 review
0 helpful votes
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EShakti Fan
September 12, 2018

I've purchased multiple times over the past few years, and only once had an issue (which was quickly resolved). I love the dresses and designs, and the option to customize sizing (I'm tall, with a long torso and a short waist, so it's phenomenal to have dresses that hit me just right). I've also bought rack sizes and their size chart is true to inches, unlike many online retailers. I will definitely keep ordering from eShakti and encouraging friends to do so!

Date of experience: September 12, 2018
Florida
1 review
0 helpful votes
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Gorgeous fabric, beautifully made, so many choices... Be very careful when submitting your custom measurements. I had to send one dress back but they were prompt in replying and helping me. THIS dress was and is amazing. I would like to see the belt have a better and stiffer backing... but that is my only complaint.

Date of experience: July 21, 2019
Canada
1 review
6 helpful votes
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I placed an order in early October 2023 with a "guaranteed" delivery by October 31. It's now November 12 and I have no received even shipping notification. My order has been sittings at completed but not shipped for 3 weeks. I purchased these items for an event on November 17 which had appeared to be safely outside the delivery window. I am completely unimpressed with the lack of communication from Eshakti- notification of the delay and updated delivery expectations should have been sent in October when they failed to meet deadlines.

I was recommended to this site by a friend and she was surprised at my negative experience. I would not recommend anyone purchase from this website.

Date of experience: November 12, 2023
Texas
1 review
0 helpful votes
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I've bought several dresses from eShakti and am never disappointed with the quality, sizing, fabric, or timing of delivery. The prices may seem on the higher side, but I promise it is money well spent. And they often have sales that make me feel as though I'm stealing the clothes. As a person living on a budget, I have to say I'm very thankful when there are sales. Give them a try, the customization alone is fabulous.

Date of experience: January 30, 2019
Maryland
1 review
14 helpful votes
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Eshakti became a SCAM
March 6, 2023

Unfortunately eshakti is now a SCAM, your order will be delayed and nonsensical messages will be sent like "there was a delayed due to a quality issue, we are working on it and let you know when is ready" and that's it, you won't receive any assistance, real solution or refund from this website after several weeks. If you made the mistake of ordering here recently just use your credit card company to claim back the payment otherwise your money is gone!

Date of experience: February 4, 2023
New York
2 reviews
6 helpful votes
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By far the BEST!
September 1, 2020

I have a diverse family to mask; a beefy teacher in his 50's, a petite 10 yr old, two teenagers, and myself. I've sourced several options for my daughters, and my husband, all of them with varying success and minimal longevity. Eshakti has managed to mask my entire family with functional and comfortable
Options. The neck strap is fantastic, the designs and fabric options are phenomenal. The prints can be fun and sophisticated!
We just ordered 6 more, and can't wait fir their arrival. You won't be disappointed!

Date of experience: September 1, 2020
Texas
1 review
21 helpful votes
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I ordered three items from eShakti, and when they arrived the quality was not as advertised. I returned all three in new condition in the same box according to eShakti's refund policy. After multiple e-mails trying to receive my refund, I was notified today that two items were finally being refunded. What about the third one? EShakti, if you'd like to remedy this, issue a full refund for order # ******* immediately.

Date of experience: August 31, 2021
New York
1 review
1 helpful vote
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I love eShakti because they custom tailor your clothes to you. I don't fit an off the rack size so being able to wear beautiful, trendy, well made clothes was very difficult before I found EShakti. And their customer service is outstanding- when one of my garments did not fit me properly they remade my dress with no problems whatsoever. I am going to be an eShakti customer for life.

Date of experience: September 5, 2018
Ohio
3 reviews
3 helpful votes
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Holiday Jumpsuit
December 25, 2019

I am very pleased with my purchase. I've been tricked so many times from online merchants, I was very skeptical, but I took, yet another chance and purchased a jumpsuit I saw from this company. It was promptly shipped, well packaged and met every expectation I had. I would recommend this company to anyone. They will customize your purchase just for you. Your size, height, and preference is considered when ordering from this company. Their merchandise is affordable and they carry a wide-range of styles to suit the most discriminating taste.

Date of experience: December 23, 2019
Virginia
1 review
8 helpful votes
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I have not received a response to multiple emails and voice-mails requesting an update on an order that was supposed to be delivered on 2/16/24. I've ordered items in the past without an issue but cannot get any assistance with my order. I am contacting my bank to dispute the charges. This is very frustrating. You've lost a customer. This is unprofessional and unacceptable. This is theft. I'm very disappointed.

Date of experience: February 29, 2024
Tennessee
1 review
5 helpful votes
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I love every article of clothing I have purchased from eShakti. I even purchased my wedding dress there after being a loyal customer for multiple years! First time buyers should pay close attention to measurement and fabric details and be aware that the shipping takes some time. I know when I order something, it's not going to be here the next day, and I am content waiting as I am always satisfied with my purchase.

Date of experience: February 16, 2018
Washington
1 review
12 helpful votes
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I ordered a dress with my exact measurements and everything was perfect except the waist which had an additional 2 inches. A lot of dress styles might be fine with that extra room but this one just looked sloppy and frumpy so I returned it. Still waiting for my refund. I might try again with something less complicated.

Date of experience: September 3, 2021
New York
1 review
16 helpful votes
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I recently ordered two dresses, and I could not be more pleased with the finished products that were made for me--they are so lovely and well made. Clearly a great deal of care went into them. I had previously returned items and ordered these in exchange, and the return went smoothly--no hassles, no problems. Really appreciating this blue one in particular!

Date of experience: March 21, 2020
Utah
2 reviews
16 helpful votes
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No way to reach customer service
March 10, 2023

I ordered two dresses from eShakti on January 11,2023 with an expected delivery date of January 30,2023. Currently as of today February 8,2023 my order has not even been processed but the money has been charged to my credit card. Calling customer service (they will not answer, but will only allow you to leave a message) and emailing multiple times have not resulted in any communication from them. As a side note, I ordered from them in October 2021 and did not have a problem whatsoever with that order. I would love to know what is going on this time.

Date of experience: February 8, 2023
Illinois
0 reviews
4 helpful votes
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When I placed my order, I received a confirmation email informing me my order would arrive on or before 5/15/22. As of 5/25/22 it still hasn't arrived. I've emailed customer service several times and still no reply. I've asked if the order was shipped or if there is a tracking number. I just had to run out and purchase a dress for a wedding this weekend since it's clear I won't be getting my order from eShakti in time. This is my first and last time ordering from this company. Very disappointing.

Date of experience: May 25, 2022
California
1 review
9 helpful votes
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I think everyone should know about this company. I am preparing for a special vacation, and the only worry was what I would wear until I remembered Eshakti. I got almost my entire holiday wardrobe made just the way I wanted it. The clothes are so cute and well made I feel like a princess! I even had a couple of returns, and it was absolutely easy. Thank you for helping to make my trip that much more enjoyable. I'll never forget it.

Date of experience: June 23, 2021