Carol P.

I took a chance and ordered from esalon. I put a note to the colorist so she would call me. Didn't happen. Got my kitabsolutely the WRONG color! Cannot use at all- my first kit-completely wrong! Called to see about canceling it all. They said to return the kit. It had been opened. They said P O would do "Return to Sender" I countered that if it had been opened they would not. I took to P O and, surprise!, they would make me pay $5 for it. I called esalon again- they told me to do the same thing again! Really? They would NOT send me a postage label. This COMPANY IS NOT ONE TO DO BUSINESS WITH - poor business practices in my opinion. Very disappointed! Sooo sorry I took a chance. BUYER BEWARE!. Very bad experience! Won't make that mistake again! EVER!