I just wanted a refund for a game that didn't work. The reason given to me for not getting the refund is that I "played" it for over two hours (I "played" it for 2h 30m, but only because 1h 30m were spent loading the game.) Once I realized the quality was VERY different from the demo, I wanted a refund. Now I'm 30 dollars short and I still can't play the game that I was dreaming about for so long.