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Texas
1 review
0 helpful votes
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Support
November 10, 2023

I have created a ticket with support said they would get back to me in 2 business day it has been 5 days now still no answer from no one or ticket hasn't been solved.

Date of experience: November 10, 2023
Ohio
2 reviews
3 helpful votes
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Chinese controlled company that does nothing but manufacture problems and demand you pay them for a solution. They are taking away options for people to pick what company they want to support. Without the problems they have manufactured there is absolutely no reason to use their platform unless you're a child who thinks fortnite is the best game in history. PS THE CEO IS THE MOST GREASY LOOKING HUMAN I HAVE SEEN NEXT TO RANDY PITCHFORD.

Date of experience: April 19, 2021
Illinois
1 review
0 helpful votes
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Fortnite
March 20, 2022

1 stars because it takes HOURS just to log in a game in the new seasons and when the timer was done, guess what? HAVING TO WAIT 50 MINUTES you cant even play it. I like the game but the Tanks in the season HATING IT. TO POWERFUL EASY TO FIND AND THEY CAN EVEN CAUSE FIRES! AND THE. SHIELD FOR THE CARS HORRIBLE. YOU STILL GET DAMAGE. I prefer if all that is gone. PLUS ANIMALS you can kill them IF YOU LIKE ANIMALS DO NOT PLAY OKAY

Date of experience: March 20, 2022
Texas
1 review
0 helpful votes
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Epic games sucks
January 1, 2023

Not only did they not launch my game upon purchase, I had to go to ubisoft connect to update nearly 40 GIGS of the game... screw you epic games, the only reason I even used your crappy launcher was because it wasn't available on steam. Never gonna use you again, it wasn't even worth the discount. Unless it is available on epic games onl6 don't even bother using it

Date of experience: January 1, 2023
Spain
1 review
1 helpful vote
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Poor website
March 29, 2021

If I could give half a star i would. They force you to log into the same account. Everything is super complicated when you on console. They have ruined rocket league for me!

Date of experience: March 29, 2021
Guadeloupe
1 review
1 helpful vote
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Not good
January 26, 2024

-scheduled updates not working
-can not work with the screen off
-complicated for nothing
- go to Steam (not affiliated to Valve, it just is better) or download your epic content online.

Date of experience: January 26, 2024
Australia
1 review
2 helpful votes
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Why the $#*! would you downgrade from arguably your most successful season. Whoever is in charge of this $#*! needs to get fired for being a $#*!ing $#*! and making me lose brain cells. I play this game after a long day of taking $#*! from my teachers AND I COME BACK TO GETTING $#*!ING MOLESTED BY 50 $#*!ING BOTS IN THE SAME $#*!ING PLACE.

Date of experience: December 4, 2023
Arizona
1 review
0 helpful votes
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Unable to link my account
December 31, 2023

I have an account with the name kirmitsquad2 on fortnite and I'm unable to link my account to my ps5. Would you guys mind helping me be able to link my account, I have spent a lot of money and would like to be able to play on my account. Thank you and have a great day

Date of experience: December 29, 2023
Sweden
1 review
0 helpful votes
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I thought epic games was good. Let me tell u rocket league has the worst controlls and also the lag is alot even if u might have a 240hz. Fortnite and fall guys have incredible rage moments due to epic games not giving a single $#*! about the games. All the games sucks. I would have rated this -infinite if I could due to this epic game $#*!y $#*! community being so bad. Honestly I can see why everyone hates epic games its the biggest piece of dog $#*!

Date of experience: January 15, 2023
Texas
1 review
0 helpful votes
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With their hands sets on fire instantly. Deleting once and for all and never coming back. If i could rate it at negative 5, i'd do it with no second thought.

Date of experience: June 20, 2023
Indiana
1 review
1 helpful vote
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Stupid hammers and now stupid bombs from the sky that destroy everything and help mediocre teams win all the time. Game is absolute garbage right now...thanks for ruining years of enjoyment.

