eSalon

One of the very bad experiences with this brand. Never thought I would ever say this. I placed my first order but couldn't use it due to health reasons but I realized my next order was also placed with double price along with shipping fee. As soon as I saw that, I canceled my subscribe and raised to customer support for cancelling the order, but their was nobody available either on email, nor on call and I kept trying so I can reach out to someone and my order coukd be canceled. Unfortunately they responded after 2days over my email, stating the order is already shipped and only thing I can do it return once I receive it bearing the reverse shipping charges by myself. With that in mind, I already was charged a £5.99 shipping for the order I wanted to cancel making it a total of £27.99 and if I return that, I would again be paying some £10(approx).
I really felt due to poor customer support from this brand, I have been charged for no reason.
I would never recommend this brand, forget about how the product is, their service is awful.

While there was nothing wrong with the product itself, where this company lets itself down is with their poor customer service. Like too many British companies, they seem to have absolutely no concept of how decent customer service can actually increase their sales. I paid 11 euros for my initial hair dye, was told nowhere that this was an introductory offer, then when it was time to order the next one, was informed that it would cost 29 euros - so almost 3 times as much. When I commented about this to them, the same people who had been sending me fake friendly emails asking me to tell them what I thought of the colour, were now unresponsive. Truth be known, this should have been an opportunity for someone from their staff to communicate with me, and maybe convince me of why, even at the greater price, their service/product was worth it, but I got nothing. When I commented a second time, basically stating that their lack of communication meant that I would be unlikely to recommend them to a friend, I still got no response. A company with good customer service could have possibly kept me as a customer. Instead, I will never order from this company again.
UPDATE: Possibly because someone from esalon has read this review, I've just today received an email response to the very first message I had sent them 1 1/2 weeks ago, wherein they seem to be taking the advice I wrote in this review above. While their response came a bit too late for me to completely change my opinion, I do appreciate the effort, and have raised my rating from 1 star to 2. Perhaps they'll turn things around. I do hope so, because their overall concept is good if they can make it work.

E-Salon has been my go-to for fantastic hair long before the Pandemic. It's been a game-changer, especially considering the exorbitant salon costs and frequent appointments I used to endure. Their professional-grade products, accompanied by detailed instructions and support, have truly transformed my routine.

One impressive feature was the toning mask included in my highlights kit, which not only prevents brassy tones but also doubles as a post-highlight conditioner. Even my colorist was amazed when I mentioned it! The compliments I receive on my color are constant, and it always surprises people when I reveal that I do it myself.

The support from my e-Salon colorist has been exceptional; I can ask questions and receive detailed email responses, even with her direct phone number for more personal discussions. Their proactive approach, like calling to confirm orders that might overlap or helping me adjust my auto-ship frequencies, has made the experience incredibly smooth. Plus, temporarily un-enrolling and re-starting is hassle-free since my information is securely stored in my account.

I can't sing enough praises for e-Salon - they've earned in me a customer for life!

I was charged and recharged before i tried this product which was recommended by a friend
Very disappointed.
Colour is patchy
And my hair feels bad. Regrowth back after one week.

I decided to try eSalon for a change. My first kit came in December and it didn't cover my gray hair. The second kit came and when I mixed it the became very hot then exploded. The mixture got the back splash, my cabinet, and my ceiling.

I can't get refund on the first kit and the instructions they set me to remove the stains didn't work. When I asked to speak a manager (after three phone calls) they told me one wasn't available and they wouldn't take down a message.

Thank you eSalon my kitchen now looks like a homicide scene.

Tried this product, was not overly impressed, poor colour and coverage. Wrote it off as error on my part. Find they have kept my PayPal information and billed it more than twice the original amount for this inferior product. I looked at my PayPal account and find that, without my knowledge or authorization they made it an ongoing purchase which I have now canceled. BEWARE

