eSalon

I ordered demi permanent and am happy with the color and it has lasted longer than I expected! Usually red shades don't last long on my hair but this one did. Very good customer service. Easy to use, I have long fairly thick hair and one bottle was plenty for my hair. Not sure what others are doing to not get good results?!?! My one complaint is my hair feels drier than usual, but it is winter and a draught so that might be part of it. Would use again!

Absolutely appalled by these, changed the chosen colour my wife chose and assured her it would be blonde or money back. Instead she is now brown and we need to pay to go to hairdressers to fix it and they refunded just the cost of the dye. Wow you should be paying the 100 its going to cost to fix. DO NOT USE just get a dye off the shelf if ur gonna do it yourself as it will turn out better than from these.

I was charged and recharged before i tried this product which was recommended by a friend
Very disappointed.
Colour is patchy
And my hair feels bad. Regrowth back after one week.

DO NOT EVEN TRY IT unless you want to wait for the mistake to grow out or go into your hairdresser with your tail between your legs or rather head in a bag of shame.

The premise all sounds too good to be true which should have been a big tip off right from the start.

The company requests a photo so that they can match your color. What you say? If I wanted my hair color why on earth would I be dying it? Ok marketing mistake #1 they don't really use professional hair consultants to formulate you color but rather calculate your color from a flat image. What do you get from a flat image... You guessed it... FLAT DULL DYE.

Save your dollars and go with something more trustworthy. BAD product unless you are going for that dead head look with no highlights.

After years of using eSalon, I sustained a chemical burn on the surface of my palm. If I had already removed my glove, it probably would have been more than a surface burn. I have been crying worrying that my hair might fall out or break! The remaining color (this is supposed to be mixed with water and applied before rinsing) came out of the bottle like a volcano, and the bottle was hot to the touch.
I don't know what they did to my hair coloring, but I will NEVER use their product again.

My initial color formula didn't quite cover my Greys enough but their customer service was awesome and after speaking to a color professional and Sending photos they tweaked my next formula and it was perfect. So much better than a salon trip every month

During the pandemic, my natural hair came in soft. The dyed hair from this company was crisp and dried to the point it was like straw. I never color anything but my roots so it wasn't because all my hair is always colored. I've also had trouble with this product covering my gray. Customer Service just told me to keep in on longer during the dying process. Never worked. I switched to Olia by Garnier. The gray is MUCH MUCH better, the colored hair is SOFT, not crispy. The only thing this company got right was the color. That's it. I just canceled my subscription.

Since my salon was not seeing clients due to "The Vid" (now back at limited capacity) and I'm not special like Nancy Pelosi, I thought I'd give this a try. While I appreciate the concept, I'm honestly not impressed. Truth be told, it has to be difficult to try and consult clients and estimate hair color through photos and descriptions. Everyone will see/interpret things differently. I had no issues adjusting my color with the colorists (they were pretty patient with me, I'm a particular $#*!), but I'm just not thrilled with how drying and inconsistent the color is. I've done my own hair FOR YEARS prior to seeking out a salon, and even have a couple stylist friends (unfortunately they live far from me) who've educated me on this and that. Never have I had such a patchy outcome than I have with this color. They only offer a liquid color, so that should've been my first clue that this would wreck havoc on my perpetually parched, 2B/C, prone to frizz hair. They do offer add-ons like weekly masques, moisturizing conditioners and shampoos, as well as other styling products (their root lift spray is the best I've tried), and I have the deep repair conditioner... it's ok, but smells divine. I will give them one more shot (going with the three strikes rule); if I'm still "meh", I won't use them again. They're not off to a great 3rd start though, I was informed my order shipped 2wks ago, but I have not received it yet. Last tracking update via USPS was a week ago, I'm not sure who it falls on at this point.

I ordered color and it was stuck in Orlando for 3 days and not going anywhere. I called customer support and lady stated she would send out another batch priority mail and should have within 2-3 days. I now get notification that I will not receive it till 5 days later. I called again and they stated they only quote business days. Bottom line use a different shipping method. USPS is NOT reliable and your company will be losing money by sending out "free" hair color everytime USPS doesn't deliver.

Well as long as you don't mind not getting to make your own choices then go for it.
If you do like to decide what you want your hair color to be then X out the esalon option.
It is for people afraid to move past vanilla in life.
You literally can not choose a color that they DO NOT think you should. I'm sorry but that is not only boring but completely ridiculously controlling.
I'd give it one star but i am rating the concept, not the product. Dull browns, come on down!
No thanks.

Just tried Esalon for the first time, and although the red didn't turn out as intense as I'd like, I'm sure we can figure out the right formula eventually. Dye process wasn't messy at all, and the smell was pretty neutral compared to some box dyes I've used in the past. Granted, I've been dyeing my own hair for over 22 years, so I'm not sure what some other people on here were expecting. Maybe the company is better with reds than some of the dark tones? At any rate, good stuff. Would definitely recommend.

I noticed SiteJabber does not list esalon.com as one of their business reviews so I wanted to review them in hopes that Sitejabber will pick them up. Esalon is by far the best, safest hair color product I have ever used. Trust me I have tried hundreds of them over the years. Never, not even the one time I decided to pony up the bucks for a salon job, has my hair been, fuller, shinier, healthier than since I started using esalon. I've been using esalon for a little over a year. I love the look and feel of my hair now as never before and I am 60 years old. While esalon is more expensive than most box colors it is far less expensive than coloring at a salon.

First of all, they will only offer shades very close to your current colour, so if you'd like a change in hair colour, that's not possible. After dyeing my hair with their product no-one ever noticed that there was any difference. And I used an off the shelf product before, so I can't for the life of me understand why pay 3x more for their product? But this is all your personal choice. Some think it's worth it, so go for it. However, what really pisses me off is their customer service. My shipment is a month late, according to online tracking the mail service never received the package, and yet they refuse to issue a full refund. So only go for the subscription if you're prepared to pay for it regardless of whether you receive the product or not!

Seldom does one actually receive a service and/or product as good as promised by the company trying to sell you something!
However, I took a chance and placed an order with eSalon, and I'm
So glad I did.
The customer service department was outstanding They showed interest in what my needs were and were very versed on the hair coloring I needed. They guided me all the way through.
I was thrilled with the color saturation and the beauty of the different colors blended.
When I ventured out with my new look, I was walking proudly. I'M hooked and will definitely be ordering from now on.

P.S. I love the many compliments I receive from friends and strangers!

I ordered hair color from esalon.com. When I answered their question about how often I color my hair, I was signed up for their auto delivery service unknowingly. I didn't receive an email or any other information about this. I received an email about 4 weeks later saying my new shipment had shipped and my credit card had been charged. I called to cancel and the CSR said I had signed up when I answered the question about how often I colored my hair. I never saw that on the screen. They said to return the order, but that I would still be charged for shipping. Of course, it was too late to cancel the shipment. Just wanted to let others know. What a nasty way to treat a new customer.

Cancelled my account prior to finding out I had a charge on my credit card for a shipment I never received. Their only solution was a credit (on an cancelled account?) or return of opened items for a refund. Kind of hard to return items that were never received in the first place. The only other option I am left with is to call Chase and file a dispute. Worst customer service, will not return to this company. Color is expensive and does not justify the expense.