Date of experience: January 25, 2023
Nevada
1 review
0 helpful votes
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I been trying to get in contact with epic Games for 3 days I can't find the to customer service they have a number can't talk to nobody smh second time they have taken my money that I work hard for I can imagine how many other parents have went through this

Date of experience: October 12, 2020
Minnesota
1 review
0 helpful votes
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I know, I know. Games take a long time to download, but when you compare it to Steam or other game downloading apps, Epic Games just takes FOREVER to download a singular game. I barely get any part of a game downloaded after waiting for SO LONG. I'm sick and tired of having to wait 30 minutes and only get 1% of the game downloaded.

Date of experience: February 15, 2023
Georgia
1 review
5 helpful votes
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So disappointed
June 1, 2020

I just wanted a refund for a game that didn't work. The reason given to me for not getting the refund is that I "played" it for over two hours (I "played" it for 2h 30m, but only because 1h 30m were spent loading the game.) Once I realized the quality was VERY different from the demo, I wanted a refund. Now I'm 30 dollars short and I still can't play the game that I was dreaming about for so long.

Date of experience: June 1, 2020
Slovenia
1 review
0 helpful votes
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EPIC GAMES $#*! YOU
July 20, 2021

I $#*!ing hate epic games so much. You ruined my favourite game Rocket League and I lost my whole account which I have been playing on for soo long. I don't plan on making a new account because I would have to restart everything that I did in a game. So good $#*!ing job Epic, you have made lose all my love for Rocket League. I won't even mention how bad the security on Epic Games is and all the other problems is has. If you are reading this PLEASE DON'T PLAY OR DOWNLOAD EPIC GAMES, IT'S THE WORST SITE FOR GAMING I HAVE EVER USED.

Date of experience: July 20, 2021
Netherlands
1 review
0 helpful votes
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Restore account
July 24, 2021

I lost access to my email.
Address no longer exists.
Contacted support.
Indicated that I could still receive email, but that it was not.
Didn't want to help me any further.
Stay away from epic

Date of experience: July 24, 2021
Canada
1 review
0 helpful votes
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Worst customer service
January 17, 2021

I been struggling for 23 days now via email as they don't offer phone contact.
I wasted money and time. I still don't have the game on my console.
This is, in my opinion, theft!

Date of experience: January 17, 2021
Illinois
1 review
0 helpful votes
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I think you guys should start selling trading cards and make the backblings, pickaxes and emotes like a type of booster for the main skin/Fortnite card and add a type of full set bonus based on the set from in the game. You should make the rarity also based on in game skins/Fortnite cards and the rarest skin that only comes from the first level 100 battle pass skin and make it one of a kind. This type of method has been popular in a lot of different things and yes I know that this is not original but people still collect these type of things and I believe it could potentially make you guys quite the profit. Ok also know that this is not a review so don't tell me and don't give me one of the auto responses from bots I want a real answer from the higher ups not the guys who are hired to pass reviews for ex: thank you for your feedback well look into it alright that's all i have to say

Date of experience: February 21, 2022
Sweden
1 review
0 helpful votes
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They make the games worse every uptate and they cant do anything good they are just overall so bad at everything and makes the games so bad. I dont recoment them dont download any games form them you will just get angry cause the never fix anything and never listen to the community and makes to many collabs.

Date of experience: May 12, 2023
Pennsylvania
2 reviews
2 helpful votes
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I uninstalled and refuse to play any game used by epic games launcher. Every game whether it's Fortnite, dauntless even fall guys I have crashes over and over again. With a 3090 and a ryzen 9 5950x I have no issues with EA, battlenet or steam. If you put time, money and effort i to your software development and servers you'd actually might have a reputable company

Date of experience: June 3, 2023

Overview

Epic Games has a rating of 1.2 stars from 542 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Epic Games most frequently mention customer service, rocket league and fortnite account. Epic Games ranks 131st among Gaming PC sites.

service
249
value
225
shipping
153
returns
185
quality
225
+87