eSalon

The best hair color, customer for 7 years love the natural color leaves hair shiny beautiful love love will never change to another company. Thank you so much ESalon very happy customer. Diana N

Contacted company five times regarding the incorrect color sent, They failed to respond to customer.

This wrong color was dark and red, and not the color that was ordered.

Do not give them your credit card. They will continue to charge your card and when you return an item they will tell you they never received your item.

I Googled best hair dyes and this company came up. My bad, I did not read the reviews before I ordered. The hair dye you receive is the same as what you can buy at the grocery store. They ask how often do you dye your hair? This gives them a time line when to charge you again and ship you another order. I did not sign up for their program because I was comparing dyes. Once they get your card information they charge you and ship their overpriced, over-the-counter hair dye kit that isn't worth $34.23. It doesn't last, and doesn't cover your gray hair as long as they say. So, I will dispute the charge with my bank and advise them that I canceled any and all future associations with this scamming company. You just can't trust any online companies to be trustworthy these days, the majority of them are only interested in getting your money in a scam hoping you won't do anything, which most people do, and they keep your money. Leason learned! $34.23 for hair dye you do yourself? Not worth one cent!

My daughter wanted to go a medium red shade. I sent pictures of her hair to the "colorist" as requested. They said it would help them formulate the color for her. Mind you, she had very healthy hair. Very.

So we put the "specially formulated" color on, waited exactly the recommended time, and then she hopped into the shower to wash her hair. Within minutes she was SCREAMING for me. Her hair was coming out in chunks. I've never seen anything like it. I was crying while we were drying it, because I was sincerely afraid she was going to have huge bald spots. Further, as we were drying it, what wasn't falling out was melted. Actually melted into clumps.

It's been six months and we've spent hundreds of dollars on products to help her hair heal. We've finally admitted defeat and she's going to have the majority of her hair cut off. We're looking into extensions because so much of it has to go.

I realize what happened to her could have been a formulation error. But it was semipermanent color, so there really shouldn't have been anything in it to cause so much damage. She wasn't lightening, she was darkening her color.

In short, unless you're willing to take a chance on spending hundreds of dollars to fix your hair, only to have to cut it all off in the end, I'd 100% avoid this product.

Their response to what happened to her was "that's weird." So, customer service isn't any better than the product itself.

Shortly after posting the review below to sitejabber, I received an email from eSalon thanking me for my review (they didn't attribute the review to sight jabber but I haven't posted a review of esalon to any other site) and indicating that I was getting a refund for the second coloring kit that I received, due to the continuing subscription that I was unaware of. It was also stated in the email that the post office doesn't notify e salon when they dispose of a package--implying, I guess, that the problem with my return was a post office problem and not a problem with eSalon's return process.
Several days later my bank account was in fact credited for the coloring kit. Thanks, site jabber. I'm sure I was never going to get a refund without the site jabber review.
Original review:
I ordered a custom color kit from eSalon but changed my mind about using it before I received it. Since I had asked for it to be custom-made I didn't pursue getting a refund. I was shocked when I received a second kit about a month later. I had no idea I had signed up for a continuing subscription. When I contacted E salon they told me to mark the package as refused and turn it over to the post office so that it would be returned to eSalon. When they received the package they would issue me a refund. I followed those directions although it sounded sketchy. I tracked the package today and USPS indicated that the package had been disposed of, that it couldn't be delivered or wasn't accepted by eSalon. I realize that the post office could have issues but I've never ever been directed by any other vendor to return a product by refusing delivery. Something's not right there.
I question why anyone would ever knowingly sign up for a continuing subscription before they had even ever tried a product initially.
I'm disappointed that this product has been featured in various magazines and websites. I never see any mentions in those articles about the continuing subscription.