Since my salon was not seeing clients due to "The Vid" (now back at limited capacity) and I'm not special like Nancy Pelosi, I thought I'd give this a try. While I appreciate the concept, I'm honestly not impressed. Truth be told, it has to be difficult to try and consult clients and estimate hair color through photos and descriptions. Everyone will see/interpret things differently. I had no issues adjusting my color with the colorists (they were pretty patient with me, I'm a particular $#*!), but I'm just not thrilled with how drying and inconsistent the color is. I've done my own hair FOR YEARS prior to seeking out a salon, and even have a couple stylist friends (unfortunately they live far from me) who've educated me on this and that. Never have I had such a patchy outcome than I have with this color. They only offer a liquid color, so that should've been my first clue that this would wreck havoc on my perpetually parched, 2B/C, prone to frizz hair. They do offer add-ons like weekly masques, moisturizing conditioners and shampoos, as well as other styling products (their root lift spray is the best I've tried), and I have the deep repair conditioner... it's ok, but smells divine. I will give them one more shot (going with the three strikes rule); if I'm still "meh", I won't use them again. They're not off to a great 3rd start though, I was informed my order shipped 2wks ago, but I have not received it yet. Last tracking update via USPS was a week ago, I'm not sure who it falls on at this point.

I wanted an all over color, they e-mailed me and suggested blonde highlights. Mind you. They added only to highlight the grow out. My hair is literally orange and in patches of colors. Sent them an honest review and no response. Going to the salon on Sunday to get it fixed. They should refund me and have t heard a peep from the company. Good news, I get to walk around for a week looking like this! Nice Save your money, I think I paid $50-60 for the kit and with $150 to get it corrected I'm looking at $ 200 and more hair damage.

I'd been going to a hair salon my entire 'gray' life. I'd spend between $150-$200 every 6 weeks. I started using eSalon over a year ago. Not only does my hair turn out exactly as I want it but it's saved me tons of money.

At least it was easy to cancel…the dye deposited zero color. I tried to used this late at night before a meeting the next day, guess have to use eyeshadow to cover my roots. So angry.

When I ran across an ad for eSalon recently, I was intrigued but not convinced that they could actually formulate a custom color that would not only match mine, but also deliver a product that was safe and easy to use. My gosh, was I ever wrong. My daughter came over and painted my roots today, and I'm thrilled with the results. The product perfectly blended with my existing strawberry blonde color, and I know from experience that red tones are tricky to work with. I don't know how the hair color wizards at eSalon do it — and at such a reasonable price! — but I'm a believer. Thank you so very much!

I have used this product for 9 years approximately 20x a year. I know how to dye my hair. I dyed my hair in July the same way I always do. Second bottle of dye seemed warm/hot when I mixed it for the "ends" and exploded all over my bathroom. Hit the wall 9' feet away, stained the wall, my clawfoot tub and my oak flooring. Thank God I had left the room for a minute or it would have probably blown up in my face and blinded me. I contacted eSalon as I researched and saw this is a reoccurring problem with their product. They said all they could do is refund the cost of the kit. No help with repairs. Very cold, computer responses. They know this is happening and are not doing anything to protect their customers.

Ordered Jan 19, tracking number says it doesn't exist when you track, and they told me they will do nothing until Feb 17? 30 days to get hair dye?
Don't even try it. Such a scam.

I was so sick of the dye I was purchasing from a salon. I thought I would try e salon! From the dye custom formula, 2 pairs of gloves, dye color wipes and protective Vaseline like, but so much nicer formula. The instructions were so big and clear, I have vision issues. I appreciate everything they included. I was absolutely floored with the shampoo and conditioner trial sized kind. Worked like moisturizer magic! My natural hair is red,blonde. This color was so fantastic and shiny! Being an older lady, I'm almost 46, I was skeptical. I been dying my hair since going white at 42! WOW, this stuff is great! Just wanted to share the positive results! Hit it out the park! Thanks e salon!

After years of using eSalon, I sustained a chemical burn on the surface of my palm. If I had already removed my glove, it probably would have been more than a surface burn. I have been crying worrying that my hair might fall out or break! The remaining color (this is supposed to be mixed with water and applied before rinsing) came out of the bottle like a volcano, and the bottle was hot to the touch.
I don't know what they did to my hair coloring, but I will NEVER use their product again.

