eSalonReviews 104

DO NOT EVEN TRY IT unless you want to wait for the mistake to grow out or go into your hairdresser with your tail between your legs or rather head in a bag of shame.

The premise all sounds too good to be true which should have been a big tip off right from the start.

The company requests a photo so that they can match your color. What you say? If I wanted my hair color why on earth would I be dying it? Ok marketing mistake #1 they don't really use professional hair consultants to formulate you color but rather calculate your color from a flat image. What do you get from a flat image... You guessed it... FLAT DULL DYE.

Save your dollars and go with something more trustworthy. BAD product unless you are going for that dead head look with no highlights.

I ordered hair color from esalon.com. When I answered their question about how often I color my hair, I was signed up for their auto delivery service unknowingly. I didn't receive an email or any other information about this. I received an email about 4 weeks later saying my new shipment had shipped and my credit card had been charged. I called to cancel and the CSR said I had signed up when I answered the question about how often I colored my hair. I never saw that on the screen. They said to return the order, but that I would still be charged for shipping. Of course, it was too late to cancel the shipment. Just wanted to let others know. What a nasty way to treat a new customer.