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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Tennessee
1 review
0 helpful votes
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Great Spring/Summer Piece
April 5, 2022

I can't wait to pair with my spring/summer bottoms!

Date of experience: April 5, 2022
Georgia
1 review
0 helpful votes
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White Dress.
April 5, 2022

The arms are tight, and I don't care for the material.

Date of experience: April 5, 2022
India
1 review
0 helpful votes
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Good material
April 5, 2022

Amazing experience. Sizing perfect. Would shop here again

Date of experience: April 5, 2022
Maine
1 review
0 helpful votes
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Dress
April 5, 2022

Great turn around time, nice quality, well made, size is accurate

Date of experience: April 5, 2022
North Carolina
1 review
0 helpful votes
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I've ordered several things over the years from eShakti - some in regular sizing, some with special adjustments. This is the first time that I've tried the FitMe experience.

Date of experience: April 5, 2022
GB
1 review
0 helpful votes
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EShakti has given me a new way of shopping. With fabric customization, I can get exactly what I want. It's so great to be able to modify a dress to get exactly what I want that I can't go back to normal shops.

Date of experience: April 5, 2022
California
1 review
0 helpful votes
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Beautiful dress!
April 5, 2022

Fits perfectly, I love it! Came much faster than I anticipated coming from India.

Date of experience: April 5, 2022
Massachusetts
1 review
0 helpful votes
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I ordered three custom dresses
May 5, 2022

I need to have all three dresses altered. Maybe I should have purchased regular size without going custom. I am going to send dresses back to have them fixed.

Date of experience: April 5, 2022
District of Columbia
2 reviews
0 helpful votes
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Very pretty dress! Easy Ordering!
April 5, 2022

It is very easy to make purchases. I liked the ease of shopping on eShakti.

Date of experience: April 5, 2022
District of Columbia
1 review
0 helpful votes
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Not the best style
April 5, 2022

The fit was very good, but I returned. Unfortunately the style of the top, rendered in the jersey, did not seem to go with the style of the bottom at all. The button up top was especially odd.

Date of experience: April 5, 2022
Texas
1 review
0 helpful votes
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Satisfied Customer
April 5, 2022

Always pleased with product purchased. Just time it takes to ship not very happy. It came 6 days later than promised by customer service, But it got to me on time for my event.

Date of experience: April 5, 2022
North Carolina
1 review
0 helpful votes
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Seamless start to finish
April 5, 2022

The site is easy to use. I ordered the product as is and updated my size.

Date of experience: April 5, 2022
India
1 review
0 helpful votes
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Finally!
April 5, 2022

Extremely impressed with the entire online shopping experience of dresses curated to one's measurements and requirements. The platform was easy to use. The packaging was great too; loved the give away measuring tape. Look forward to seeing some trousers/pencil pant designs as well.

Date of experience: April 5, 2022
Delaware
1 review
0 helpful votes
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Chambray dress disappointment
May 4, 2022

Not responding to my return order or a follow up email. Very frustrated.

Date of experience: April 4, 2022
Texas
1 review
0 helpful votes
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Pretty Amazing
April 4, 2022

I'm super impressed with the quality, the colors and and the cut. I gave it 4 stars because the wrap makes for a rather low cleavage cut making it hard to adjust for…well, breast safety. But overall I really love this dress and look forward to buying from here again!

Date of experience: April 4, 2022
Arizona
2 reviews
0 helpful votes
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Website was fairly user friendly
April 4, 2022

One good purchase, one not so good purchase. The dress looks awful on me. Well made but just not what i expected. Its really for someone who isn't looking for a flattering look

Date of experience: April 4, 2022
Ohio
1 review
0 helpful votes
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Beautiful dress with pockets
April 4, 2022

I had been looking at this dress forever and I decided to order it for my bridal shower. It fits wonderfully and everyone raved over how beautiful it is.

Date of experience: April 4, 2022
California
1 review
0 helpful votes
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Beautiful
April 4, 2022

This dress was absolutely more beautiful than I ever imagined in person! Great quality and fit! The V neck was slightly deeper than I anticipated but that was the design I chose so it's okay! It was still so nice to wear and I received many compliments.

Date of experience: April 4, 2022
New York
1 review
0 helpful votes
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So many options to choose from!
April 4, 2022

I love the fabric customization. I fell in love with the design of my dress but couldn't wear to the black and white color to a wedding I will be attending. I had so much fun looking through all the fabric customization options to find another fabric. The only problem was there were too many options! Oh and of course I love that everything has pockets!

Date of experience: April 4, 2022
Texas
1 review
0 helpful votes
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I did a custom measurement because I wasn't sure how it would fit and wanted it to be nice but it was not a good fit at all. I was confused about how the fit could be so wrong with all the measurements I gave. The waistline was high and the bust poked out at a weird angle and the skirt was much longer than what I asked for.

Date of experience: April 4, 2022