First order, pretty good, 2nd order was absolutely horrendous! No grey coverage, color was totally off from the first. Terrible customer service once I complained. The bottle literally started to explode within 5 min, which did not happen with first order. Not a consistent product. Will never use use this company again. The quality of my hair feels terrible now I am very worried something was seriously wrong with this product that ruined my hair. I have a salon appointment soon to hopefully recover from this disastrous hair product. I'm very experienced at coloring my own hair, this is not something I'm an amateur at so no this was not user error. I have yet to hear back from esalon. DO NOT USE THEM! Just spend the extra money do to a reputable salon!

First off... Packaging is the cutest ever. I immediately fell in love with that.
However, instructions to do roots first is wrong. That's only for touch ups for some color. I was going 2 shades up; ends firsts roots last. I put it up on top of my head... Bag it and then blow dry on high heat and then wrap that in a towel to keep the heat in. It has nice amount of ammonia which helps own cuticle and force that dye on the hair. I have grey hair... Mixed in blonde. Lol... I went from dark blonde to medium ash blonde 8.1. After I dye it puts purple shampoo in toweled dry hair for 15 minutes. Amd after that I put revlon conditioner in for 15 minutes and rinse scalp only in cool water.

This product is the best I ever used and better than at the salon. I paid 200 plus... ridiculous. With new job I have no time to shop or go to salon.
I'm in love with eSalon!
Oh My God! Thank you! It's perfect. My bf is gonna be happy too. Lol

If zero stars was an option, that's what I would've chosen! Ordered a beautiful, vibrant, coppery, red color for my fine, gray hair. Color & coverage was VERY INCONSISTENT. Poor quality! Will cost you a salon visit to correct! Do NOT do this at home!

It was cheaper to buy when I first subscribed...like £12. Over the 2 years i've been using it and buying it, it's hiked up in price to £25;plus postage and packaging.
Which is insanely expensive...
Given that I can get a colour at a hairdresser for like £39.

Its okay the colour is okay but definitely not worth this price I'd say it's slightly better than nice and easy but not much it's still full of bleach

Have been ordering color for several years since the pharmacy hair color wasn't covering my grays. I love the color! The co.?'s seemed spot on since I love my brunette hair color with reddish highlights. :)

Shortly after posting the review below to sitejabber, I received an email from eSalon thanking me for my review (they didn't attribute the review to sight jabber but I haven't posted a review of esalon to any other site) and indicating that I was getting a refund for the second coloring kit that I received, due to the continuing subscription that I was unaware of. It was also stated in the email that the post office doesn't notify e salon when they dispose of a package--implying, I guess, that the problem with my return was a post office problem and not a problem with eSalon's return process.
Several days later my bank account was in fact credited for the coloring kit. Thanks, site jabber. I'm sure I was never going to get a refund without the site jabber review.
Original review:
I ordered a custom color kit from eSalon but changed my mind about using it before I received it. Since I had asked for it to be custom-made I didn't pursue getting a refund. I was shocked when I received a second kit about a month later. I had no idea I had signed up for a continuing subscription. When I contacted E salon they told me to mark the package as refused and turn it over to the post office so that it would be returned to eSalon. When they received the package they would issue me a refund. I followed those directions although it sounded sketchy. I tracked the package today and USPS indicated that the package had been disposed of, that it couldn't be delivered or wasn't accepted by eSalon. I realize that the post office could have issues but I've never ever been directed by any other vendor to return a product by refusing delivery. Something's not right there.
I question why anyone would ever knowingly sign up for a continuing subscription before they had even ever tried a product initially.
I'm disappointed that this product has been featured in various magazines and websites. I never see any mentions in those articles about the continuing subscription.

Terrible and bad hair dye.costuer services are non existence! I unsubscribed months ago and still takin money from my account. 30 euro last time. Fukrz

I've colored my hair many times over the years. I've done my own roots. I've done my own highlights. But, this by far is way way good. I feel like I just stepped out of the salon. I have 22 inch long hair. The shampoo and conditioner after the coloring is absolutely amazing. I would've paid the full price just for the trial size packet of shampoo and conditioner. I use OLAPLEX on my hair to bond a couple of times a month. This time, I did not even have to use my Ola Plex products. My hair was perfectly matched to what I asked. I just don't see why anybody would not use them. I am a forever customer now.