On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Been wanting to try eShakti for a while and finally did. LOVE it! The quality is so nice, you can see that each piece is made by hand and not mass produced. Will def buy again!
I just wish the fabric was higher end, other than that, I am very happy with these dresses
Always good - I order quite a bit & have been amazed at the quality of the items
Always great! This is the 3rd dress I've bought and they are always perfect size and fit.
Please, please add a way to indicate that we need length added above the waist! I love your dresses and really want to buy some but not if the waistline is going to land at my ribcage!
My overall experience was very good. I really liked the ability to customize the look of the dress I selected to suit my particular needs and preferences. I was concerned about the quality of the fabric for the price but it is great - a really substantial jersey - and the dress was very well made. The only issue I have is that the dress seems longer than was ordered and I don't have time to send it for a refit. However, the timing is on me: I should have made my order sooner. I'm retired and don't wear dresses except for special occasions but I would certainly consider purchasing another dress from eShakti should the need arise.
Unfortunately I will not be wearing this dress. Perhaps it is due to the options I chose but it is most unflattering on me. The print is as pictured, bright and fun. I was so looking forward to receiving this, my first eShakti purchase. The customizing is a great option but, it did not work out well for me.
The fit of the dress is spot on. I ordered a size 10 without custom tailoring, and it fits perfectly
So many options, it's like having your own personal tailor! They always fit perfectly.
If I'm in need of a dress, I check eShakti first. They have so many styles to choose from and I love that you can customize them as well!
I just love how this site allows one to custom-fit their clothes. As a short woman with a long body, it is hard to find dresses that look right!
The process to purchase was easy. I really liked the variety of designs offered on the website. While nervous to order because it was not customized, the dress fit perfectly. Really looking forward to wearing it!
I am a petite tall woman that is very hard to fit. Tall clothes are often too big, and average sizes come up short on so many levels. This experience has provided me with an affordable way to get well tailored and stylish clothing that is affordable and comparable to other specialty stores.
Great material, nice fit. Love the pockets! Happy with my order
Quick shipping. Nice material. Nice length. Lovely fit.
I stumbled across this site via Facebook and so glad I did! The options are amazing and the ability to make changes is something I never knew could be done. I will be ordering more!
The custom made dress was so easy to order and fit beautifully. The workmanship is amazing and very high quality. I will definitely be ordering from this company again.
Your product configurator is the best I've ever seen. Absolutely great!
Basically, everything in my closet at this point is something from eShakti. I cannot recommend this company highly enough.
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.