I initially ordered a dark brown color but for whatever reason they would not give me that color. Instead they sent me a soft black which turned out to be Raven Black. Its so dark, it made my hair look off balance. Despite pleading many times for them to send me a dark brown, they sent me a raven black and would not offer me a secondary option. Instead they refunded me for the intial purchase. It would have been nice if they gave me 2 options and I would have had NO other problems since it would have been my choice. I would have been very happy with the result of the dark brown. I used the only option they gave me becuase I wanted to try the service and trusted them but after usage, the black is way too dark and made my hair look off balance. Imagine top part black and middle to low brown with blonde. Nice right? Esalon must be very proud every time they screw up someone's hair. Well, now I need a color correction. Isn't that nice? I don't recommend. You will have unethical people who discriminate and who won't provide you service, who will argue with you and won't listen. They will not give you the color that you actually want. The colorist said that they could lighten my hair over time. LOL. Not with the Stark Black color you sent me. They are unqualified and unprofessional to the highest degree. Please do not be in business any longer. Your company is doing your community and people a great disservice.

I don't have as much money as I used to. I went to CVS to look at ways to save money and do my own hair. I thought if it was more expensive then it might be the best. My friend who's and experienced colorist did the application. I had the product on for more than the recommended time because of my gray roots. I was excited to think I could save money by doing my own hair color. My roots look EXACTLY like they did before. I WISH I had bought a less expensive product that would have probably worked.
I fell for the packaging and the price.
This product is not good.
I really wanted to like it.
I think the positive reviews were likely made up by people in this company because I can't imagine that anyone else would give this company a great review.
I do NOT appreciate when a new product comes along and thinks they can get people to buy because of their packaging.
I don't know HOW they got into major retail stores but their product is TERRIBLE.
Do not let the packaging fool you.
Learn to discern when a company makes up their own reviews.
No one with an outstanding product that costs twice as much as others would have the need to post fake reviews or have a $#*!ty product that costs TWICE as much as more reputable brands.
I BELIEVE that in SOME WAY this AWFUL product was backed with a lot of money and they managed a way to get their way into stores.
Their product is TERRIBLE.
Don't be fooled by the packaging or fake reviews.

I was a customer with them for 7 years. Since I was on a subscription-basis ordering, hair colors kept coming to me even though I wasn't coloring my hair every 7 weeks. In a nutshell, I noticed a bottle that was 4 months old that it was evident that things were growing in the bottle - BIG nasty things too! The bottle was always in my home on the counter, so it wasn't exposed to heat, cold or anything of the such. I sent pictures to them and they refuse to credit my account back. I cancelled by the way, but they will only offer a "free hair color for next time" - um, your stuff is growing in the bottle, I have NO interest on putting that on my hair. So long story short, when I pointed this out, "magically" their FAQ now includes that you must use within 6 months (yes, it was 6 months and 1 week when I finally got around to emailing them) BUT Google the "gold standard" across the board for hair colors, and you will find the "standard" is THREE YEARS - so I wouldn't recommend this company at all - not at all. Use another company for your hair color that actually care about their customers.

I've been using Esalon for over a year and I like it. The color is great hair is soft. Little pricy.

There I was relaxing in my living room after a long week of work. I was watching some movie on the Roku channel to take my mind off things and wind down for the weekend. The movie stopped for a commercial break; the first commercial was for Liberty Mutual. After chuckling at the silly antics of the "LiMu-Emu" and Doug I was jolted from my reclined stature with "THINK OUTSIDE THE BOX!" For the next 30 seconds I thought I was going to need to make an appointment with the ear doctor to inspect the damage the blown out speakers had done. As I thought the ad was coming to a close I was starting to relax back into my chair. But wait! Is it possible?! My eardrums continued to be assaulted as for the last fifteen seconds of the ad got even LOUDER! My ears were practically ringing by the time the commercial came to a close. The movie returned after the break and the dialogue volume level was so soft I was straining to hear the key plot points of the story. This ad played on every commercial break, it played MAGNITUDES louder than all the other ads and the movie itself, probably upwards of 20 dB louder. I'm sure the product is good but they need to remaster their commercials to a reasonable volume. Every time it came on it was like I had minor PTSD of the first assault on my eardrums. This company needs to fix its ads if it wants any positive words from me.

Don't trust the "color expert" gimmick, it is all a lie! This color does not cover grays! 100% guarantee is also a lie!

They never respond once the payment is done. They do nothing even when the customer is unsatisfied on thier products. Just the money makers.

Think they got too big and didn't make the necessary adjustments. Service sucks, email response sucks and getting the color correct sucks!